1. William Smith
77 Oak Hill Drive * Ellisville, MO 63021 * (314) 971-0289
wksytc@gmail.com
Education
University of Missouri, Bachelor of Arts in English Columbia, MO
University of Missouri, Bachelor of Arts in Political Science
Graduated – July 2012
Made the College of Arts and Science Dean's List
Professional Experience
March 2015-January 2016 BDP International : Import Logistics Specialist Harrisburg, PA
 Submitted detailed information to US Customs and Border Patrol
 Performed tasks of entering data, creating and updating documents, tracking shipping containers,
organizing files, and e-mailing and speaking with partner companies
 Helped partner companies have correct information for ocean shipments, air shipments, rail
shipments, and truck shipments to be cleared by customs for import purposes
Assisted team members with document preparation, and analyzing documents
Updated process of creating spreadsheets in excel, and e-mail templates
June 2013-January 2015 CitiMortgage: Homeowner Support Specialist O’Fallon, MO
 Described and listened to customers concerns about options to avoid foreclosure (modifications,
repayment plans, short sales, deeds in lieu of foreclosure etc...)
 Processed and collected documents needed to submit files to underwriters
 Began the process with fulfillment, closing, booking and support teams to get files closed
Assisted team members with questions, repayment plans and reinstatement's
Used Excel each week to create a team report of files needing contact and set in an
incorrect template
Created a PowerPoint presentation for an exercise used by the entire department
Top producer company wide, and led Homeowner support department in bookings
January 2013-June 2013 CitiMortgage: HARSS Underwriter O’Fallon, MO
 Reviewed credit reports, titles, subordination notes, debt to income, and loan to value
 Called Title and Mortgage Insurance companies regarding file discrepancies
 Made decisions on loans and conducted loan amount changes
Used programs: Mainframe, Filenet, LPM, Microsoft Office, 411 etc…
Assisted team members and wrote templates regarding job duties
June-July 2007, 2009-2011 Fireworks City : Multiple Positions Pacific, MO
 Worked as Cashier/Stocker/Shift Manager, performing several tasks
 Restocking fireworks, greeting customers, and operating cash register were main duties
 Occasionally assisted owner in inventory management, and determining potential orders
Was a leader during many operations that included assisting newer employees
Trained new employees in many of the day to day processes