1. Brien Bryant
Miami, FL/ Phone: (786) 400-3882
Bbrya010@fiu.edu & linkedin.com/in/brienbryant
EDUCATION
Florida International University, Miami, FL Chaplin School of Hospitality & Tourism Management
Bachelor of Science Degree in Hospitality Management August 2015
Travel & Tourism Management
EXPERIENCE
Delta Air Lines, New York, NY February 2015- Present
In-Flight Service
 Handle emergency situations, effectively implement instructions from the flight deck & follow
appropriate emergency procedures.
 Ensure compliance with Federal Aviation Administration regulations. Ensure passenger compliance
with in-flight safety measures
 Provide assistance including lifting and stowing luggage, providing emergency medical aid, and
assisting disabled passengers and/or unaccompanied minors.
 Provide exemplary customer service to exceed customer expectations; work both independently and as
part of new teams on a regular basis.
American Airlines, Miami, FL August 2013-March 2014
Passenger Service Agent
 Promote and sell air travel with American Eagle, American Airlines and U.S. Airways
 Prepare itineraries, compute fares, issue refunds, issue tickets, and check baggage
Marriott International January 2011- August 2013
New Hire Trainer
 Responsible for the creation, implementation and continued review of employee policy
 Coordinating with management to ensure proper training and certification standards are met
 Overseeing the training of new employees
 Assisted management in creating work schedules, ordering inventory and developing desirable price
points for merchandise
ADDITIONAL INFORMATION
 Analytically and logically solves problems.
 Proficient in Sabre, Spasoft and MICROS programming
 Excellent with facilitation, organizing, research, intrapersonal relations, written and verbal
communications
 Proficient computer skills, Microsoft Office Suite, Internet research.-Type 60 wpm
 Volunteer- S.O.B.E, Events, Charity