2. Three years of Management and Supervisory Experience in a high-volume, multi-media contact center environment

3. Extensive background in customer centric approach to problem solving, decision making, and achievement of goals in several environments

4. Excellent presentation and strong ability to motivate, coordinate interdepartmental resources and nurture relationships within all levels of organizational system

5. Demonstrates success in negotiating win-win outcomes through effective problem resolution

7. Effective verbal and written communication skills

8. Strong organization and project management skills

9. Relationship builder and excellent communicator across all levels of organization

10. Sales driven results

11. Staff training, mentoring, and ability to delegate tasks as neededPROFESSIONAL EXPERIENCE<br />Outbound Sales ManagerUS Bank, St. Paul, MN2010-2011<br />Account ManagerVolt Services, Woodbury, MN2008-2010<br />Call Center Team Lead3M, St. Paul, MN2006-2008<br />Application Team LeadLTCG, Woodbury, MN2004-2006<br />Member Relations ManagerAffinity Plus FCU, St. Paul, MN2002-2004<br />Operations SupervisorBest Buy, Woodbury, MN2001-2004<br />Corporate TrainerCarlson-Wagonlit Travel, MN1996-2001<br />EDUCATION <br />Bachelor’s DegreeJohn Jay College of Criminal Justice<br />REFERENCES: Available upon request<br /> <br />