1. Listening – The Unconquered
Skill
AMITH ANAND
Director – EQ
MBA – IIM Lucknow
B. Tech. – SNIST, Hyd
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`
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2. Listening vs. Hearing
• Hearing – With The Senses (ears)
– without concentration (absorption of the words
completely)
ex. What we do in class!
• Listening – With The Mind
– letting the words go to our brains to store &
analyze
“CONCENTRATION”
ex. What we do in a movie theatre
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Success …..With FUN!
3. The START: Road to Listening
• Establish eye contact with the speaker
• Prepare for taking notes effectively
• Be a physically involved listener
• Avoid negative mannerisms
Enhancing Careers, Enabling
Success …..With FUN!
4. Traits of a Good Listener
• Being Non-evaluative
• Paraphrasing
• Reflecting Implications
• Responding Non-verbally
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5. Active vs. Passive Listening
• Show keenness
• Expressions
• Alertness
• Questions
• Concentrating on Physical Movements of the
speaker
• Valid reason for Criticism
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6. Tips for Effective Listening
DO’s DON’Ts
• Be mentally prepared to listen • Not to pay undue emphasis on
• Evaluate the speech not the speaker vocabulary as you can use the context
• Be unbiased to the speaker by to understand the meaning
depersonalizing your feelings • Not to pay too much attention to the
• Fight distractions by closing off sound accessories and clothing of the speaker
sources • Not to prepare your responses while
• Be open minded the speaker is speaking
• Ask questions to clarify and not to • Avoid preconceptions and prejudices
overshadow intelligence • Not to get distracted by outside
• Paraphrase from time to time influences
• Send appropriate non-verbal signals • Not to interrupt too often
time to time • Not to show boredom
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Success …..With FUN!
7. COMMUNICATION WHEEL
www.EQonline.in
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9. About Us…..
• Core Teaching Team of IIT/IIM & Top B-school Grads
• GRE/CAT/GMAT & other products
• Best Experts in Twin Cities with MOTTO – “Learning With
FUN!”
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