Middle High CE/Bus Elementary School School Garage Jenny Deb Mary Jenny/Deb Weiler Cordes FremarekJen Hegna Jen Hegna Jenny/Deb Jen Hegna Engineer Engineer Jen Hegna Engineer EngineerFloating DaysJenny = TuesdaysDeb = Thursdays
Reports Weekly/Monthly• Tickets by location• Tickets by request type• # of tickets completed by technician• # of tickets open by technician• Average open time • Closed Monthly TicketsReports are auto scheduled – send Weekly/Monthly
Helpdesk Priority1. Safety of staff & students2. Quantity of staff & students affected3. Order HelpDesk requests are created
In the event of an emergency – either a student/staff safety issue OR a large network outage where many staff and students are affected, (more than 1 classroom) Please call your tech support right away.
• Improve Byron • Meet with Sr. Leaders Technology support • Meet with Techs • Present to staff • Train Techs and End‐users • Go Live Dec 9 Plan Do Act Study• Develop goals based on • Review Reports reports and feedback • Weekly Meetings with from stakeholders Tech support• Adjust process, tweak • Bi Weekly Meetings with helpdesk Administrators