1. Problem Statement: a mentor needs
a way to quickly and accurately get
matched to a new hire (= mentee)
because it’s important that his/her
time be invested wisely
Empathy Map:
SAY: My time is precious; I need
commitment from my mentee; it’s
ultimately a question of trust

2. Empathy Map:
SAY: My time is precious; I need commitment from my
mentee; it’s ultimately a question of trust; I expect follow-
through; I am ready to share tips and help; It is based upon
confidentiality; There is a process we have to follow ; We
meet at regular intervals to assess whether this is helpful; I
don’t always know what to share/say to my mentee
THINK: Mentor wants to make sure he/she is not wasting
his/her time; Mentor-mentee is a deep relationship based
upon trust
FEEL: It is sometimes tough for mentor to know whether
his/her advice is really helpful
Problem Statement: a mentor needs a way to quickly and accurately
get matched to a new hire (= mentee) because it’s important that
his/her time be invested wisely