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1. Founder/Owner: Lisa Marie Wark, MBA & Assoc.
CEO/President: Internet Business Consultants, LLC
Founder/President Revage Medical Spa, LLC
Medspas.com
Affiliated Associations
Founding Member: Medical Spa Association
Member: International Spa Association
Board Member: American MedAesthetics Association
Perfecting Your Practice
Communications – Patient Satisfaction - Operations
Direct: 702-374-1944 lisawark@IBCNevada.com
www.LisaMarieWark.comLisaMarieWark.com Tel: 702.374.1944
3. What CausesWorkplace Drama
Drama Outside the workplace
Process Problems
UnfocusedTime
Inconsistency
Inadequate Communication
People Problems
All the above
LisaMarieWark.com Tel: 702.374.1944
4. Three Basic Assumptions for Employees
People want to feel
like they are
Doing a good job
Part of something bigger
than themselves
Respected,Trusted and
Appreciated
LisaMarieWark.com Tel: 702.374.1944
8. DefineYour Mission
OPRAHWINFREY, FOUNDEROF
OWN,THE OPRAHWINFREY
NETWORK
“To be a teacher. And to be known for
inspiring my students to be more
than they thought they could be.”
In an issue of O magazine,Winfrey
recalls watching her grandmother
churn butter and wash clothes in a
cast-iron pot in the yard. A small
voice inside of her told her that her
life would be more than hanging
clothes on a line. She eventually
realized she wanted to be a teacher,
but “I never imagined it would be on
TV,” she writes.
LisaMarieWark.com Tel: 702.374.1944
9. DefineYour Mission
SIR RICHARD BRANSON,
FOUNDEROFTHEVIRGINGROUP
“To have fun in [my] journey
through life and learn from [my]
mistakes.”
Branson shared his personal mission
statement in an interview with
Motivated magazine.
He added that “In business, know
how to be a good leader and always
try to bring out the best in people.
It’s very simple: listen to them, trust
in them, believe in them, respect
them, and let them have a go!”
LisaMarieWark.com Tel: 702.374.1944
10. Productive and HappyTeam Members
Create the environment
Create inspiration
Foster participation
Address people problems
DefineYour CoreValues
DefineYour Mission Statement
LisaMarieWark.com Tel: 702.374.1944
12. Drama Free Zone = Create & Maintain Policy
Define Job Descriptions
What duties is the employee responsible for?
What is expected from the employee
Sign off on the job description – Managing Expectations
Establish Standard Operating Procedures (SOPs)
Include morning huddles
Create solution-based meetings
Set and Maintain Policy
LisaMarieWark.com Tel: 702.374.1944
13. Stop Gossiping
Stop it immediately
Counsel the key parties
involved individually
Address it in a staff
meeting if the rumor has
become widespread
Document the incidents
Enforce penalties
Resolve disputes quickly
LisaMarieWark.com Tel:
702.374.1944
16. Understanding the NEEDS of your EMPLOYEE
Each employee is different in how they are motivated and
disciplined.
PersonalityTypes –What PersonalityType IsYour Employee?
Ruby – Goal Oriented, Financially driven, Leaders
Sapphire – Motivated by fun, Positive, Driven by Appreciation
Emerald – Black andWhite, Motivated by Facts and Figures
Pearl – Motivating by helping, prefer one on one meetings,
inspired by a cause
First Steps toWealth, by Dani Johnson
LisaMarieWark.com Tel: 702.374.1944
17. KnowYourTeam Members
Once you know their Gem type,
you’ll know how they think and
what type of information they need to maintain inspiration
LisaMarieWark.com Tel: 702.374.1944
19. How to Maintain Inspiration & Motivation
Stay focused on the core values and mission of your practice
Be confident about achieving goals
Discuss challenges as they emerge
Remain honest and authentic
LisaMarieWark.com Tel: 702.374.1944
21. Performance and Behavior Employee
Classification
STAR: Employees who regularly meet and exceed expectations and
demonstrate behaviors consistent with core values are your star team
members.
POTENTIAL: Employees who show the right values, but are lacking in
performance, are team members with potential. If your Potentials have the
necessary acumen, you should be able to coach them to become stars with
more experience and developmental training.
MAVERICKS: Employees who are meeting performance expectations, but lack
core values, are your mavericks. It will be more difficult to coach your
Mavericks to become Stars than to coach your Potentials to become Stars as
behaviors are engrained in an employee’s personality.
ANCHORS: Employees who are failing to meet performance expectations and
lack core values are not a good fit for your organization; they are called
Anchors because they weigh your company down and keep you stuck in the
same place.
LisaMarieWark.com Tel: 702.374.1944
22. Focus on the Stars
You should spend 80 percent to 90 percent of your
management time on your star employees.
Identifying your star players will help you create a profile to
evaluate potential new hires.
Star players should not only be identified for leadership
positions, but also be asked to mentor their peers.
LisaMarieWark.com Tel: 702.374.1944
23. TheTakeaway
Drama Free Zone
Resolve disputes quickly
Nip the bad behavior in the
bud
Freely give praise when
deserved
Don’t play favorites
Create a safe, open and
charitable environment
Create SOPs
Define Job Descriptions
Document the Incidents
Evaluate your employees based
on performance and behavior
Know how to motivate and
inspire your team by enforcing
core values and creating a
mission
LisaMarieWark.com Tel: 702.374.1944
24. Perfecting Your Practice
Communications – Patient Satisfaction - Operations
Direct: 702-374-1944
@LisaMarieWark
lisawark@IBCNevada.com
www.LisaMarieWark.com
www.IBCNevada.com
LisaMarieWark.com Tel: 702.374.1944