Solutions-orientated Project Manager with experience in developing and implementing complex infrastructures and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales, marketing and business-to-business communications. Strong project management skills with proven ability to manage large-scale, highly visible projects through to completion. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.

1. Candice L. McNeil Marietta, GA
(404) 822-1804
candicemcneil@gmail.com
https://www.linkedin.com/in/candice-mcneil-9bb99310
PROJECT MANAGEMENT
Best Practices | Coordination & Logistics | Process Improvements
Solutions-orientated Project Manager with experience in developing and implementing complex infrastructures
and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales,
marketing and business-to-business communications. Strong project management skills with proven ability to
manage large-scale, highly visible projects through to completion. Skilled in providing effective leadership in
fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and
communication skills and able to understand business requirements to cross-collaborate and increase profits.
 Problem Resolution
 Project Leadership
 Risk Assessment
 Technical Support
 Client Relations
 Team Development
 Data Analysis
 Financial Reporting
 Project Lifecycle
 Large-Scale Project Management
 Process Improvement
 Cross-Functional Supervision
 Project Delivery
 Managed Services
 Reporting & Analysis
 Executive Engagement
 Budget Planning
 Analytical Skills
 Troubleshooting
 User Acceptance Testing
 Software Development
PROFESSIONAL EXPERIENCE
GROUP O/AT&T (Market Insights), ATLANTA, GA 2015 - Present
Program Manager
 Lead the effort in providing superior support for the AT&T Entertainment Group, which entails twenty
individual programs, thirty-nine surveys, multiple project teams and managing all activities in the project life-
cycle associated with high visibility projects that are long-term, across one or more lines of business.
 Ensure project success by creating clear and attainable project objectives, building project requirements and
effectively managing project scope, time, cost, resources, communication and risks and delivered all projects on
time, under budget while exceeding expectations.
 Gathering business requirements, which include writing requirements documentation, SOW documentation,
measurement plans, estimations, and other proposal related documents.
 Monitor and control project work by measuring project performance using appropriate tools and techniques to
monitor the progress of the project, identify and quantify variances, perform required corrective actions, and
communicate to all stakeholders.
 Communicate project plan to ensure a common understanding by setting expectations regarding the project
plan to align the stakeholders and team members.
 Implement approved actions and workarounds to mitigate project risks in order to minimize the impact on the
project.
 Formalize and obtain final acceptance for the project from the sponsor/client, accountable for the delivered
products and services in regard to compliance with the agreed upon deliverables lists, scope, and any
organizational procedures.
 Manage every form of customer interaction, inbound and outbound across the life cycle of the client relationship
through multi-channel surveys by accessing customer satisfaction and unresolved issues by data management of
survey results from Interactive Voice Response (IVR), Email (Twitter) o Short Message Service (SMS)/Text.
 Lead User Acceptance Testing (UAT) activities to ensure high-quality software deliverables along with
coordinating feedback from internal clients and stakeholders.
 Monitor and drive accountability for all IT projects and services including delivery, performance, and
functionality.
 Facilitate requirement collaboration sessions of the business problem with business units to ensure a clear
understanding of the business initiative is defined.

2. CANDICE L. MCNEIL
Resume, Page 2
PROFESSIONAL EXPERIENCE CONTINUED
SPRINT, ATLANTA, GA 2010 - 2015
Technical Project/Program Manager
 Key contact within the organization for resolving day-to-day issues and support regions to deliver UMTS
optimization/acceptance plans, sponsor best practices, access and escalate system issues to RAN, Core and Data
design teams.
 Played a key role in client relations, providing accurate and consistent customer communication during
established intervals and during the escalation process.
 Ensured data integrity by continually updating tracker and creating progress reports, analysis packages and
current status reports.
 Quickly identify project performance variances and create corrective action plans on a case by case basis.
 Assisted and supported engaged 3rd
party vendors to reduce duration and severity of customer impact and/or
loss redundancy through strong negotiations and vendor accountability.
 Responsible for the performance of the telecommunications networks, including usage, load patterns and
system response.
 Measured customer satisfaction at the end of the project by capturing customer feedback using loyalty building
skills to gain, maintain and improve customer long-term relationships.
 Work with stakeholders and development resources to prioritize and estimate resources required for new
technology, enhanced features and bug/fix work efforts.
 Responsible for providing overall project status reporting to executive management level.
 Maintain accurate and timely data on current and past technology operations.
 Resolve project issues to meet productivity, quality and customer satisfaction expectations.
VERIZON BUSINESS, ATLANTA, GA 2007 - 2009
Sr. Account Manager
 Chosen to develop strategic marketing and business plans for an assigned account base of 55 Enterprise clients
that billed over $8M in annual revenue.
 Implemented VzB plans, fostered strong client relationships and delivered value added solutions that supported
the business needs and objectives of the client.
 Delivery Manager of IT Services through hybrid Cloud computing services in either one or a combination of SaaS,
IaaS, PaaS, CaaS and MaaS.
 Solutions strategist with the capability to assess client’s business needs where ERP’s standardization solutions
are quantified resulted in success implementation of UCaaS.
 Expanded account revenue through in-depth analysis and consultative recommendations for voice, data, CPE
and managed services that address agreed upon client needs, providing recommendations on future planning
and solutions.
 Selected to lead project management of customer account to ensure repair, billing, ordering and implementation
tasks were swiftly and accurately handed to a successful resolution.
 Prepared sales forecasts, account status reports and contract negotiations, making client recommendations to
enhance account revenue growth.
 Delivered proposals and account plans to C-Level executives, decision makers and end users, working cross-
functionally to ensure manager and client satisfaction with all teams.
BELLSOUTH, ATLANTA, GA 2005 - 2007
Account Executive II
 Promoted for exceptional customer satisfactions and sales support, responsible for growing, servicing and
retaining a customer base of 200+ accounts.
 Conducted Client Account Review Sessions to strengthen business partnerships through open communication,
prompt and effective resolution and accurate feedback.
 Chosen for exceptional client management skills to act as liaison for corporate liable customers when interacting
with internal and external group issues or completed sales related projects in a timely manner.

3. CANDICE L. MCNEIL
Resume, Page 3
PROFESSIONAL EXPERIENCE CONTINUED
 Developed and implemented B2B solutions based sales strategies that opened up new business opportunities,
successfully managing account growth for key clients, including BBS Sales Group Wireline, Fiber, MIS, FBB,
IPFlex, Cloud Services and Wireless.
 Exceeded all goals in generating sales revenue to the account base by actively contacting clients for service
management upgrades, add/changes through mobile force applications and contract renewals.
 Collaborated with technical support, development and quality assurance departments to review customer
upgrade proposals, contact negotiations, order issuance, billing and trouble reports, as well as identifying
opportunities to tailor products and services.
 Coordinate meetings with internal groups, partners and customers to ensure all parties are aligned on project
deliverables, obligations, dependencies and timelines.
 Coordinated meetings with internal groups, partners and customers to ensure all parties were aligned on project
deliverables, obligations, dependencies and timelines.
Customer Service Associate 2000 – 2005
 Served as a key sales liaison between clients, sales associates and vendors involved in project implementation.
 Managed vendor relations, issuing orders, ensuring billing accuracy while managing and meeting deadlines for
multiple projects and monthly commitment levels.
 Researched and settled billing investigations on contract and tariff commitments, shortfall and termination
charges.
 Conducted customer facing pre and post-sales consultations with clients to ensure contract commitments were
met, build loyalty and increase account value through the success selling of add-on services.
 Leveraged strong communication skills to explain first bill expectancy to business clients in order to maintain
healthy client/sales relationships.
 Selected as project manager of multiple locations with billing, order issuance and installation deadlines.
EDUCATION AND CERTIFICATION
Bachelor of Science, Network and Communications Management – DeVry University, Decatur, GA
PMP Certification – In Process
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS MS Office, Excel, PowerPoint, MS Project, JIRA, and SharePoint
HONORS & AWARDS  Employee of the Month – Verizon Business
 Highest Customer Satisfaction Ratings – AT&T
 2011 Crown Club Winner – Sprint
VOLUNTEERING EXPERIENCE Red Cross / Mentorships – Royal Family Kids, B.I.L.L.I.E Girls Inc. Atlanta Adopt a Student
INTERESTS Kickball League – Platinum Play Sports, Jogging, Biking, Traveling, Shopping, Reading