1. CURRICULUM VITAE
BIOGRAPHICAL DATA
BRIGHT GEORGE OBENG
Post Office Box 144, Berekum, Brong Ahafo Region
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brightmsn@yahoo.com brightdach@gmail.com brightobeng@aol.com
www.brightgobeng.webs.com
Bright Obeng Bright Obeng Bright Obeng
Sex Male | Date of birth 18 March 1985
SUMMARY
Customer-focused professional, acknowledged throughout career for dispensing
personalized attention, maintaining composure under pressure. An unwavering
commitment to providing exceptional customer service, with the ability to build
productive relationships, resolves complex issues, and wins customer loyalty. 1-year
banking sector experience in a fast-paced customer-care environment has refined
capabilities in researching issues, providing clear and accurate responses, and adapting
communications to suit the situation. Reputed for willingness to shoulder extra workloads,
coordinate daily operations, and “step up” to leadership roles. Superior administrative,
analytical and problem solving strengths are underpinned by a genuine affinity with people,
and the necessary drive to enhance organizational reputation through service excellence.
WORK HISTORY AND CAREER DEVELOPMENT
Barclays Bank of Ghana Ltd (July 2014 - Present)
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2. CURRICULUM VITAE
Lead Generator- (LG) (Sales Executive)
Selected Performance:
• Door to door presentation, canvassing for applicants putting out
fliers
• Meet with applicants to obtain information for loan applications
and to answer questions about the process.
• Explain to customers the different types of loans and credit
options that are available, as well as the terms of those services
• Collects all necessary information and documents from clients,
completing loan applications
• Conducted background checks and verifications to ensure the
customer fulfills all conditions
• Analyze applicants' financial status, and credit to determine
feasibility of granting loans
• Obtain and compile copies of loan applicants' credit histories,
corporate financial statements, and other financial information
• Approve loans within specified limits, and refer loan applications
outside those limits to management for approval
Customer Service & Front office work:
• Perform daily responsibilities to include Cross-selling additional bank
products and services to both current and potential customers
• Engage in the sales of 3 Bancassurance products of the bank
• Responsible for servicing customers, processing stop payments,
processing special instructions on accounts and performing general file
maintenance
• Setting up customers on Barclays mobile and internet banking
• Handle customer inquiries, complaints, and billing questions. Manage
a high-volume workload within a deadline-driven environment.
• Opening new bank accounts for individuals and also companies
• Responsible for referring sales opportunities to other line of
businesses
• Engage in Snap Check as internal control mechanism
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3. CURRICULUM VITAE
• Provide general administrative and clerical support to the Branch
Methodist Senior High Technical School (October 2012 – August 2013)
Duties
• Taught Economics
• Trained students for match pass
• Provided support to Sporting activities
National Commission for Civic Education (N.C.C.E)
September 2012 – October 2012
Selected Accomplishments
• Provided general administrative and clerical support including mailing,
scanning, and copying to the Director
• Maintained electronic and hard copy filing systems
• Prepared and modified documents including correspondence, reports,
drafts, memos and emails
• Assisted in resolving any administrative problems
• Wrote reports at field programs particularly in churches, schools, and FM
stations
Christ the King Academy Preparatory and Junior High School
July 2006- July 2008
Duties:
• Class Teacher
• Academic committee Secretary
ACADEMIC/PROFESSIONAL QUALIFICATIONS
QUALIFICATION YEAR
B.A. Integrated Development Studies
( Economics and Entrepreneurship Development Option) : 2012
West Africa Senior School Certificate Examination : 2006
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4. CURRICULUM VITAE
(W. A. S.S.C.E)
TRAINING WORKSHOPS
• Personal Banking outlook and strategy
• Commercial Business environment in Ghana and strategy
• Basic Banking operations and products
• Effective customer service approach
• K.Y. C , Customer ID and V, Customer Due Diligent (CDD)
• Treating Customers fairly
• Anti-Bribery and Corruption
• Sanctions Policy
• Fighting Financial Crime
• Ant Money Laundering
• Politically Exposed Person (PEP)
QUALITIES AND SKILLS
Personal Qualities
• Excellent oral and written communication skills
• Sound interpersonal skills and ability to interface with all levels of
personnel effectively
• Able to work with minimal supervision and as a cooperative team
member
• Ability to work independently and as part of a team
• Ability to manage time and pay close attention to details
• Skilled at researching, and information gathering, utilizing SPSS to
transition data into valuable information, providing foundations for
forecasting and future planning
• Exceptional presentation skills
I T Skills
• Proficient in MS Office: Excel, Word, PowerPoint, and Access
• Statistical Product and Services Solution (SPSS),
• Proficiency in using the web platform as a search engine,
• Data Entry
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5. CURRICULUM VITAE
HOBBIES
Reading
Listening to music
Watching football
REFERENCES
Mr. William Arthur Sarfo Mrs. Esther Adri
Branch Manager Sales Manager
Barclays Bank Ghana Ltd Barclays Bank of Ghana
Berekum Berekum
Tel: 0352222557/0504010964 Tel: 0208212188
Mr. Augustine Gyan
Operations Manager
Barclays Bank GH. Ltd
Berekum
Tel: 0205230725/0352222110
Email: augustingyan36@gmail.com
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6. CURRICULUM VITAE
HOBBIES
Reading
Listening to music
Watching football
REFERENCES
Mr. William Arthur Sarfo Mrs. Esther Adri
Branch Manager Sales Manager
Barclays Bank Ghana Ltd Barclays Bank of Ghana
Berekum Berekum
Tel: 0352222557/0504010964 Tel: 0208212188
Mr. Augustine Gyan
Operations Manager
Barclays Bank GH. Ltd
Berekum
Tel: 0205230725/0352222110
Email: augustingyan36@gmail.com
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