1. Curriculum vitae
Europass
Personal information
First name(s) / Surname(s) Šmelcer , Peter . Ing
Permanent Address(es) Kostolná pri Dunaji , 321 , 956 03 Senec
Telephone(s) (+421) 904 259 553
E-mail peter.smelcer@gmail.com
Nationality Slovak
Date of birth 17.02.1985
Gender Male
Work experience
Occupation or position held May 2013 – present - Enterprise Solution for Invoicing (ESI) team leader
and application focal point
• Work flow control
• Quarter end checklists
• Face to face meeting and problem resolution
• Escalation focal point
• Technical focal point for N2N relolution problems and analysis
2016 highlits :
- Creating php pages for ESI application , support calendar, small
ticketing system for ME support and knowledge base
- Image project subject mater expert (SME)
- Buisness helpdesk focal for ESI in corporate audit (Italy)
2015 highlits :
- Asigned on resolution for printing nodes problems , SQL reports ,
process analysis , system flow analysis , conference call resolution
- Merge of L1 and L2 support to one business helpdesk and operations
2014 highlts :
- Handover of work from Madrid center to Bratislava
- Helping with project as second SME – CHIS offering , Portugal
certification
2013 highlits
- Taking over as Team leader for the application
- Stabilization after people changes

2. 2012 highlits :
- Change to L2 support
- Focal for application presentation on day in life sessions
- QE focal for management reporting of tickets and problems
01.07.2012 – 30.04.2013 : BT&IT, Enterprise Solution for Invoicing (ESI)
2nd level BHD
• invovement in projects (focal point, SME role and E2E Test
coordination)
• presentation of the applcation , RCA , prepraring opex robots for
mass updates
• planning the month end, reggresion test
15.11.2010 – 30.06.2012 : BT&IT, Enterprise Solution for Invoicing (ESI)
1st level BHD
• updating and maintaining (DB2 database) the biggest most complex
invoicing system used by IBM (ESI- Enterprise Solution for
Invoicing)
• communication with user community via email & internal chat
• tables maitanence , documentation and tutorial preperation
Education and training
Dates Courses in IBM:
- Taste of Agile
- Java
- Team leading – coaching , mentoring, hiring
October 2004- July 2010
Slovak University of Technology in Bratislava
Faculty of Materials Science and Technology in Trnava
Applied Informatics and Automation in Industry
September 2000- June 2004
High School of Electrical Engineering , Piešťany
Principal subjects/occupational
skills covered
Automation and databse systems
Personal skills and
competences
Mother tongue(s) Slovakian
Other language(s) English – advanced

3. Social skills and competences Team spirit , good ability to adapt to multicultural environments, good
communication skills gained through my experience in customer service
area, seriosity and sociability, well-organised, good time management,
communicative, creative, analytical thinking, able to cope with stress, sense
of responsibility
Computer skills and
competences
Languages (beginner) : HTML , PHP , JAVA, CSS, Opex, Javacript
Softwares : Lotus Notes, Wamp, Lotus Symphony, Opex, RTC.
Databases: SQL (advanced)
Driving license Category B