William Prophett is an experienced health information technology professional seeking a new position. He has over 6 years of experience in sales, customer service, training and support roles for healthcare software and telecommunications technologies. His resume lists skills in various electronic medical record and patient portal applications such as Epic, Connect Care and My Chart. He has held consulting roles implementing and optimizing EMR systems at several hospitals on the East Coast.

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William Prophett
(315) 418­1600
william.prophett@gmail.com
Technology, Intelligence, Leadership
Objective Accomplished health information technology advocate with over six years of responsible
experience in sales, customer service, elbow/customer support, and end­user training for
telecommunication technologies and healthcare software. Strong technical background
with proven success in building and managing customer relationships with major
corporate clients. I also entail excellent presentation and oral/written communication
skills.
Skills & Abilities Connect Care, Epic, Ambulatory, My Chart, Inpatient, Outpatient, CPOE, ClinDoc, ,Customer
Service, Trainer, EMR, Sales, Implementation, IT Support, Real Estate, MS/Windows,
Outlook, Lotus Notes, Adobe Acrobat, Analytical Software, Data Management, Internet
Applications, and Microsoft Office Suite. Many Other Skills*
Experience
Intelligence Community and AFCEA Member, Private Global Intelligence and Signals
Intelligence Services ­­ All Data Classified
Life Leadership Global
Independent Business Owner
Greenville Area Hospital Greenville, NC
Early 2016­1 Month
Similar Duties as Past
Chesapeake Ambulatory Practices (Ortho/Spine) Chesapeake, VA
August ­ November 2015
Similar Duties as Past
EPIC INPATIENT TEAM LEAD, 17​th​
LHVH/ LV CC Allentown, PA
June 2015­July 2015
Responsible for learning client specific workflows and engaging end users.
Acting member of a small body of Team Leads tasked to decide macro­project functions.

2. Played my part in team building exercises formulated to increase unit productivity
Engaged integral individuals and groups in order to expand what we know.
Brought a positive attitude, driving work ethic, and effective personality and expanded my
own knowledge for the better of the project.
EPIC Inpatient ADT/Access Support La Palma, CA
April 2015­May 2015
Responsible for successful integration of EPIC and advanced support.
Assist liaisons with all projects within hospital.
Experience developing and conducting training in adult education environment.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Receive and resolve issues received through help desk tickets. Coordinate system changes
with Epic Application Analysts to address configuration problems as required.
Serve as a primary point of contact on EPIC implementation and optimization/follow­up
for physician practices
Supported physicians, nurses, and receptionists, PAs and NPs in Orange County facilities.
EPIC INPATIENT TEAM LEAD, PPL CENTER Allentown, PA
June 2015­July 2015
Responsible for learning client specific workflows and engaging end users.
Acting member of a small body of Team Leads tasked to decide macro­project functions.
Played my part in team building exercises formulated to increase unit productivity
Engaged integral individuals and groups in order to expand what we know.
Brought a positive attitude, driving work ethic, and effective personality and expanded my
own knowledge for the better of the project.
EPIC Inpatient consultant, Burlington Hospital Burlington, MA
April 2015­May 2015
Responsible for successful integration of EPIC and advanced support.
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3. Assist liaisons with all projects within hospital.
Experienced developing and conducting training in adult education environment.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Receive and resolve issues received through help desk tickets. Coordinate system changes
with epic Application Analysts to address configuration problems as required.
Serve as a primary point of contact on EPIC implementation and optimization/follow­up
for physician practices
Supported physicians, nurses, PAs and NPs in Lahey facilities.
EPIC Inpatient consultant, Lahey Clinic Peabody, MA
March 2015­April 2015
Responsible for successful integration of EPIC and advanced ATE support.
Assist liaisons with all projects within hospital.
Experienced developing and conducting training in adult education environment.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Receive and resolve issues received through help desk tickets. Coordinate system changes
with EPIC Application Analysts to address configuration problems as required.
Serve as a primary point of contact on EPIC implementation and optimization/follow­up
for physician practices
Supported physicians, nurses, PAs and NPs in Lahey facilities.
Ambulatory Consultant, Cedar Crest Hospital (Lahey, MA) Allentown, PA
February 2015 – March 2015
Responsible for successful integration of Epic's Ambulatory and CPOE within given
facilities.
Assist liaisons with ambulatory site visits & other projects.
Assist in the development of system modules/training end­users.
Experienced developing and conducting training in adult education environment.
Supported the Divurgent team in technological competency assessments across LVHN.
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4. In addition transported human resources, maintained policy/procedure documentation.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Serve as a primary point of contact on Epic implementation and optimization/follow­up for
physician practices.
Epic Ambulatory Consultant, Muhlenberg Hospital (LVHN) Bethlehem, PA
February 2015 – March 2015
Responsible for successful integration of Epic's Ambulatory and CPOE within given
facilities.
Assist liaisons with ambulatory site visits & other projects.
Assist in the development of system modules/training end­users.
Experienced developing and conducting training in adult education environment.
Supported the Divurgent team in technological competency assessments across LVHN.
In addition transported human resources, maintained policy/procedure documentation.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Serve as a primary point of contact on Epic implementation and optimization/follow­up for
physician practices.
Environmental director, Sarasota health and rehab Sarasota, FL
August 2014 – January 2015
Responsible for successful integration of Environmental staff and procedures.
Train, schedule, monitor, discipline and promote staff.
Experienced developing and conducting training in adult education environment.
Ensured alignment of all environmental procedures and training activities with cultural
and clinical transformation objectives.
Receive and resolve issues received through reporting system. Coordinate system changes
with Administrative management to address staff development or performance problems
as required.
Serve as a primary point of contact for environmental duties for the facility.
Obtained first promotion to management within two months of employment.
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5.
EPIC Inpatient Consultant, St. Anthony community hospital Warwick, NY
June 2014
Responsible for successful integration of Connect Care and advanced support.
Assist liaisons with all projects within hospital.
Experienced developing and conducting training in adult education environment.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Receive and resolve issues received through help desk tickets. Coordinate system changes
with C.C. Application Analysts to address configuration problems as required.
Serve as a primary point of contact on Connect Care implementation and
optimization/follow­up for physician practices
Hospitalist, nurse and front desk support.
EPIC Inpatient consultant, Good Samaritan Hospital Suffern, NY
June 2014
Responsible for successful integration of Connect Care and advanced support.
Assist liaisons with all projects within hospital.
Experienced developing and conducting training in adult education environment.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Receive and resolve issues received through help desk tickets. Coordinate system changes
with C.C. Application Analysts to address configuration problems as required.
Serve as a primary point of contact on Connect Care implementation and
optimization/follow­up for physician practices
Supported physicians, nurses, PAs and NPs in the regions’ top heart surgery center
Epic Ambulatory Consultant, St. Joseph’s Hospital Syracuse, NY
June 2013 – May 2014
Responsible for successful integration of Epic's Ambulatory and CPOE within given
facilities.
Assist liaisons with ambulatory site visits & other projects.
Assist in the development of system modules/training end­users.
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6. Experienced developing and conducting training in adult education environment.
Supported the Enterprise team in technological competency assessments across LMHS.
In addition, trained additional trainers within the organization as needed, maintained
policy/procedure documentation, and coordinated training for new software releases and
updates.
Ensured alignment of all application training activities with cultural and clinical
transformation objectives.
Receive and resolve issues received through help desk tickets. Coordinate system changes
with Epic Application Analysts to address configuration problems as required.
Serve as a primary point of contact on Epic implementation and optimization/follow­up for
physician practices.
Realtor, Realty USA Manlius, NY
September 2012 – August 2014
Using advertisements to promote the sale of a property.
Working with appraisers and the client to determine a fair and competitive market price.
Working as an intermediary between the buyers and the sellers. It's very uncommon for
the two sides to communicate directly while working with a real estate agent.
Advising sellers on things they can do to make their home more appealing to buyers.
Generating lists of potential properties that compatible with a buyer's needs.
Retail Sales Manager, Verizon Camillus, NY
October 2010 – October 2012
Facilitate retail sales of cellular phones and wireless services to the general public while
demonstrating outstanding customer service.
Create additional sales opportunities through creative marketing campaigns and
community involvement.
Develop continuous and up­to­date knowledge of Verizon Cellular and wireless products
and services; demonstrate equipment capabilities.
Handle daily store operations such as opening/closing, inventory control, cash
management, and various office/administrative duties.
Develop and monitor action plans for the accomplishment of daily/month sales goals.
Responsible for programming all handheld devices on new and existing contracts.
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7. Managing, influencing, and supporting individual Retail Sales Representatives to achieve
goals through observation, feedback (both positive and negative), role playing, side by side
selling, and coaching along with formalized periodic performance reviews.
Junior Energy Auditor, Zero Draft Syracuse, NY
April 2008 – October 2010
Conduct home energy assessments in residential homes, entering attics, basements and
crawl spaces. Conduct combustion safety testing and infrared scanning to evaluate existing
conditions and recommend energy efficiency improvements.
Install instant savings measures such as compact fluorescent lamps and other energy
savings devices as defined by the Mass Save Home Energy Assessment Program.
Complete detailed and accurate data collection and measurements and enter the data in
the utility computer program.
Interact with homeowners and tenants, answering questions regarding energy efficiency
and recommend next steps.
Promote and encourage adoption of energy saving measures recommended in the home
energy assessment.
Education Buffini Peak Producer Graduate Manlius, NY
Trained, Tested, and Procured top professional standards and ethics measures as a small
team with a class of invited individuals.
Real Estate Licensure Dewitt,
NY
Professional Career Center
EMR Training Syracuse, NY
EPIC Credentialed in CPOE, ClinDoc, and Cadence Modules. Amb/Inp Experience
Lemoyne College (Summer 2010) Syracuse, NY
Business Administration
Onondaga community college (2008 ­ 2010) Syracuse, NY
Business/Criminal Justice
Liverpool high school (2004­2008) Liverpool, NY
High School Diploma
Graduated in the top 25% of the class in 2008.
Awards: Honors and AP credits in English, History, and music; The President’s Award
(twice); Pool’s Award (excellence in learning and role model); Mediator Certification; and
Student Musician’s Award.
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