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So, what is mentoring? 
“Mentoring is a relationship which gives people the 
opportunity to share their professional skills and 
experiences and to grow and develop in the process. 
Typically, mentoring takes place between a more 
experiences and a less experienced employee.” 
(Office of the Director of Equal Opportunity in Public Employment (1997) Mentoring)
Types of Mentoring 
0 Facilitated mentoring: When mentoring is formally 
established to meet specific organisational objectives (i.e. 
induction training) 
0 Key person replacement: When mentoring is used to 
prepare someone to take over from another person (i.e. 
succession planning) 
0 Informal, short term: Spontaneous and off-the-cuff 
mentoring (i.e. giving advice) 
0 Informal, long term: When mentoring is a continuous 
relationship 
0 Reverse mentoring: Partnerships between an older 
experience executive and younger, less experienced 
newcomer. As the name suggests, the younger employee 
serves as the mentor.
What can I use a mentor for? 
0 Job orientation: Someone who helps you settle in to 
your new job/company 
0 Career transition: Someone with whom you review 
your career goals and plans 
0 Skills: Someone who will help you develop specific 
skills 
0 Professional or personal development: Someone 
who will help you grow 
0 Confidant: Someone who is there for you 
0 Technical advisor: Someone with whom you can 
discuss technical questions 
0 Correspondent: Someone to whom you explain your 
ideas
Before you choose a mentor… 
BE CLEAR ON: 
0 What you hope to gain from a mentoring relationship 
0 The type of mentor best for helping you meet your 
objectives 
0 Your short-term career goals (where do you see your 
self in the next year or two and what knowledge, 
skills and abilities do you need to get there?) 
0 What key experiences could a mentor provide that 
would benefit you most?
How do I choose one right for me? 
The best mentors: 
0 Are excited about learning and who are continuing 
their own development 
0 Have a desire to be active participants in others’ 
learning and growth 
0 Set high standards for their work and can set an 
example for you 
0 Are known for their skill set to which you are 
wanting to attain
Work Mentoring: Engage your 
Manager 
Gain Manager’s buy in by: 
0 Involving them in the selection of your mentor 
0 Gaining input into your development needs 
0 Explaining the outcomes you are hoping to achieve 
0 Providing them with regular updates on your 
progress
Approaching your mentor 
The onus for initiating a mentoring relations is on YOU 
0 You need to have the self-confidence to approach a 
potential mentor and effectively present the merits of 
a mentoring relationship so that both parties gain 
something from this 
0 Share your short-term goals, your accomplishments 
and your major developmental needs and objectives 
0 Be completely honest in your explanation of why you 
want a mentor and why you are asking this particular 
person to be the mentor
How to be mentored 
You need: 
0 High self-awareness 
0 Ability to listen 
0 Taking ownership 
0 Accountability for actions 
0 Willingness to learn
How to be a good mentee 
0 Be prepared for your sessions (on time, organised, able to 
update on progress) 
0 Establish a mutually agreeable plan for mentoring sessions 
including how much time and when you will meet 
0 If you need to postpone a session, agree on how much notice 
you need to give each other 
0 Let your mentor know who you are – share you hopes, 
dreams, fears, ideas and goals 
0 Focus on the relationship rather than the outcomes. 
0 Listen with an open mind 
0 Ask curious questions – in fact don’t be afraid to ask any 
questions! 
0 Provide context and updates to your mentor 
0 Respect your mentors boundaries 
0 Follow up on all your agreements and commitments 
0 Say thank you – remember to thank your mentor for their 
time and effort and the value they are making to your 
progress.
Characteristics of a great mentor 
0 Respected within or external to the organisation 
0 High level of relevant experience 
0 Ability to get on with people 
0 Excellent communication skills 
0 Humility/desire to continue to learn
Reverse Mentoring: What is this? 
What is reverse mentoring: 
0 Popularized by Jack Welch, CEO of GE, reverse mentoring is an 
approach that acknowledges that everyone in the organisation brings 
something to the table. Reverse mentoring partnerships generally 
include an older, more experienced executive with a younger, less-experienced 
newcomer. As the name suggests, the younger employee 
servers as the mentor. Yet, reverse mentoring is indeed a two-way 
street. 
What are the benefits of reverse mentoring? 
0 Reverse mentoring gives senior executives an opportunity to stay up-to- 
date with the latest business technologies and workplace trends but 
it also helps junior employees see the larger picture and gives them a 
glimpse of macro-level management issues. Reverse mentoring also 
increases retention of Gen Y employees and gives senior executives the 
satisfaction of sharing their knowledge with the next generation. It 
increases multi-generational engagement and helps reduce conflicts 
between generations in the work place.
Reverse Mentoring Tips 
Any tips on starting a reverse mentoring program? 
0 Make the perfect match 
Reverse mentoring involves two people with extremely different, experiences, 
backgrounds and cultures; therefore creating the ideal mentoring partnership is 
vital. Choose mentors who possess good social skills and have the confidence to 
interact with and teach senior management. 
0 Set a level playing field 
Start the reverse mentoring program with a fun and informal orientation. The 
orientation should give the mentors and mentees an opportunity to interact with 
each other as individuals – not as the boss of the whole place or as the newbie who is 
fresh out of grad school. This will set the stage for the whole program and in time 
help erase traditional hierarchies. 
0 Set specific formal goals but allow space for individual innovation 
It is important to list out what the reverse mentoring program aims to achieve in 
general, for all participants. However each mentoring partnership is unique. So 
mentors and mentees may also enjoy and benefit from helping each other in ways not 
defined by the program. A young mentor might help a C-suite Exec choose a new cell 
phone. Or a CEO might share tips on how a new entrant can advance his / her career. 
So factor in the need for informal goals to be met as well.
You found your mentor and your 
about to meet… 
YOU must be the driver of your meetings so be prepared 
0 What should your mentor know about you in order to 
work most successfully with you? 
0 What are your desired outcomes for the mentoring 
relationship? 
0 What do you expect from your mentor? 
0 How will you know if the relationship is working? How 
will you gauge this? 
0 Before commencing your first meeting it is best to send 
them your thoughts on the above so that they can prepare 
themselves for meeting with you. They will have an 
outline from your initial discussions, but this will help to 
make the meetings more productive.
I’ve been asked to be a mentor…. 
Want to become a great mentor? 
0 Be committed 
0 Know that your mentee can be anyone, anywhere… 
0 Really listen, provide advice and encouragement 
0 Play both roles – you should be learning from your mentee! 
0 Have your own mentor & networks 
0 Be open minded and compassionate 
0 Have patience 
0 Be a role model – your actions are being evaluated 
0 Care about the relationship – invest in your mentee and you will get 
so much more out of the experience 
“The mediocre teacher tells. The good teacher explains. The 
superior teacher demonstrates. The great teacher inspires.” - 
William Arthur Ward
Mentor’s checklist 
o Prioritise the mentoring session, making sure it isn’t 
“bumped” by other demands 
o Set aside time and space for the mentoring session so that 
you are uninterrupted (maybe meet up at a café for coffee) 
o Give yourself time to get to the meeting 
o Review any email correspondence and notes that you may 
have before your sessions 
o Clear your mind and prepare to give the session your full 
attention. Get in the mood by letting go of your stresses 
and focus on the idea of assisting your mentee 
o Consider and collect any resources that might be useful to 
the mentee
What problems could occur? 
0 Over dependence on the mentor 
0 One-up manager may be suspicious 
0 Politics become involved 
0 Reduced or no support from your 
manager 
0 No time to meet up 
0 Poor scheduling (on either or both 
sides) 
0 No clear goals 
0 Not using the mentor properly
Mentoring checklist 
o I know what I want from a mentor 
o I have identified potential mentors 
o I know why I want this person as a mentor 
o I have written expectations that I can discuss with 
my mentor 
o I have some ideas, subject to agreement with my 
mentor about how the relationship might operate 
o I am open to accepting ideas, comments and 
thoughts from another person
Everyone needs a mentor 
Don’t just take my word for 
it... 
As Richard Branson says 
when he talks about the 
importance of mentoring on 
his blog… 
“If you ask any 
successful business 
person, they will 
always have had a 
great mentor at some 
point along the road.“
Mentoring

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Mentoring

  • 1.
  • 2. So, what is mentoring? “Mentoring is a relationship which gives people the opportunity to share their professional skills and experiences and to grow and develop in the process. Typically, mentoring takes place between a more experiences and a less experienced employee.” (Office of the Director of Equal Opportunity in Public Employment (1997) Mentoring)
  • 3. Types of Mentoring 0 Facilitated mentoring: When mentoring is formally established to meet specific organisational objectives (i.e. induction training) 0 Key person replacement: When mentoring is used to prepare someone to take over from another person (i.e. succession planning) 0 Informal, short term: Spontaneous and off-the-cuff mentoring (i.e. giving advice) 0 Informal, long term: When mentoring is a continuous relationship 0 Reverse mentoring: Partnerships between an older experience executive and younger, less experienced newcomer. As the name suggests, the younger employee serves as the mentor.
  • 4. What can I use a mentor for? 0 Job orientation: Someone who helps you settle in to your new job/company 0 Career transition: Someone with whom you review your career goals and plans 0 Skills: Someone who will help you develop specific skills 0 Professional or personal development: Someone who will help you grow 0 Confidant: Someone who is there for you 0 Technical advisor: Someone with whom you can discuss technical questions 0 Correspondent: Someone to whom you explain your ideas
  • 5. Before you choose a mentor… BE CLEAR ON: 0 What you hope to gain from a mentoring relationship 0 The type of mentor best for helping you meet your objectives 0 Your short-term career goals (where do you see your self in the next year or two and what knowledge, skills and abilities do you need to get there?) 0 What key experiences could a mentor provide that would benefit you most?
  • 6. How do I choose one right for me? The best mentors: 0 Are excited about learning and who are continuing their own development 0 Have a desire to be active participants in others’ learning and growth 0 Set high standards for their work and can set an example for you 0 Are known for their skill set to which you are wanting to attain
  • 7. Work Mentoring: Engage your Manager Gain Manager’s buy in by: 0 Involving them in the selection of your mentor 0 Gaining input into your development needs 0 Explaining the outcomes you are hoping to achieve 0 Providing them with regular updates on your progress
  • 8. Approaching your mentor The onus for initiating a mentoring relations is on YOU 0 You need to have the self-confidence to approach a potential mentor and effectively present the merits of a mentoring relationship so that both parties gain something from this 0 Share your short-term goals, your accomplishments and your major developmental needs and objectives 0 Be completely honest in your explanation of why you want a mentor and why you are asking this particular person to be the mentor
  • 9. How to be mentored You need: 0 High self-awareness 0 Ability to listen 0 Taking ownership 0 Accountability for actions 0 Willingness to learn
  • 10. How to be a good mentee 0 Be prepared for your sessions (on time, organised, able to update on progress) 0 Establish a mutually agreeable plan for mentoring sessions including how much time and when you will meet 0 If you need to postpone a session, agree on how much notice you need to give each other 0 Let your mentor know who you are – share you hopes, dreams, fears, ideas and goals 0 Focus on the relationship rather than the outcomes. 0 Listen with an open mind 0 Ask curious questions – in fact don’t be afraid to ask any questions! 0 Provide context and updates to your mentor 0 Respect your mentors boundaries 0 Follow up on all your agreements and commitments 0 Say thank you – remember to thank your mentor for their time and effort and the value they are making to your progress.
  • 11. Characteristics of a great mentor 0 Respected within or external to the organisation 0 High level of relevant experience 0 Ability to get on with people 0 Excellent communication skills 0 Humility/desire to continue to learn
  • 12. Reverse Mentoring: What is this? What is reverse mentoring: 0 Popularized by Jack Welch, CEO of GE, reverse mentoring is an approach that acknowledges that everyone in the organisation brings something to the table. Reverse mentoring partnerships generally include an older, more experienced executive with a younger, less-experienced newcomer. As the name suggests, the younger employee servers as the mentor. Yet, reverse mentoring is indeed a two-way street. What are the benefits of reverse mentoring? 0 Reverse mentoring gives senior executives an opportunity to stay up-to- date with the latest business technologies and workplace trends but it also helps junior employees see the larger picture and gives them a glimpse of macro-level management issues. Reverse mentoring also increases retention of Gen Y employees and gives senior executives the satisfaction of sharing their knowledge with the next generation. It increases multi-generational engagement and helps reduce conflicts between generations in the work place.
  • 13. Reverse Mentoring Tips Any tips on starting a reverse mentoring program? 0 Make the perfect match Reverse mentoring involves two people with extremely different, experiences, backgrounds and cultures; therefore creating the ideal mentoring partnership is vital. Choose mentors who possess good social skills and have the confidence to interact with and teach senior management. 0 Set a level playing field Start the reverse mentoring program with a fun and informal orientation. The orientation should give the mentors and mentees an opportunity to interact with each other as individuals – not as the boss of the whole place or as the newbie who is fresh out of grad school. This will set the stage for the whole program and in time help erase traditional hierarchies. 0 Set specific formal goals but allow space for individual innovation It is important to list out what the reverse mentoring program aims to achieve in general, for all participants. However each mentoring partnership is unique. So mentors and mentees may also enjoy and benefit from helping each other in ways not defined by the program. A young mentor might help a C-suite Exec choose a new cell phone. Or a CEO might share tips on how a new entrant can advance his / her career. So factor in the need for informal goals to be met as well.
  • 14. You found your mentor and your about to meet… YOU must be the driver of your meetings so be prepared 0 What should your mentor know about you in order to work most successfully with you? 0 What are your desired outcomes for the mentoring relationship? 0 What do you expect from your mentor? 0 How will you know if the relationship is working? How will you gauge this? 0 Before commencing your first meeting it is best to send them your thoughts on the above so that they can prepare themselves for meeting with you. They will have an outline from your initial discussions, but this will help to make the meetings more productive.
  • 15. I’ve been asked to be a mentor…. Want to become a great mentor? 0 Be committed 0 Know that your mentee can be anyone, anywhere… 0 Really listen, provide advice and encouragement 0 Play both roles – you should be learning from your mentee! 0 Have your own mentor & networks 0 Be open minded and compassionate 0 Have patience 0 Be a role model – your actions are being evaluated 0 Care about the relationship – invest in your mentee and you will get so much more out of the experience “The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.” - William Arthur Ward
  • 16. Mentor’s checklist o Prioritise the mentoring session, making sure it isn’t “bumped” by other demands o Set aside time and space for the mentoring session so that you are uninterrupted (maybe meet up at a café for coffee) o Give yourself time to get to the meeting o Review any email correspondence and notes that you may have before your sessions o Clear your mind and prepare to give the session your full attention. Get in the mood by letting go of your stresses and focus on the idea of assisting your mentee o Consider and collect any resources that might be useful to the mentee
  • 17. What problems could occur? 0 Over dependence on the mentor 0 One-up manager may be suspicious 0 Politics become involved 0 Reduced or no support from your manager 0 No time to meet up 0 Poor scheduling (on either or both sides) 0 No clear goals 0 Not using the mentor properly
  • 18. Mentoring checklist o I know what I want from a mentor o I have identified potential mentors o I know why I want this person as a mentor o I have written expectations that I can discuss with my mentor o I have some ideas, subject to agreement with my mentor about how the relationship might operate o I am open to accepting ideas, comments and thoughts from another person
  • 19. Everyone needs a mentor Don’t just take my word for it... As Richard Branson says when he talks about the importance of mentoring on his blog… “If you ask any successful business person, they will always have had a great mentor at some point along the road.“