Brenda Montoya has over 10 years of experience in accounting, customer service, and sales roles. She is bilingual in Spanish and English and has strong skills in data analysis, financial reporting, payment processing, QuickBooks, and Microsoft Office programs. Her work history includes positions in accounts payable and receivable at BMW, customer relations at BMW, sales and financial roles at Spring Branch Honda. She has a Bachelor's degree in Finance from the University of Houston.

1. Brenda Montoya
Houston, Texas 77019 Cell: (713) 499-0023 Email: bmontoya106@gmail.com
1
SKILLS
 BilingualSpanish
 Data Analysis
 Reconciliations
 Financial Reporting
 Payment Processing
 CRM’s
 QuickBooks
 Peachtree
 MS Excel
 MS Word
 MS PowerPoint
 MS Outlook
WORK EXPERIENCE
BMW Midtown, Houston, Texas
Accounts payable and Receivable August 2016 – January 2017
• Review all invoices for appropriate documentation and approval prior to payment, over 2,000 per month.
• Prioritize invoices according to cash discount potential and payment terms.
• Reconcile over 500 vendor statements per week, research and correct discrepancies for accuracy.
• Generate monthly financial statements and reports detailing paid and unpaid invoices and other accounts receivable
activity.
Customer Relations Specialist December 2013 – August 2016
• Provide world-class customers service in every interaction for optimal Sales Centre performance and customer satisfaction.
• Follow up an all inquiries to ensure resolution satisfies costumer, dealership, and company expectations.
• Responsible for processing up to 600 loaner cars per month.
• Manage front desk duties, process 100 plus customers request and orders a day.
Spring Branch Honda, Houston, Texas August 2008 – August 2013
Sales Consultant October 2011 – August 2013
• Searched inventory in dealership and across Honda network for correct vehicle.
• Generated documentation for purchase and finance of vehicles.
• Processed and inspect vehicle for delivery 25 plus cars every month .
Financial Assistant August 2010 – October 2011
• Updated database with new contracts, over 300 every month.
• Processed contracts and customer documents to 25 finance companies.
• Receiving and processing deposits and maintaining financial records.
• Check all paperwork for correct title, lien information, taxes, etc.
Service Advisor June 2008 – August 2010
• Communicated with over 50 customers per day to get initial diagnosis of issues.
• Generated inspection report for technicians.
• Provided customers with options to resolve any issues.
EDUCATION
University of Houston, Houston, Texas
Bachelor of Business Administration in Finance, C. T. Bauer College of Business 2017
Associate’s Degree in Business Administration 2015

2. ACTIVITIES AND HONORS
Earned silver level of sales for Honda Motor co. selling over 300 cars in first year.
Earned and maintained highest CSI (Customer Satisfaction Index) score of 99.8% during entire time in sales .
Earned #1 rating for maintaining highest level of customer satisfaction throughout Houston, Texas.