The document discusses process observation and analysis. It defines process observation as confirming what occurs during a process and process analysis as explaining the steps of a process. Process observation and analysis can improve processes by decreasing cycle times, improving quality and safety. The document outlines indicators for analyzing sessions, such as whether objectives were met and participants were engaged. It provides guidance on providing effective feedback to help people reflect and improve.
2. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• Understand the principles of process observation
and analysis
• Discuss salient features of process observation and
analysis
• Share reflections on the importance of process
observation and analysis for self-improvement
OBJECTIVES
3. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• Process observation is a method of
confirming exactly what is occurring during
any particular process.
Why PROCESS OBSERVATION?
4. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• It allows for gathering useful information
about the process, activities and human
behaviors that can help improve a process.
• It also uncovers issues that can compromise
the effectiveness of the process.
Why PROCESS OBSERVATION?
5. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• Decrease in cycle times;
• Improved quality;
• Improved safety and ergonomics;
• Improved layout and workstation design;
• Engaged workforce; and
• Improved productivity.
Benefits of Process Observation
6. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• Process analysis explains and proves
something about the process itself (perhaps its
ease or difficulty) or evaluate it (perhaps its
close parallel to guidelines and standards).
What is PROCESS ANALYSIS?
7. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• Process analysis explains a sequence of actions
with a specified result (the process) by dividing
it into its component steps (the analysis).
Basically, it answers the question how
something happens.
What is PROCESS ANALYSIS?
9. Date: 04-22-2021 Version: V2 DC No: -QMR--051
1. Session CONTENT
2. Session PROCESS
3. Session ATMOSPHERE
4. PARTICIPATION of Trainees
PROCESS OBSERVATION ANALYSIS
INDICATORS
10. Date: 04-22-2021 Version: V2 DC No: -QMR--051
1. Session Content
PROCESS OBSERVATION ANALYSIS
INDICATORS
▪ Objectives were presented
▪ Activities were congruent to objectives
▪ Substantial input was given
▪ Key messages were clear
▪ Objectives were achieved
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2. Session Process
PROCESS OBSERVATION ANALYSIS
INDICATORS
▪ Methodology was appropriate for adult
learners
▪ Participants were engaged
▪ Stimulating questions were asked
▪ Workshop output was processed (if any)
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3. Session Atmosphere
- What was the general environment in the
group? (This refers to the participants)
- Formal, High energy, Supportive, Open or
relaxed
PROCESS OBSERVATION ANALYSIS
INDICATORS
13. Date: 04-22-2021 Version: V2 DC No: -QMR--051
4. Participation of Trainees
- How engaged were participants in the
session?
- Most people talked of only the faci talked,
grouped was involved or not, group was
divided or united
PROCESS OBSERVATION ANALYSIS
INDICATORS
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PROCESSING THE POA
PROCESS
OBSERVATION
PROCESS
ANALYSIS
FEEDBACK
15. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• Effective feedback assists the person to
reflect on their learning and their learning
strategies so they can make adjustments
to make better
POA FEEDBACK
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• give descriptive feedback where possible.
• focus on feedback that encourages person
to think through their learning.
How to provide feedback?
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• avoid closed questions in favor of posing
more open ended ones.
• keep feedback focused on what's
important for the person - product,
process and self-regulation.
How to provide feedback?
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• Start with what I See… (specific person
interaction)
• Validate with what I Hear… (verbatim statements
– positive or something that needs clarification)
• Wrap-up with what I think (informed
interpretation/analysis)
What to say in providing feedback?
19. Date: 04-22-2021 Version: V2 DC No: -QMR--051
• Close the conversation by allowing the
person to say his ways forward (the
personal insights on what he wants to
improve for himself on the next
engagements)
How to close the POA Process?
