SlideShare a Scribd company logo

Candice L. McNeil Resume

Solutions-orientated Project Manager with experience in developing and implementing complex infrastructures and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales, marketing and business-to-business communications. Strong project management skills with proven ability to manage large-scale, highly visible projects through to completion. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.

1 of 3
Download to read offline
Candice L. McNeil Marietta, GA
(404) 822-1804
candicemcneil@gmail.com
https://www.linkedin.com/in/candice-mcneil-9bb99310
PROJECT MANAGEMENT
Best Practices | Coordination & Logistics | Process Improvements
Solutions-orientated Project Manager with experience in developing and implementing complex infrastructures
and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales,
marketing and business-to-business communications. Strong project management skills with proven ability to
manage large-scale, highly visible projects through to completion. Skilled in providing effective leadership in
fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and
communication skills and able to understand business requirements to cross-collaborate and increase profits.
 Problem Resolution
 Project Leadership
 Risk Assessment
 Technical Support
 Client Relations
 Team Development
 Data Analysis
 Financial Reporting
 Project Lifecycle
 Large-Scale Project Management
 Process Improvement
 Cross-Functional Supervision
 Project Delivery
 Managed Services
 Reporting & Analysis
 Executive Engagement
 Budget Planning
 Analytical Skills
 Troubleshooting
 User Acceptance Testing
 Software Development
PROFESSIONAL EXPERIENCE
GROUP O/AT&T (Market Insights), ATLANTA, GA 2015 - Present
Program Manager
 Lead the effort in providing superior support for the AT&T Entertainment Group, which entails twenty
individual programs, thirty-nine surveys, multiple project teams and managing all activities in the project life-
cycle associated with high visibility projects that are long-term, across one or more lines of business.
 Ensure project success by creating clear and attainable project objectives, building project requirements and
effectively managing project scope, time, cost, resources, communication and risks and delivered all projects on
time, under budget while exceeding expectations.
 Gathering business requirements, which include writing requirements documentation, SOW documentation,
measurement plans, estimations, and other proposal related documents.
 Monitor and control project work by measuring project performance using appropriate tools and techniques to
monitor the progress of the project, identify and quantify variances, perform required corrective actions, and
communicate to all stakeholders.
 Communicate project plan to ensure a common understanding by setting expectations regarding the project
plan to align the stakeholders and team members.
 Implement approved actions and workarounds to mitigate project risks in order to minimize the impact on the
project.
 Formalize and obtain final acceptance for the project from the sponsor/client, accountable for the delivered
products and services in regard to compliance with the agreed upon deliverables lists, scope, and any
organizational procedures.
 Manage every form of customer interaction, inbound and outbound across the life cycle of the client relationship
through multi-channel surveys by accessing customer satisfaction and unresolved issues by data management of
survey results from Interactive Voice Response (IVR), Email (Twitter) o Short Message Service (SMS)/Text.
 Lead User Acceptance Testing (UAT) activities to ensure high-quality software deliverables along with
coordinating feedback from internal clients and stakeholders.
 Monitor and drive accountability for all IT projects and services including delivery, performance, and
functionality.
 Facilitate requirement collaboration sessions of the business problem with business units to ensure a clear
understanding of the business initiative is defined.
CANDICE L. MCNEIL
Resume, Page 2
PROFESSIONAL EXPERIENCE CONTINUED
SPRINT, ATLANTA, GA 2010 - 2015
Technical Project/Program Manager
 Key contact within the organization for resolving day-to-day issues and support regions to deliver UMTS
optimization/acceptance plans, sponsor best practices, access and escalate system issues to RAN, Core and Data
design teams.
 Played a key role in client relations, providing accurate and consistent customer communication during
established intervals and during the escalation process.
 Ensured data integrity by continually updating tracker and creating progress reports, analysis packages and
current status reports.
 Quickly identify project performance variances and create corrective action plans on a case by case basis.
 Assisted and supported engaged 3rd
party vendors to reduce duration and severity of customer impact and/or
loss redundancy through strong negotiations and vendor accountability.
 Responsible for the performance of the telecommunications networks, including usage, load patterns and
system response.
 Measured customer satisfaction at the end of the project by capturing customer feedback using loyalty building
skills to gain, maintain and improve customer long-term relationships.
 Work with stakeholders and development resources to prioritize and estimate resources required for new
technology, enhanced features and bug/fix work efforts.
 Responsible for providing overall project status reporting to executive management level.
 Maintain accurate and timely data on current and past technology operations.
 Resolve project issues to meet productivity, quality and customer satisfaction expectations.
VERIZON BUSINESS, ATLANTA, GA 2007 - 2009
Sr. Account Manager
 Chosen to develop strategic marketing and business plans for an assigned account base of 55 Enterprise clients
that billed over $8M in annual revenue.
 Implemented VzB plans, fostered strong client relationships and delivered value added solutions that supported
the business needs and objectives of the client.
 Delivery Manager of IT Services through hybrid Cloud computing services in either one or a combination of SaaS,
IaaS, PaaS, CaaS and MaaS.
 Solutions strategist with the capability to assess client’s business needs where ERP’s standardization solutions
are quantified resulted in success implementation of UCaaS.
 Expanded account revenue through in-depth analysis and consultative recommendations for voice, data, CPE
and managed services that address agreed upon client needs, providing recommendations on future planning
and solutions.
 Selected to lead project management of customer account to ensure repair, billing, ordering and implementation
tasks were swiftly and accurately handed to a successful resolution.
 Prepared sales forecasts, account status reports and contract negotiations, making client recommendations to
enhance account revenue growth.
 Delivered proposals and account plans to C-Level executives, decision makers and end users, working cross-
functionally to ensure manager and client satisfaction with all teams.
BELLSOUTH, ATLANTA, GA 2005 - 2007
Account Executive II
 Promoted for exceptional customer satisfactions and sales support, responsible for growing, servicing and
retaining a customer base of 200+ accounts.
 Conducted Client Account Review Sessions to strengthen business partnerships through open communication,
prompt and effective resolution and accurate feedback.
 Chosen for exceptional client management skills to act as liaison for corporate liable customers when interacting
with internal and external group issues or completed sales related projects in a timely manner.
CANDICE L. MCNEIL
Resume, Page 3
PROFESSIONAL EXPERIENCE CONTINUED
 Developed and implemented B2B solutions based sales strategies that opened up new business opportunities,
successfully managing account growth for key clients, including BBS Sales Group Wireline, Fiber, MIS, FBB,
IPFlex, Cloud Services and Wireless.
 Exceeded all goals in generating sales revenue to the account base by actively contacting clients for service
management upgrades, add/changes through mobile force applications and contract renewals.
 Collaborated with technical support, development and quality assurance departments to review customer
upgrade proposals, contact negotiations, order issuance, billing and trouble reports, as well as identifying
opportunities to tailor products and services.
 Coordinate meetings with internal groups, partners and customers to ensure all parties are aligned on project
deliverables, obligations, dependencies and timelines.
 Coordinated meetings with internal groups, partners and customers to ensure all parties were aligned on project
deliverables, obligations, dependencies and timelines.
Customer Service Associate 2000 – 2005
 Served as a key sales liaison between clients, sales associates and vendors involved in project implementation.
 Managed vendor relations, issuing orders, ensuring billing accuracy while managing and meeting deadlines for
multiple projects and monthly commitment levels.
 Researched and settled billing investigations on contract and tariff commitments, shortfall and termination
charges.
 Conducted customer facing pre and post-sales consultations with clients to ensure contract commitments were
met, build loyalty and increase account value through the success selling of add-on services.
 Leveraged strong communication skills to explain first bill expectancy to business clients in order to maintain
healthy client/sales relationships.
 Selected as project manager of multiple locations with billing, order issuance and installation deadlines.
EDUCATION AND CERTIFICATION
Bachelor of Science, Network and Communications Management – DeVry University, Decatur, GA
PMP Certification – In Process
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS MS Office, Excel, PowerPoint, MS Project, JIRA, and SharePoint
HONORS & AWARDS  Employee of the Month – Verizon Business
 Highest Customer Satisfaction Ratings – AT&T
 2011 Crown Club Winner – Sprint
VOLUNTEERING EXPERIENCE Red Cross / Mentorships – Royal Family Kids, B.I.L.L.I.E Girls Inc. Atlanta Adopt a Student
INTERESTS Kickball League – Platinum Play Sports, Jogging, Biking, Traveling, Shopping, Reading

Recommended

Liza Tumbusch Resume Feb 2016
Liza Tumbusch Resume Feb 2016Liza Tumbusch Resume Feb 2016
Liza Tumbusch Resume Feb 2016Liza Tumbusch
 
CHERYL_L_Gipfel - June
CHERYL_L_Gipfel - JuneCHERYL_L_Gipfel - June
CHERYL_L_Gipfel - JuneCheryl Gipfel
 
CV - Julie Swann Feb 16
CV - Julie Swann Feb 16CV - Julie Swann Feb 16
CV - Julie Swann Feb 16Julie Swann
 
AngelaReedResumeBio112114
AngelaReedResumeBio112114AngelaReedResumeBio112114
AngelaReedResumeBio112114Angela Reed
 
Tracy LaChance resume experience summary - 06102015
Tracy LaChance resume   experience summary - 06102015Tracy LaChance resume   experience summary - 06102015
Tracy LaChance resume experience summary - 06102015Tracy LaChance
 
Andrew Battisti Senior Project Manager Resume May 2015
Andrew Battisti Senior Project Manager Resume May 2015Andrew Battisti Senior Project Manager Resume May 2015
Andrew Battisti Senior Project Manager Resume May 2015Andrew Battisti
 

More Related Content

What's hot

What's hot (20)

Vikash_PM_2017
Vikash_PM_2017Vikash_PM_2017
Vikash_PM_2017
 
Lynda McNaught CV
Lynda McNaught CVLynda McNaught CV
Lynda McNaught CV
 
PriyankaTelang_resume
PriyankaTelang_resumePriyankaTelang_resume
PriyankaTelang_resume
 
Andrea LTwerberg Resume
Andrea LTwerberg ResumeAndrea LTwerberg Resume
Andrea LTwerberg Resume
 
James Moore CV - 0.7
James Moore CV - 0.7James Moore CV - 0.7
James Moore CV - 0.7
 
Rakesh R_n
Rakesh R_nRakesh R_n
Rakesh R_n
 
Resume
ResumeResume
Resume
 
Shaheen_Salaria-2016
Shaheen_Salaria-2016Shaheen_Salaria-2016
Shaheen_Salaria-2016
 
RachelResume
RachelResume RachelResume
RachelResume
 
Manish garg resume
Manish garg resumeManish garg resume
Manish garg resume
 
Laura Arber Pm Docment 1st
Laura Arber Pm Docment 1stLaura Arber Pm Docment 1st
Laura Arber Pm Docment 1st
 
Tracy la chance resume experience summary - 07062015
Tracy la chance resume   experience summary - 07062015Tracy la chance resume   experience summary - 07062015
Tracy la chance resume experience summary - 07062015
 
AngelaReedResumeBio112114
AngelaReedResumeBio112114AngelaReedResumeBio112114
AngelaReedResumeBio112114
 
Donna modified 090716
Donna modified 090716Donna modified 090716
Donna modified 090716
 
Jonathan Edwards CV 18th April 2016
Jonathan Edwards CV 18th April 2016Jonathan Edwards CV 18th April 2016
Jonathan Edwards CV 18th April 2016
 
Rajesh DELIVERY MANAGER
Rajesh DELIVERY MANAGERRajesh DELIVERY MANAGER
Rajesh DELIVERY MANAGER
 
Abhilasha K Resume
Abhilasha K ResumeAbhilasha K Resume
Abhilasha K Resume
 
Resume_Rocky Willis_2015
Resume_Rocky Willis_2015Resume_Rocky Willis_2015
Resume_Rocky Willis_2015
 
Alberto Rocha - Key Core Competencies
Alberto Rocha - Key Core CompetenciesAlberto Rocha - Key Core Competencies
Alberto Rocha - Key Core Competencies
 
Ravikanth_CV
Ravikanth_CVRavikanth_CV
Ravikanth_CV
 

Viewers also liked

케세이퍼시픽
케세이퍼시픽케세이퍼시픽
케세이퍼시픽gsdplkfs
 
Asunción del nuevo Consejo Directivo de la FUVA
Asunción del nuevo Consejo Directivo de la FUVAAsunción del nuevo Consejo Directivo de la FUVA
Asunción del nuevo Consejo Directivo de la FUVAMundoViajante
 
Lettre du cabinet lissade au ministre de la justice edouard
Lettre du cabinet lissade au ministre de la justice edouardLettre du cabinet lissade au ministre de la justice edouard
Lettre du cabinet lissade au ministre de la justice edouardRadio Télévision Caraibes
 
rentcar 미라보호텔
rentcar 미라보호텔rentcar 미라보호텔
rentcar 미라보호텔gsdplkfs
 
Person learning
Person learningPerson learning
Person learningwrodrigu
 
Jessica Harper Cover Letter and Resume 2016
Jessica Harper Cover Letter and Resume 2016Jessica Harper Cover Letter and Resume 2016
Jessica Harper Cover Letter and Resume 2016Jessica Harper
 
Children maglie calcio
Children maglie calcioChildren maglie calcio
Children maglie calcioFabio Cinque
 
Christian Apologetics: Answering the Hard Questions: Notes and Power Point
Christian Apologetics: Answering the Hard Questions: Notes and Power PointChristian Apologetics: Answering the Hard Questions: Notes and Power Point
Christian Apologetics: Answering the Hard Questions: Notes and Power Pointevidenceforchristianity
 

Viewers also liked (11)

케세이퍼시픽
케세이퍼시픽케세이퍼시픽
케세이퍼시픽
 
Asunción del nuevo Consejo Directivo de la FUVA
Asunción del nuevo Consejo Directivo de la FUVAAsunción del nuevo Consejo Directivo de la FUVA
Asunción del nuevo Consejo Directivo de la FUVA
 
Lettre du cabinet lissade au ministre de la justice edouard
Lettre du cabinet lissade au ministre de la justice edouardLettre du cabinet lissade au ministre de la justice edouard
Lettre du cabinet lissade au ministre de la justice edouard
 
rentcar 미라보호텔
rentcar 미라보호텔rentcar 미라보호텔
rentcar 미라보호텔
 
Person learning
Person learningPerson learning
Person learning
 
Jessica Harper Cover Letter and Resume 2016
Jessica Harper Cover Letter and Resume 2016Jessica Harper Cover Letter and Resume 2016
Jessica Harper Cover Letter and Resume 2016
 
Page 28
Page 28Page 28
Page 28
 
Children maglie calcio
Children maglie calcioChildren maglie calcio
Children maglie calcio
 
Semiología Tema 11
Semiología  Tema 11Semiología  Tema 11
Semiología Tema 11
 
Bases de datos
Bases de datosBases de datos
Bases de datos
 
Christian Apologetics: Answering the Hard Questions: Notes and Power Point
Christian Apologetics: Answering the Hard Questions: Notes and Power PointChristian Apologetics: Answering the Hard Questions: Notes and Power Point
Christian Apologetics: Answering the Hard Questions: Notes and Power Point
 

Similar to Candice L. McNeil Resume

Similar to Candice L. McNeil Resume (20)

DAVID SALAZAR Updated Resume
DAVID SALAZAR Updated ResumeDAVID SALAZAR Updated Resume
DAVID SALAZAR Updated Resume
 
Enaam Alum CV
Enaam Alum CVEnaam Alum CV
Enaam Alum CV
 
A_T_McKinney2
A_T_McKinney2A_T_McKinney2
A_T_McKinney2
 
Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 Resume
 
Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 Resume
 
Kelly King_2015
Kelly King_2015Kelly King_2015
Kelly King_2015
 
Teresa Wai Shan Tso_2016_PMP
Teresa Wai Shan Tso_2016_PMPTeresa Wai Shan Tso_2016_PMP
Teresa Wai Shan Tso_2016_PMP
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
 
Md vaughn moler2
Md vaughn moler2Md vaughn moler2
Md vaughn moler2
 
Michael J Hart
Michael J HartMichael J Hart
Michael J Hart
 
Layo BA c.v.
Layo BA c.v.Layo BA c.v.
Layo BA c.v.
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
 
dbagley-resume-gen
dbagley-resume-gendbagley-resume-gen
dbagley-resume-gen
 
Profile-Kumara Gangadhar
Profile-Kumara GangadharProfile-Kumara Gangadhar
Profile-Kumara Gangadhar
 
Maria J Corrado-Resume
Maria J Corrado-ResumeMaria J Corrado-Resume
Maria J Corrado-Resume
 
Service Management
Service ManagementService Management
Service Management
 
JeannetteMartinresume_4_16
JeannetteMartinresume_4_16JeannetteMartinresume_4_16
JeannetteMartinresume_4_16
 
Michele Moger Master
Michele Moger MasterMichele Moger Master
Michele Moger Master
 
Lindsey R. Whitney-2015.1.2.3
Lindsey R. Whitney-2015.1.2.3Lindsey R. Whitney-2015.1.2.3
Lindsey R. Whitney-2015.1.2.3
 
D bagley resume-dco
D bagley resume-dcoD bagley resume-dco
D bagley resume-dco
 

Recently uploaded

Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...
Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...
Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...Product School
 
"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor Fesenko"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor FesenkoFwdays
 
Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...
Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...
Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...Adrian Sanabria
 
H3 Platform CXL Solution_Memory Fabric Forum.pptx
H3 Platform CXL Solution_Memory Fabric Forum.pptxH3 Platform CXL Solution_Memory Fabric Forum.pptx
H3 Platform CXL Solution_Memory Fabric Forum.pptxMemory Fabric Forum
 
Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...
Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...
Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...MarcovanHurne2
 
Curtain Module Manual Zigbee Neo CS01-1C.pdf
Curtain Module Manual Zigbee Neo CS01-1C.pdfCurtain Module Manual Zigbee Neo CS01-1C.pdf
Curtain Module Manual Zigbee Neo CS01-1C.pdfDomotica daVinci
 
Campotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company ProfileCampotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company ProfileCampotelPhilippines
 
Introducing the New FME Community Webinar - Feb 21, 2024 (2).pdf
Introducing the New FME Community Webinar - Feb 21, 2024 (2).pdfIntroducing the New FME Community Webinar - Feb 21, 2024 (2).pdf
Introducing the New FME Community Webinar - Feb 21, 2024 (2).pdfSafe Software
 
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24Umar Saif
 
Bit N Build Poland
Bit N Build PolandBit N Build Poland
Bit N Build PolandGDSC PJATK
 
Power of 2024 - WITforce Odyssey.pptx.pdf
Power of 2024 - WITforce Odyssey.pptx.pdfPower of 2024 - WITforce Odyssey.pptx.pdf
Power of 2024 - WITforce Odyssey.pptx.pdfkatalinjordans1
 
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, GoogleISPMAIndia
 
Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?MENGSAYLOEM1
 
Apex Replay Debugger and Salesforce Platform Events.pptx
Apex Replay Debugger and Salesforce Platform Events.pptxApex Replay Debugger and Salesforce Platform Events.pptx
Apex Replay Debugger and Salesforce Platform Events.pptxmohayyudin7826
 
Confoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data scienceConfoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data scienceSusan Ibach
 
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...Product School
 
Introduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVAIntroduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVARobert McDermott
 
How to write an effective Cyber Incident Response Plan
How to write an effective Cyber Incident Response PlanHow to write an effective Cyber Incident Response Plan
How to write an effective Cyber Incident Response PlanDatabarracks
 
"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys Vasyliev"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys VasylievFwdays
 

Recently uploaded (20)

In sharing we trust. Taking advantage of a diverse consortium to build a tran...
In sharing we trust. Taking advantage of a diverse consortium to build a tran...In sharing we trust. Taking advantage of a diverse consortium to build a tran...
In sharing we trust. Taking advantage of a diverse consortium to build a tran...
 
Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...
Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...
Synergy in Leadership and Product Excellence: A Blueprint for Growth by CPO, ...
 
"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor Fesenko"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor Fesenko
 
Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...
Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...
Early Tech Adoption: Foolish or Pragmatic? - 17th ISACA South Florida WOW Con...
 
H3 Platform CXL Solution_Memory Fabric Forum.pptx
H3 Platform CXL Solution_Memory Fabric Forum.pptxH3 Platform CXL Solution_Memory Fabric Forum.pptx
H3 Platform CXL Solution_Memory Fabric Forum.pptx
 
Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...
Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...
Digital Transformation Strategy & Plan Templates - www.beyondthecloud.digital...
 
Curtain Module Manual Zigbee Neo CS01-1C.pdf
Curtain Module Manual Zigbee Neo CS01-1C.pdfCurtain Module Manual Zigbee Neo CS01-1C.pdf
Curtain Module Manual Zigbee Neo CS01-1C.pdf
 
Campotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company ProfileCampotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company Profile
 
Introducing the New FME Community Webinar - Feb 21, 2024 (2).pdf
Introducing the New FME Community Webinar - Feb 21, 2024 (2).pdfIntroducing the New FME Community Webinar - Feb 21, 2024 (2).pdf
Introducing the New FME Community Webinar - Feb 21, 2024 (2).pdf
 
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
 
Bit N Build Poland
Bit N Build PolandBit N Build Poland
Bit N Build Poland
 
Power of 2024 - WITforce Odyssey.pptx.pdf
Power of 2024 - WITforce Odyssey.pptx.pdfPower of 2024 - WITforce Odyssey.pptx.pdf
Power of 2024 - WITforce Odyssey.pptx.pdf
 
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
 
Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?
 
Apex Replay Debugger and Salesforce Platform Events.pptx
Apex Replay Debugger and Salesforce Platform Events.pptxApex Replay Debugger and Salesforce Platform Events.pptx
Apex Replay Debugger and Salesforce Platform Events.pptx
 
Confoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data scienceConfoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data science
 
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
 
Introduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVAIntroduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVA
 
How to write an effective Cyber Incident Response Plan
How to write an effective Cyber Incident Response PlanHow to write an effective Cyber Incident Response Plan
How to write an effective Cyber Incident Response Plan
 
"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys Vasyliev"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys Vasyliev
 

Candice L. McNeil Resume

  • 1. Candice L. McNeil Marietta, GA (404) 822-1804 candicemcneil@gmail.com https://www.linkedin.com/in/candice-mcneil-9bb99310 PROJECT MANAGEMENT Best Practices | Coordination & Logistics | Process Improvements Solutions-orientated Project Manager with experience in developing and implementing complex infrastructures and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales, marketing and business-to-business communications. Strong project management skills with proven ability to manage large-scale, highly visible projects through to completion. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.  Problem Resolution  Project Leadership  Risk Assessment  Technical Support  Client Relations  Team Development  Data Analysis  Financial Reporting  Project Lifecycle  Large-Scale Project Management  Process Improvement  Cross-Functional Supervision  Project Delivery  Managed Services  Reporting & Analysis  Executive Engagement  Budget Planning  Analytical Skills  Troubleshooting  User Acceptance Testing  Software Development PROFESSIONAL EXPERIENCE GROUP O/AT&T (Market Insights), ATLANTA, GA 2015 - Present Program Manager  Lead the effort in providing superior support for the AT&T Entertainment Group, which entails twenty individual programs, thirty-nine surveys, multiple project teams and managing all activities in the project life- cycle associated with high visibility projects that are long-term, across one or more lines of business.  Ensure project success by creating clear and attainable project objectives, building project requirements and effectively managing project scope, time, cost, resources, communication and risks and delivered all projects on time, under budget while exceeding expectations.  Gathering business requirements, which include writing requirements documentation, SOW documentation, measurement plans, estimations, and other proposal related documents.  Monitor and control project work by measuring project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.  Communicate project plan to ensure a common understanding by setting expectations regarding the project plan to align the stakeholders and team members.  Implement approved actions and workarounds to mitigate project risks in order to minimize the impact on the project.  Formalize and obtain final acceptance for the project from the sponsor/client, accountable for the delivered products and services in regard to compliance with the agreed upon deliverables lists, scope, and any organizational procedures.  Manage every form of customer interaction, inbound and outbound across the life cycle of the client relationship through multi-channel surveys by accessing customer satisfaction and unresolved issues by data management of survey results from Interactive Voice Response (IVR), Email (Twitter) o Short Message Service (SMS)/Text.  Lead User Acceptance Testing (UAT) activities to ensure high-quality software deliverables along with coordinating feedback from internal clients and stakeholders.  Monitor and drive accountability for all IT projects and services including delivery, performance, and functionality.  Facilitate requirement collaboration sessions of the business problem with business units to ensure a clear understanding of the business initiative is defined.
  • 2. CANDICE L. MCNEIL Resume, Page 2 PROFESSIONAL EXPERIENCE CONTINUED SPRINT, ATLANTA, GA 2010 - 2015 Technical Project/Program Manager  Key contact within the organization for resolving day-to-day issues and support regions to deliver UMTS optimization/acceptance plans, sponsor best practices, access and escalate system issues to RAN, Core and Data design teams.  Played a key role in client relations, providing accurate and consistent customer communication during established intervals and during the escalation process.  Ensured data integrity by continually updating tracker and creating progress reports, analysis packages and current status reports.  Quickly identify project performance variances and create corrective action plans on a case by case basis.  Assisted and supported engaged 3rd party vendors to reduce duration and severity of customer impact and/or loss redundancy through strong negotiations and vendor accountability.  Responsible for the performance of the telecommunications networks, including usage, load patterns and system response.  Measured customer satisfaction at the end of the project by capturing customer feedback using loyalty building skills to gain, maintain and improve customer long-term relationships.  Work with stakeholders and development resources to prioritize and estimate resources required for new technology, enhanced features and bug/fix work efforts.  Responsible for providing overall project status reporting to executive management level.  Maintain accurate and timely data on current and past technology operations.  Resolve project issues to meet productivity, quality and customer satisfaction expectations. VERIZON BUSINESS, ATLANTA, GA 2007 - 2009 Sr. Account Manager  Chosen to develop strategic marketing and business plans for an assigned account base of 55 Enterprise clients that billed over $8M in annual revenue.  Implemented VzB plans, fostered strong client relationships and delivered value added solutions that supported the business needs and objectives of the client.  Delivery Manager of IT Services through hybrid Cloud computing services in either one or a combination of SaaS, IaaS, PaaS, CaaS and MaaS.  Solutions strategist with the capability to assess client’s business needs where ERP’s standardization solutions are quantified resulted in success implementation of UCaaS.  Expanded account revenue through in-depth analysis and consultative recommendations for voice, data, CPE and managed services that address agreed upon client needs, providing recommendations on future planning and solutions.  Selected to lead project management of customer account to ensure repair, billing, ordering and implementation tasks were swiftly and accurately handed to a successful resolution.  Prepared sales forecasts, account status reports and contract negotiations, making client recommendations to enhance account revenue growth.  Delivered proposals and account plans to C-Level executives, decision makers and end users, working cross- functionally to ensure manager and client satisfaction with all teams. BELLSOUTH, ATLANTA, GA 2005 - 2007 Account Executive II  Promoted for exceptional customer satisfactions and sales support, responsible for growing, servicing and retaining a customer base of 200+ accounts.  Conducted Client Account Review Sessions to strengthen business partnerships through open communication, prompt and effective resolution and accurate feedback.  Chosen for exceptional client management skills to act as liaison for corporate liable customers when interacting with internal and external group issues or completed sales related projects in a timely manner.
  • 3. CANDICE L. MCNEIL Resume, Page 3 PROFESSIONAL EXPERIENCE CONTINUED  Developed and implemented B2B solutions based sales strategies that opened up new business opportunities, successfully managing account growth for key clients, including BBS Sales Group Wireline, Fiber, MIS, FBB, IPFlex, Cloud Services and Wireless.  Exceeded all goals in generating sales revenue to the account base by actively contacting clients for service management upgrades, add/changes through mobile force applications and contract renewals.  Collaborated with technical support, development and quality assurance departments to review customer upgrade proposals, contact negotiations, order issuance, billing and trouble reports, as well as identifying opportunities to tailor products and services.  Coordinate meetings with internal groups, partners and customers to ensure all parties are aligned on project deliverables, obligations, dependencies and timelines.  Coordinated meetings with internal groups, partners and customers to ensure all parties were aligned on project deliverables, obligations, dependencies and timelines. Customer Service Associate 2000 – 2005  Served as a key sales liaison between clients, sales associates and vendors involved in project implementation.  Managed vendor relations, issuing orders, ensuring billing accuracy while managing and meeting deadlines for multiple projects and monthly commitment levels.  Researched and settled billing investigations on contract and tariff commitments, shortfall and termination charges.  Conducted customer facing pre and post-sales consultations with clients to ensure contract commitments were met, build loyalty and increase account value through the success selling of add-on services.  Leveraged strong communication skills to explain first bill expectancy to business clients in order to maintain healthy client/sales relationships.  Selected as project manager of multiple locations with billing, order issuance and installation deadlines. EDUCATION AND CERTIFICATION Bachelor of Science, Network and Communications Management – DeVry University, Decatur, GA PMP Certification – In Process ADDITIONAL CREDENTIALS TECHNICAL SKILLS MS Office, Excel, PowerPoint, MS Project, JIRA, and SharePoint HONORS & AWARDS  Employee of the Month – Verizon Business  Highest Customer Satisfaction Ratings – AT&T  2011 Crown Club Winner – Sprint VOLUNTEERING EXPERIENCE Red Cross / Mentorships – Royal Family Kids, B.I.L.L.I.E Girls Inc. Atlanta Adopt a Student INTERESTS Kickball League – Platinum Play Sports, Jogging, Biking, Traveling, Shopping, Reading