1. CARLOS A. GONZALEZ
Silver Spring, MD 20905 Carlos_Gonzalez@comcast.net
EFFECTIVE MANAGEMENT & EFFICIENCY LEADER
Seasoned process improvement leader with 18 years of experience exceeding expectations in the
development, implementation, and management of production solutions. Proven versatility across
multiple functions, including: root cause and workflow analysis, data analytics, new process
development, implementation, and measurement.A trustedleader and mentor able to inspire others by
devising thoughtful methods that address business requirements, incorporate team member
sensibilities, and accommodate a path for shared growth.
Span of Expertise
 PROCESS IMPROVEMENT
 CROSS DEPARTMENTALLEADERSHIP
 INNOVATIVE PROBLEM SOLVING
 QUALITY MANAGEMENT
 SIX SIGMA GREEN BELT
 PROJECT MANAGEMENT
 TEAM LEADERSHIP
 EMPLOYEE MENTORING
 CHANGE MANAGEMENT
 MULTI-PARTYCOLLABORATION
 STAFF TRAINING
 ROOT CAUSE ANALYSIS
PROFESSIONAL HISTORY
Nixon Uniform, Beltsville, MD
May 2012 – Present
PRODUCTION MANAGER
Develop and manage productionprocesses for a regional supplierof medical uniforms, linens, andoffice
mats. Direct the cleaning and processing of flat goods for customers. Supervise and train a crew of 21
associates.
 Earned a Six Sigma Green Belt certification and introduced information analytics to process planning
and measurement. Organized data to create forecasts and adjust productionto anticipate and meet
fluctuating demand.
 Initiated a 3-month workflow study and applied resultsto successfullyimplement an action plan that
addressed labor and inventory allocations.
o Action plan resulted in a 10% increase in productivity and in improved internal and external
customer satisfaction as measured by surveys.
 Analyzed washing processesto identify inefficiencies and streamlinedprocedures which resultedin a
reduction of water use by 20% and a more efficient operational time for equipment.

2. C A R L O S A . G O N Z A L E Z ————————————————————————— 2
Flying Food Group, Upper Marlboro,Maryland
August2011 – May 2012
PRODUCTION SUPERVISOR
Managed full life cycle of daily production of over 15K pre-made meals for airlines and Starbucks.
 Achieved a 40% productivity increase by introducing lean manufacturing techniques and key
performance indicators to identify production problems and streamlined processes.
 Implemented an inventory control system to achieve $50K of savings and reduce shortages by 80%.
Aris Horticulture, Inc., Parrish,Florida
June 2003 – December 2010
PRODUCTION SUPERVISOR
Led 23 production workers and the quality improvement team for a producer of 11 million plants sold
annually to greenhouses. Developed and delivered a training curriculum for production staff.
 Collected and evaluated data from customers to produce a root-cause analysis that reduced quality
claims by 80%.
 Created a system to pull order data from SAP to Excel to improve order tracking, especially for
international orders routinely inspected by the USDA and requiring a high degree of accuracy.
Sarasota Shutters, Inc.,Sarasota,Florida
January 2000 –May 2003
PRODUCTION MANAGER
Manage the Design, finishing and installation of Wood Plantation shutters. Respond to customer
complaints and provide other customer care.
 Redesigned the plant layout to accommodate for a better more efficient production flow.
 Developed a more efficient use of materials and led cultural change about waste by making
improvements in the processing without detriment of the quality of the final product.
 Improved quality of product by standardizing processes which resulted in a reduction in re-visits to
customers by 80%.
EDUCATION
Masters of Science – Agro-Industrial Marketing, FundacionUniversidad de Bogota JorgeTadeo
Lozano, Bogota, Colombia
Bachelor of Science – Agro-Industrial Production Engineering, Universidad de la Sabana, Bogota, Colombia

3. C A R L O S A . G O N Z A L E Z ————————————————————————— 3
Lean Six Sigma Green Belt Certification, American Societyfor Quality