3. WHAT IS DIGITAL
MARKETING?
Digital marketing pertains to all
online marketing activities, which
includes all digital assets, channels,
and media, spanning not just online
but also social media and mobile
marketing.
5. TRENDS IN
DIGITAL
MARKETING
Social Media refers to online and
mobile technologies that create and
distribute content to facilitte
interpersonal interactions , with the
assistance of various platforms,
services and tools to help consumers
and firms build connections.
Social
Media
E-mail
Marketing
Digital
Campaign
Content
Marketing
Mobile
Apps
SEO
6. THE 4 E FRAMEWORK
FOR
DIGITAL MARKETING
EDUCATE
ENGAGEMENT
EXPERIENCE
EXCITEMENT
Help them experience
products, whether directly
or indirectly.
Educate them about the
offering.
Excite customers with
relevant offers
Give them an opportunity to
engage with the firm's digital
marketing activities.
9. HOW DO FIRMS
ENGAGE THEIR
CUSTOMERS?
Firms should go about engaging
customers through online, social and
mobile media. Social Media
Engagement Process includes: Listen,
Analyze and Do.