1. Melissa A. Jones
Mobile: (704)-726-8710 Email: Jonesamelissa@gmail.com
EDUCATION
Bachelor of Arts Communication: 3.4 GPA Johnson C. Smith University
August 2011- December 2015 Charlotte, North Carolina
PROFESSIONAL EXPERIENCE
Wells Fargo Insurance, Analytics Specialist Charlotte, NC (May 2016-July 2016)
Primary Duties:
 Collaborated with various departments within Wells Fargo Insurance to complete this
project by the FATCA/IRS mandated deadline.
 Research third parties contact information (18k+ third parties)
 In depth research using company resources and Google to find companies who have been
bought, acquired, or dissolved
 Submit requests for (W-9/W-8) forms to the third parties and review for accuracy.
 Analyze data (received data vs. internal data) and perform cleanup of inaccurate
information.
 Maintain database, develop, and perform status reports
BG Staffing, Leasing Consultant Charlotte, NC (January 2016-March 2016)
Primary Duties:
 Accept rental payments and give immediately to Assistant Community Manger
 Maintain current resident files- verified for accuracy
 Maintain and record daily inspections for the community
 Assist management team with other various tasks as required
Iqor, Accounts Payable Associate Charlotte, NC (June 2013-August 2015)
Primary Duties:
 Satisfied customer complaints by clarifying and researching information
 Maintained customer service database for AEP by thoroughly documenting conversations
 Assisted with processing and operational responsibilities within Accounts Payable
 Responsible for high volume/ paced data entry
Building Educated Leaders for Life, Teacher’s Assistant Charlotte, N.C. (August 2012-March 2014)
Primary Duties:
 Assisted lead teacher with coordinating instruction
 Monitored, modeled, and corrected students’ behavior to maintain a safe learning space
 Observed students' performance, and recorded relevant data to assess mastery
Sugar Creek Charter School, Teacher’s Assistant Charlotte, NC (May 2012- August 2014)
Primary Duties
 Offered remediation of academic concepts related to Algebra and Literacy to third and
fourth grade scholars based on North Carolina’s Essential Standards
 Planned collaboratively with the lead teacher to create lessons that were differentiated,
rigorous and engaging for students at various levels
 Led small group instruction for students who needed additional support
TECHNOLOGY
Microsoft Word, Excel, Access, Power Point, Live Meeting, Outlook, Nexsure, Benefit Point, WIP(Work In
Process), Agreement Database, Type 55+ WPM, IQNavigator