EFMD

                       CLIP




Capgemini University
Report 2009
Introduction                                         Page 1
     Year in Review                                       Page...
Sep tem
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Introduction
Year in Review
                                                Key Fact:
                                    ...
We have su
              ccessf lly
                    u
 replicated
               the
 Capgemini
             Universit...
University                            •	 A	Learning	Programme	for	
                                                       ...
University                            •	 A	‘One	Team’	approach	in	
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Introduction
Year in Review
01 Blazing the Trail, Our Excellence Projects
                                                ...
Les Fontaines        Chicago   Hyderabad


Key University Weeks

Business                                Business Priority...
Consulting                           and Capgemini senior executives
                                                     ...
Introduction
Year in Review
01 Blazing the Trail, Our Excellence Projects
02 On Campus: Key University Weeks
             ...
Outsourcing                           Sogeti Testing                       Business Case
                                 ...
TechnoVision
                                                                             The TechnoVision Foundations
   ...
Capgemini University
Capgemini University
Capgemini University
Capgemini University
Capgemini University
Capgemini University
Capgemini University
Capgemini University
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Capgemini University

  1. 1. EFMD CLIP Capgemini University Report 2009
  2. 2. Introduction Page 1 Year in Review Page 2 01 Blazing the Trail, Our Excellence Projects Page 4 Vitualization of Curriculum Page 6 University Qualified Facilitators Page 8 Supplier Management Page 8 The University = Les Fontaines, think again! University 2012 Page 10 Alliance Learning Page 10 This year the University made a huge shift in the way it engages with our people and 02 On Campus, Key University Weeks Page 12 the business. Through a more focused approach on virtual and local delivery, in 2009 Business Priority Weeks Page 14 the University’s global curriculum reached over 35,500 participants. While 2,700 of them followed courses in one of our central delivery locations at Les Fontaines, Chicago or Consulting Week Page 16 Hyderabad, another 3,800 joined us locally in one of 16 countries who ran our courses 03 Ten Key Programs Page 18 and more than 29,000 participants went through virtual classrooms or e-Learning. This 1. Agile Rational Unified Process (RUP) Page 20 equates to more than 16,000 unique individuals following more than 239,000 hours of 2. Outsourcing Global Tools and Processes (OS GTP) Page 21 learning. Thus, despite the challenging economic conditions and reduced budgets, we 3. Sogeti Testing Academy Page 21 reached more people than ever before! 4. Business Case e-Learning Page 21 5. TechnoVision Page 22 How did we do it? Quite simply three Business Priority Weeks, learning journeys targeted at 6. Consulting Global Practise Networks Launch Page 23 by getting even closer to the focused on how to be “One key roles. And in order be 7. Express Trains Page 23 needs of the business and our Team with our Clients in the closer to our people and better 8. Selling in the Downturn Page 24 people to help them get closer Downturn”, we invited Hydro assist them in the development 9. International Business Solutions Page 24 to our clients. We developed One, HSBC and Philips to play of their careers, the University 10. Payment Stage 2 Page 25 and delivered programs such an active role in helping us will say good-bye to our school 04 In the Countries Page 26 as TechnoVision Masterclass understand what they expected structure and move to role-based North America Page 28 enabling account teams from from us. Our participants heard curriculums. Financial Services Global Business Unit (FS GBU) Page 29 Consulting & Technology to from them that we must act as engage with clients at a more one team across our businesses India Page 30 strategic level. The new Rapid & geographies, drive down cost UK Page 31 Design and Vizualisation through IT & increase value Key Data Page 32 series of courses allows our through business technology & A Special Thanks Page 34 software engineers and business innovation, achieve high quality University Profile Page 37 analysts to quickly capture user and excellent delivery through a requirements so that their clients relentless approach, and maybe Steven Smith can see the systems that will most importantly – be bold and Capgemini University Director be delivered. The Consulting go for it! Week and programs such as Selling In the Downturn or the This year has already set the tone International Business Solutions for 2010. Thanks to the fantastic specifically looked at how we progress made in our delivery need to sell in the current market model, the University will give conditions. And, for this year’s greater focus on constructing being an “In 2009 the lways a spired to ng, University h e have a f attracti a milestone as achieved “W ice c apable o through the r of Cho a talente d delivery mo evolution of Employe staining ents del. It now its g and su achievem learning loc delivers mo d evelopin prou d of our ew ally than ce re ntrally and th e. I am today’s n uptake of its workforc onse to e vir tual offers e t in resp future, w exceeded e has s o far. Bu thos e of the cus Alain Donze xpectations .” es, and rce our fo aud, Group challeng lly reinfo rs.” Secretary a General damenta r behavio nd Universit must fun ang es in ou y President duce ch and intro EO rmelin, C Paul He 1 Capgemini University Report 2009 Introduction
  3. 3. Sep tem ber 200 9 Les Fon ta vir tual ines & 35,500 Closer Connections “One te am with our clie n The University the dow ts in n turn: “Compared with other similar delivered over Philips ’ efforts, your TechnoVision 240,000 hours brings structure and simplicity. “2009 has proven we can of learning That’s what makes it better, deliver high-quality learning and that’s why I use it.” 3,000 people to a huge proportion of our CIO of one of our came to centrally delivered people both regionally largest clients locations: Les Fontaines, and virtually.” Chicago and Hyderabad. Steven Smith 3,800 attended our programs locally in 16 countries. 28,500 accessed our virtual learning programs. “The whole concept of University Week was very June 20 exciting. It gave me the 09 opportunity to exchange ideas Les Fon and experiences with so many March 2009 taines, Chicago people from all over the world.” , H & vir tua yderabad Pragya Saiwal Les Fon taines l & virtual 2009 was ‘One te am with ‘One team with the 20th our clie n anniversary of down tu ts in the our clients in rn: HSB C’ the downturn: the Capgemini Hydro One’ University “What’s important during “Learning is changing. “During the Consulting “A big priority for the Indian a downturn is resisting the Classroom-based training Week 2009, we challenged business is growing skills temptation to cut back is being replaced with a mix convention by presenting in areas like Technology on learning and business of delivery methods – virtual without a single slide. All Architecture, Engagement development. What’s really classrooms, web-based 400 participants discovered Management and Project needed is to increase our learning and face-to-face group PowerPoint-free ways of Management so that we can investment in developing learning. This new blended interacting and engaging go up the value chain in terms people and winning delivery provides an optimal with each other, resulting of the work that is outsourced business.” learning journey that’s also in powerful, two-way and delivered in India.” Dick Barton highly cost-effective.” conversations.” Aarti Gupta Régis Chassé Marijke Dekker 2 Capgemini University Report 2009 Year in Review
  4. 4. Introduction Year in Review Key Fact: The University delivered 26% of its learning hours virtually, 39% regionally and 35% centrally. Our Excellence Projects 02 On Campus: Key University Weeks 03 Ten Key Programs 04 In the Countries Key Data, Special Thanks & University Profile 4 Capgemini University Report 2009 Blazing the Trail Year in Review
  5. 5. We have su ccessf lly u replicated the Capgemini University experienc e in our vir tual de channels: livery Our Excellence Projects vir tual cl assroom sessions a nd eLearning programs. The average Virtualization delivery methods to complement the face-to-face classroom events. Collins, said: “The virtual methods of learning have quality rating of Curriculum Following this review, we chose to invest further in two delivery enabled people to continue to be trained on priority content, for vir tual In a challenging economic methods for the University even with reduced budgets. It portfolio. One is the virtual has also expanded the reach of classroom climate, removing our classroom, where participants are Capgemini University and its consultants from the field sessions is in remote locations and ‘attend’ global curriculum into regions for several days to attend a classes run by a University which previously didn’t have 4.0 out of 5.0. classroom session is a real Facilitator. The other virtual the budget to send people to investment in terms of time, delivery method is web-based centrally delivered programs - travel and accommodation. ber learning modules which are or enough demand to deliver he num 2009, t g video-rich and highly interactive. a program regionally.” In learnin So, at the beginning of 2009, of v ir tual we took a strategic look at how ipan ts All University Schools embraced The project laid a solid par tic 583% we could save money on learning sed by this new approach and deployed foundation in virtual delivery increa o 2008 without decreasing the quality ed t ompar f virtual offers. The Technology which we will build upon over c mber o and value of the experience. At and the nu g School and Financial Services the next two years. We also plan learnin the same time, we wanted to v ir tual ne increase the number of people School were the most progressive to innovate into new areas of had go in deploying innovative virtual virtual delivery in 2010. While hours who obtained training on our 415%. programs. This initiative has we saw a dramatic increase in the up by global curriculum. Virtual demonstrated Capgemini’s number of virtual participants learning seemed the logical commitment to people and learning hours during 2009, way forward. development, even in the the focus for next year is to economic downturn. ensure we achieve the optimum The Virtualization of University blend of all delivery mechanisms Curriculum project looked at all Head of the Virtualization of to ensure learning is more the existing learning we offer to Curriculum project, Debbie targeted to our participants and see how we could use other the needs of the business. “TechnoVisio n of the best le is one arning modules I h ave seen.” 6 Capgemini University Report 2009 Blazing the Trail
  6. 6. University • A Learning Programme for our University Facilitators was Supplier Facilitators designed, with the objective of developing subject matter Management experts in the art and science University Facilitators (UFs) of facilitation. This project represents deliver the University’s an important step learning courses to our • Our new UF Onboarding guide forward in enhancing people. The comprehensive is intended to provide both new programme we have the University’s and seasoned facilitators with devised for our UFs ensures relevant, practical and useful professionalism in we continue to develop information partnering with external our facilitators, so they are suppliers towards best equipped to deliver • We introduced UF Brainpower enhancing the value a high quality learning Sessions as a way of add for both sides experience. Here are some connecting the facilitator while continuously of the highlights of our UF community. These sessions reducing costs. programme for 2009: enable networking and ideas sharing and also address • In 2008 we developed current pressure points. Five The Business Development a University Facilitators sessions were held in 2009, School wanted to improve Competency Framework. 2009 with 119 UF attendants. selection, purchasing and saw the implementation of this management of supplier services framework. As part of this, we • A UF page was created on the while ensuring we always carried out our first structured University website, containing partner with best-in-class, UF assessment across all information related to the role, innovative providers who will the University’s schools and support and development of regions. Nearly 300 UFs were help us develop our people’s our UFs. targeted for assessment and competencies. this is now 89% complete. • We launched the UF KM2.0 site which allows University We created closer connections • We introduced a new level of Facilitators to contribute with procurement and legal UF called University Faculty their knowledge and tips, departments within the (UFa). Selected UFa members from which the entire UF organization and delivered a will be involved in cross- community can benefit. successful pilot that created an school initiatives and in the design and development end-to-end supplier management • The University Crew support framework and formalized of University courses. Two the Facilitators in the people have so far been preparation and delivery of contract templates. We also saved nominated as a UFa. events. Creativity in their €346,000 through adopting an approach is key to their improved negotiation process. • A comprehensive University contribution. The focus of We are now ready to roll out the Facilitator Database was the UCrew is to incorporate framework across the University created and uploaded on graphic facilitation, event and beyond. Zoho Reports, a virtual design expertise, and collaborative reporting tool management of information, that allows analysis of our UFs helping bring events to life. by school, region, and learning programme. The University Facilitators deliver the The appoin “I saw a rea tmen t l need to im University courses centrally, locally and of new Un Our new Un how we eng prove iversity iversity age supplie virtually. We have devised a comprehensive f culty m a F cilit t s a about creati rs. It’s embers a or Comp allows the etency ng powerful program to ensure they are best equipt to Framework nerships, m pa University a rigorous involved aking sure th rt- deliver high quality learning experiences. to assessmen transparent ere are develop a process wh t conversatio more ich ensure ultimately, g ns and, strategic level of the qualit s rowing toge y of our Ben Dubois ther.” learning d courses re esign mains and devel very high. opmen t exper tise . 8 Capgemini University Report 2009 Blazing the Trail
  7. 7. University • A ‘One Team’ approach in order to be more client centric Alliance 2012 • Introduction of industrialized core learning processes Learning and tools with a Rightshore University 2012 is an approach, to maximize the In Q4 2009, the University initiative that aims to create learning spend became the hub for closer connections between all courses involving the University and our University 2012 has guided the Capgemini’s global alliance people, the business and re-validation of the University’s partners: IBM, SAP, Oracle, HR in order to maximise mission and vision: to be the Microsoft, and HP. return on our learning strategic partner for continuous investment. transformation and competitive This will ensure both business advantage of our Group, better alignment of the alliance learning To achieve this, we have enabling the Group to realize provided across the Group and started to implement a its vision. its effective deployment across new University model: regions. It will also provide University 2012 is a systematic visibility on which technologies • A move to role-based way of building on last year’s our people are proficient and curriculums in order to be accreditation by the EFMD fully up to speed. closer to our people and to that resulted in an externally better support their career validated self-assessment and The University always seeks to development improvement agenda. We provide cost effective training to • Expanding the focus of the continue to build on both our people and has negotiated Global Curriculums from internal strengths within the special rates with our alliance Capgemini-specific content to University and the Group, partners. This means our people include industry know how and external best practices, in can become vendor certified and standards collaboration with some of the on specific products at a very • Establishment of clear learning world’s leading firms in discounted price (Oracle / paths that combine all corporate learning. SAP), or even for free (IBM / methods of learning (virtual, Microsoft).This has resulted in on-the-job, classroom) If we continue to follow through a big uptake in the numbers this rigorous process, it is likely attending alliance learning. the University will evolve into a true industry shaper. “In the three mo October to D nths from ecember, the Univers Key Fact: Key Fact: ity organise alliance lea d University 2012 is an The University 2012 rning for 35 of our peop 0 easier, client-friendly way initiative will allow us le.” Régis Chas for our people to access to become ‘one’ learning sé relevant learning for their partner to the Group. particular role. 10 Capgemini University Report 2009 Blazing the Trail
  8. 8. Introduction Year in Review 01 Blazing the Trail, Our Excellence Projects Key Fact: Key Fact: In 2009 we held three separate The 2009 Consulting Week was the Business Priority Weeks. The first gathering of Consultants from theme for this year was ‘One all over the world of Capgemini Team with our Clients in the Consulting as a global entity. The Downturn’ featuring Hydro one, theme for this year was ‘Rise in the Key University Weeks HSBC and Philips Downturn’, with the aim of enabling our consultants to become ‘Fitter, Faster and Stronger’. 03 Ten Key Programs 04 In the Countries Key Data, Special Thanks & University Profile 12 Capgemini University Report 2009 On Campus
  9. 9. Les Fontaines Chicago Hyderabad Key University Weeks Business Business Priority is created by a market need. BPWs also help on the high level of professionalism observed Priority Weeks us map how, at a community and individual level, Capgemini throughout and, perhaps more importantly, recognised the can successfully address this importance of an organization The Business Priority market need. that is willing to invest Weeks (BPW) are in creating such learning Capgemini University’s A typical BPW audience opportunities during these award-winning, flagship represents a microcosm of difficult economic times. learning events. They focus our Group and aims to create on bringing key business a conversation around a BPWs continually innovate in the issues and elements of relevant specific business way we deliver and in the tools Group strategy to life, while priority. This year, over 2,000 we employ for this delivery. In also providing ground-level delegates attended each BPW. 2009 some these included: feedback to the Group They represented Capgemini executive. people of all levels. • The virtualization of the BPW (online broadcasts) In 2009 we held three separate We also invited clients. • e-Learning modules built BPWs, each of which was Participants attended a variety around client/executive delivered simultaneously across of courses across the University’s interviews either two or three locations seven different schools. Each day, • Running a single event across (France, India and North everyone came together in one three locations globally America). The theme for this big plenary session to discuss • Use of 24-7 video conference year was ‘One team with our the Business Priority. Connecting links between venues clients in the Downturn’. with so many people from right • Electronic voting machines across the organization in this and the use of other new tools Key Fact: Each BPW contributes to creating kind of learning environment • Various new session format A typical BPW understanding and promotes audience represents generates a powerful wave of to engage with clients and a two-way discussion between a microcosm of creative and innovative thinking. executives the Group’s many stakeholders, our Group and Our guest clients gave us helping us to determine how a aims to create a extremely positive feedback “Our par tic conversation around ipan ts hea from our c rd a relevant specific lien ts tha must act t we business priority. as one tea across our m businesses “Connectin geographie & g participa s, drive d own from North nts cost throu gh IT & inc America, E value thro rease and India g urope ugh busine ave everyo technology ss true sense ne a & innovatio of being pa achieve hig n, of a global rt h quality Group.” excellen t and Sanjay Verm delivery a through a relen tles approach, s and maybe most impo r tan tly – bold and be go f r it!” o Steven Sm ith 14 Capgemini University Report 2009 On Campus
  10. 10. Consulting and Capgemini senior executives were also present. the current climate. Sales best practice from around the Week 2009 The primary focus for the week’s Capgemini Consulting world was then gathered and published activities was how to sell better. in a booklet. A Consulting Week is a This meant that the activities learning and networking focused on real prospects for real People went away with a much experience that brings clients, thus providing a series of more in-depth understanding together Capgemini practical new business ideas that of how to sell in the downturn consultants who each consultant could take to and how to engage clients. participate in a memorable their respective clients. The success of the Capgemini learning journey: Rise in Consulting Week will be the Downturn. As it was ‘a no-slides university’, measured against the impact the week was a PowerPoint it has in our people’s ability at The 2009 Consulting Week was ‘detox’. We created a learning every level to sell more, sell the first gathering of Consultants experience which used new better, and create a culture of from all over the world of slide-free ways of presenting and seeking opportunities. Capgemini Consulting. The interacting with participants. theme for this year was ‘Rise in Everyone learnt how to present All content is being shared the Downturn’, with the aim of and engage with clients in ways via the Capgemini University enabling our consultants other than with PowerPoint. website and Knowledge to become ‘Fitter, Faster Management 2.0 site. An and Stronger’. The focus on sales excellence was E-Capsule was also created, delivered via a range of courses, containing all the best It was attended by over 400 plenary sessions and team session content. participants, with many more activities. The event participants joining virtually. In addition, learnt about the specific over 100 trainers, executive downturn offerings of the Global course sponsors, sales executives Practices that they can sell in A Consulting Sales Booklet with an overview for The no-slide policy was there to improve everybody to use. interaction and based on feedback was one of the clear successes of the week. 16 Capgemini University Report 2009 On Campus
  11. 11. Introduction Year in Review 01 Blazing the Trail, Our Excellence Projects 02 On Campus: Key University Weeks Key Fact: Two programs in particular: ‘Selling in the Downturn’ and ‘International Business Solutions’ focused on how we can sell in the current challenging market conditions. 04 In the Countries Key Data, Special Thanks & University Profile 18 Capgemini University Report 2009 Ten Year Programs Key in Review
  12. 12. Outsourcing Sogeti Testing Business Case Global Tools Academy e-Learning and Processes Sogeti is committed to In May, Consulting School (OS GTP) enhancing the reputation we have as worldwide launched an e-Learning module called ‘Financial leaders in Testing. Our aim basics for Business Case Global Tools & Processes is to enable all Capgemini Development’. Its aim is is a business initiative from Agile Rational In its virtual version, Agile RUP Academy is the most innovative IT Outsourcing which will test experts to have access to the best professional to provide learners with a first level of understanding make us the best-in-class Unified Process learning solution the University has tried so far. It provides in providing services to development. of the Capgemini Business Case process and to (RUP) completely virtual practitioner learning which includes a our clients. This initiative is supported by a detailed As part of this objective, we broadcast 20 interactive introduce beginners to the basic aspects of finance. mixture of hands-on exercises, learning program. presentations within the space The objective of the new group activities, individual of 10 hours to 200 of our test Since the launch, 400 people Agile RUP Academy assignments, lectures and This learning program consists professionals, using WebEx. The have - or are in the process program is to equip our interactive discussions, as of easy-to-access, easy-to-use presentations gave participants of - completing the course. Software Engineers with well as both individual and modules and teaches a brand first-hand insight into the According to those who have all the tools, techniques group coaching. new way of working that will breadth and depth of Sogeti’s taken it, this e-Learning module and processes they need become embedded within our Thought Leadership in Testing, “covers the basics in a very clear to be active members of It is still at an experimental service teams. from developing models to way” and “should be mandatory projects which follow a stage but the RUP Academy new services. for every consultant.” Rational Unified Process, program is already receiving very In its first three months, 900 underpinned by the positive feedbacks ranging from people took the GTP learning Participants also received The course is now a pre-requisite Agile approach. “Good” to “Excellent”… the curriculum. Clients are also updates on the latest technical for the three-day Business Case overall quality rating provided asking to take the courses. Since testing developments from key program. This program has been designed by participants (4.43 out of 5) is the curriculum is delivered by Sogeti and Capgemini partners, to be delivered either in a five- e-Learning, it is available to all equivalent to that of University with explanations on how these nsultant day accelerated classroom format IT Outsourcing operations teams p gemini co or as nine-week virtual journey classroom based training. partners add significant value to “Every Ca eir career around the world. And, because our testing solutions. Afterwards, who tak es th le s to be ab that only requires four hours of There is also an added financial so many people will use it, the usly need for all the presentations were made serio ess case work per week. This nine-week advantage: since our software investment in developing these available online. to crea te a busin wants.” format allows our consultants courses will lead to outstanding ct a client to remain working on projects engineers follow the program any proje ker value per person trained. ek and to travel, while being able to for just four hours a week, they Marijke D can continue to generate revenue learn at the same time. while they learn. We will analyze the lessons learned from this experimental e-course and this will inform the way our people are trained in the future. “The IT Ou tsourcing p The overal demonstra rogram l quality tes that Ca rating f University pgemini or Agile RU is n Academy p P provide exe ot there simply to rovided cutive skills by p r ticip a people – it for senior an ts also provid (4.43 out of range of le es a whole 5) is arning for th equivAlen Capgemini e entire t t that o family.” of Univers Dick Barto ity n classroom based training. Régis Chassé 20 Capgemini University Report 2009 Ten Key Programs
  13. 13. TechnoVision The TechnoVision Foundations module received an average Consulting Express Train rating of 4.3 out 5, comparable to the quality ratings the Global Practice Express Train is a series TechnoVision is a key priority University receives on classroom-based courses. Networks of three-hour courses covering common core for our Group, clients and people. The University held In 2009, over 350 people Launch skills, such as management and communication. They TechnoVision Masterclasses to develop champions. attended the TechnoVision have been running in the In November 2009, TechnoVision Foundations Masterclass which aims UK for many years, and Capgemini Consulting’s e-Learning module was to develop TechnoVision this year they became Global Practice Networks rolled out to make sure that champions within Capgemini. global offerings through (GPN) launched a series everyone across the Group The objective of the Masterclass Capgemini University. The of 30 minute webcasts to has the fundamentals. is to explain how we can help modules are suitable for Capgemini Consulting’s clients define their future vision people from all parts of Sector Teams. The objective of the TechnoVision and help them understand Capgemini and Sogeti and Foundations e-Learning module is the impact technology will are designed for classroom The aim of the initiative was to drive awareness throughout the have on their business. It also learning in any location, at for GPN to introduce its relevant organization of what TechnoVision introduces the key elements minimal cost. of TechnoVision, focusing on offers and capabilities to the is and why it is a differentiator in Sector Teams, for the benefit the market today. three main aspects: Technology During 2009, 660 participants Clusters, Business Drivers and of both business areas. attended 69 sessions in seven We developed an e-Learning the process of understanding the countries, and rated them an matrix that combines them. Over 100 Vice Presidents from module which used a brand new average of 4.3 out of 5. The Capgemini Consulting attended approach to e-Learning course attendees liked the fact that the The Masterclass was delivered the virtual classes, giving them design and introduced innovative courses are short and to the both at Les Fontaines and an overall quality rating of 4 out technologies. This allowed us to point. They also appreciated locally and received an average of 5. The webcasts succeeded in develop an interactive interface, receiving classroom learning quality rating of 4.4 out of 5. increasing VPs’ knowledge and using videos, visual animations, in a downturn. We are currently working with awareness of GPN’s capabilities voiceovers and quizzes. During and also provided them with the course of the year, the module the TechnoVision core team The concept of Express Train to provide an update to the insights into case studies in their challenges the assumption that was taken by almost 5,000 people specific sectors which they can – the first time we have reached so e-Learning module that will be all learning must either be virtual aligned with the second release now use with their own clients. or span several days. many people in one year on one topic. of TechnoVision. “Express T rain is usefu short, free l, learning fo large targe ra t populatio Look out fo n. Applying Tech r Express T noVision calling nea rains helps clien ts r you soon define Dick Barto .” what their bu n siness will look like in the future and sh ows them how tech nology can enable th em t o get there. 22 Capgemini University Report 2009 Ten Key Programs

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