Dhirender Kumar Gupta is a Windows Administrator with over 3 years of experience remotely administering and troubleshooting around 2000 servers in physical and virtual environments. He has expertise in Windows server 2003/08 and 2012 as well as basic knowledge of Citrix, VMware, DHCP, DNS, and backup software like NetBackup. His responsibilities included installing patches and hotfixes, managing backups, hardware maintenance, and resolving incidents by priority level using ticketing tools. He seeks a challenging position in server management where he can contribute to organizational and career growth.

1. Dhirender Kumar Gupta
B. Tech Computer Science and Engineering.
Contact No. : - 8588860819/9205284957
E-mail:- dhirender_gupta@hotmail.com
CAREER OBJECTIVE
To attain a challenging position in the field of server management where I can prove myself for growth of
the organization as well as my career.
Professional Experience
Windows Administrator
Company: Dell International Services.
Project: Russell Investments & London Stock Exchange Group
 Remotely administering and troubleshooting around 2000 servers in Physical and virtual environment.
Working on the windows server 2003/08 and 2012.
Installing the Hotfix for the server issues.
Basic knowledge of Citrix like XenApp 6.5
Knowledge of DHCP, DNS.
Basic knowledge of VMware.
Searching accessing V-center, Accessing server on V-center, basic knowledge of creating the Machine
on VM ware platform.
Working on AD to Create/Modify/Delete User id, Groups, Service Accounts.
Working on change and request.
 Responsible for installing patches on the servers.
 Solving backup related issue.
Backup & Restoration management through Net Backup Console.
 Coordinating with local engineers for various hardware activities.
Handling Storage expansion, Hardware replacement, granting Shared drive access, Servers access,
removing of access as well.
 Using Dell Server Manager to solving the incident related to drive failed incident.
 Supervising Symantec endpoint protection on windows servers.
 Use Dell OME Console to remotely manage and monitor the server hardware.
 Handling incidents as per priority and following up with the respected team and customers for
Resolution.
 Working on High, Medium and low severity incident.
Ticketing tool BMC Remedy OPAS V2.
Co-ordination with Client regarding RM, IM, CM etc.
Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware
inventory control in ticketing system.
Opening CASE with Microsoft & DELL Pro Support

2. Technical Skills
Operating systems : Windows server 2012, Server 2008, Server 2003
Packages : MS Office Tools
IT Management : ITIL, Ticketing tool (i.e. ITSM/BMC Remedy),
BASIC ACADEMIC CREDENTIALS
Qualification Board/University Year Percentage Aggregate
B Tech (CSE) Vel Tech University, Chennai 2013 75.25 75
H.S.C UP Board 2008 60.80 61
S.S.C UP Board 2006 68.88 69
INTERPERSONAL SKILL
 Ability to rapidly build relationship and set up trust.
 Confident, Determined and love to face challenges.
 Ability to cope up with different situations.
PERSONAL DETAILS
 Father’s Name :- Suresh Prasad Gupta
 Permanent Address :- House-206, Khesari Gidaha, Kasia, Kushinagar, UP.
 Date of Birth :- 15th June 1991
 Language Known :- English, Hindi.
 Marital Status :- Single
 Nationality/Religion :- Indian .
 Pan Card Number :- BNHPG5528G
 Passport Number :- L6445570
 Aadhaar Number :- 222089261449
 Interest & Hobbies :- Gaining knowledge, trouble shooting on various task, Organizing
sport events, organizing skills competition on school level, Roaming around to enjoy food and
culture etc.
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge.
Place: Bangalore Dhirender Gupta.
Date: Oct.-14, 2016 (Signature)