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Miguel A. Paulino
11037 Retreat Avenue Cottage #25, Orlando, FL 32827
(850) 7 37 -0863 • mpaulino3464@knights.ucf.edu
E D U C A T I O N
University ofCentral Florida Orlando, FL
Bachelor ofScience in Business Administration Graduation:June 2018
Major: Finance GPA: 3.49/4.00
P R O F E S S I O N A L E X P E R I E N C E
Company T itle Destin,Florida
Harborwalk Adventures Tour Guide Jun. 2015 –Dec. 2016
 Essential Duties: Daily opening and closing procedures ofzipline course. Supervising the progress and
experience ofeach assigned tour group. Fitting harness and helmets correctly and supervising the use ofall
safety equipment. Conducting pre-toursafety orientation for eachtour group. Using customer engagement
skills to ensure a memorable experiencefor each guest. Assuring the safety and wellbeing ofguests throughout
each tour. Performing courserescues. Conducting completeinspections ofall course c omponents and gear.
Assisting with course maintenanceefforts. Attending required meetings and trainings.
 Pre-flight Duties:Inspecting all lines for safety. Inspecting each platform for safety,cleanliness, and supplies
(water, first aid, etc.). Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
Assisting with weigh-in, waivers, and harness distribution.
 Tour Duties: Meeting and establishing a rapport with each guest. Reviewing safety issues, answer questions.
Demonstrating how to carry gearand wear safety harness. Continuing to build relationshipwith guests
throughout the tour by using communication skills to listen, engage, and converse. Building excitement about
the forthcoming experience.Introducing guests to historic displays and features/answers questions/discuss
displays. Attaching guests to the cableand perform essential safety check every time beforeanyonezips.
Zipping to next landing point demonstrating proper zipping techniques. Assisting with the landin g ofeach
participant, insuring their safety on every approach. Responsiblefor all gear safety and maintenance, including
but not limited to washing, cleaning, sanitizing, and preparing the equipment.
Company T itle Fort Walton Beach,Florida
Hibbet Sports Sales Associate Jan 2013–March 2013
 Ensure high levels ofcustomer satisfaction through excellent sales service
 Assess customers needs and provide assistance and information on product features
 Welcome customers to the store and answertheir queries
 Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
 “Go the extra mile”to drive sales
 Maintain in-stock and presentablecondition assigned areas
 Actively seek out customers in store
 Remain knowledgeableon products offered and discuss available options
 Process POS (point ofsale) purchases
 Cross sell products
 Handle returns ofmerchandise
 Team up with co-workers to ensure proper customer service
 Build productivetrust relationships with customers
Page 2 of 2
 Comply with inventory control procedures
 Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Company T itle Detroit,Michigan
Detroit Tigers Professional Baseball Player Jun 2012- April 2014
 Drafted in the 27 th round out ofChoctawhatcheeHigh School by the Detroit Tigers as a centerfielder.
C O L L E G I A T E I N V O L V E M E N T , U N I V E R S I T Y O F C E N T R A L F L O R I D A ( U C F )
Phi Delta T heta Fraternity (  ) Orlando,FL
Active Member Jan 2016–Present
UCF Football Orlando,FL
 Member ofthe UCF Football team. Jun 2014- May 2015
 Played wide receiver,defensive back, and kick returner
H O N O R S / A W A R D S
 Florida Bright Futures Medallion Award Recipient
 Deans List at the University ofCentral Florida

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Miguel Paulino Resume

  • 1. Miguel A. Paulino 11037 Retreat Avenue Cottage #25, Orlando, FL 32827 (850) 7 37 -0863 • mpaulino3464@knights.ucf.edu E D U C A T I O N University ofCentral Florida Orlando, FL Bachelor ofScience in Business Administration Graduation:June 2018 Major: Finance GPA: 3.49/4.00 P R O F E S S I O N A L E X P E R I E N C E Company T itle Destin,Florida Harborwalk Adventures Tour Guide Jun. 2015 –Dec. 2016  Essential Duties: Daily opening and closing procedures ofzipline course. Supervising the progress and experience ofeach assigned tour group. Fitting harness and helmets correctly and supervising the use ofall safety equipment. Conducting pre-toursafety orientation for eachtour group. Using customer engagement skills to ensure a memorable experiencefor each guest. Assuring the safety and wellbeing ofguests throughout each tour. Performing courserescues. Conducting completeinspections ofall course c omponents and gear. Assisting with course maintenanceefforts. Attending required meetings and trainings.  Pre-flight Duties:Inspecting all lines for safety. Inspecting each platform for safety,cleanliness, and supplies (water, first aid, etc.). Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness. Assisting with weigh-in, waivers, and harness distribution.  Tour Duties: Meeting and establishing a rapport with each guest. Reviewing safety issues, answer questions. Demonstrating how to carry gearand wear safety harness. Continuing to build relationshipwith guests throughout the tour by using communication skills to listen, engage, and converse. Building excitement about the forthcoming experience.Introducing guests to historic displays and features/answers questions/discuss displays. Attaching guests to the cableand perform essential safety check every time beforeanyonezips. Zipping to next landing point demonstrating proper zipping techniques. Assisting with the landin g ofeach participant, insuring their safety on every approach. Responsiblefor all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment. Company T itle Fort Walton Beach,Florida Hibbet Sports Sales Associate Jan 2013–March 2013  Ensure high levels ofcustomer satisfaction through excellent sales service  Assess customers needs and provide assistance and information on product features  Welcome customers to the store and answertheir queries  Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis  “Go the extra mile”to drive sales  Maintain in-stock and presentablecondition assigned areas  Actively seek out customers in store  Remain knowledgeableon products offered and discuss available options  Process POS (point ofsale) purchases  Cross sell products  Handle returns ofmerchandise  Team up with co-workers to ensure proper customer service  Build productivetrust relationships with customers
  • 2. Page 2 of 2  Comply with inventory control procedures  Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) Company T itle Detroit,Michigan Detroit Tigers Professional Baseball Player Jun 2012- April 2014  Drafted in the 27 th round out ofChoctawhatcheeHigh School by the Detroit Tigers as a centerfielder. C O L L E G I A T E I N V O L V E M E N T , U N I V E R S I T Y O F C E N T R A L F L O R I D A ( U C F ) Phi Delta T heta Fraternity (  ) Orlando,FL Active Member Jan 2016–Present UCF Football Orlando,FL  Member ofthe UCF Football team. Jun 2014- May 2015  Played wide receiver,defensive back, and kick returner H O N O R S / A W A R D S  Florida Bright Futures Medallion Award Recipient  Deans List at the University ofCentral Florida