1. Joanne Gerlock Devlin
25 Pioneer Rd, Shortsville, NY 14548
585-944-8327
Objective:
To obtain a position that allows me to utilize my excellent communication skills as well
as my extensive experience in customer service, logistics, training and order to cash.
WORK EXPERIENCE:
1/16 to 3/16 Elite Staffing for Reynolds Consumer Products, Canandaigua, NY
7/16 to Current Temporary position handling customer service and order management
for a variety of accounts to include grocery, non-foods and bakeware,
WalMart and Sam's. Order processing, expediting and returns. Work with
supply chain and logistics personnel to resolve issues and ensure on time
deliveries. Microsoft Office Suite, Walmart RetailLink and HOST, TX
Shuttle and Sharepoint.
5/12 to 4/14 Reynolds Consumer Products, Canandaigua, NY
National Accounts Order Manager
Order management and customer service for Reynolds national accounts and
EZ Foil teams to include "big box", warehouse clubs, grocery and non-foods
businesses. Skills include EDI order processing, expediting and returns. Worked
closely with entire logistics team-PIC, sales, warehouse and traffic. Systems
proficiency includes Walmart Retail Link and HOST systems, Microsoft Office
applications, SAP and TX Shuttle (WINSHUTTLE).
4/05 to 5/12 Reynolds Consumer Products, Canandaigua, NY
Consumer Pricing Administrator
Finance skills include SAP pricing administration, application and claims.
Worked with internal and external customers to resolve issues and ensure
accurate invoicing. Pricing power user/trainer/ instruction manual writer for
the Adesso pricing tool. Expertise in order to cash flow. Educational and
training skills include individual, classroom and virtual along with training
manual and presentation writing for new CARs, marketing and sales personnel.
Systems proficiency includes Microsoft Office applications to include Word,
Excel, Access as well as trade marketing and pricing tools Gelco and Adesso.
8/98 to 4/05 Reynolds Consumer Products, Canandaigua, NY
Customer Account Rep- EZ Foil
Customer service for EZ Foil business group. Instrumental in bringing
customer service from IL to NY. Implemented new processes and
procedures for order efficiencies and converted orders from old to new
computer systems. Project included working with IT, logistics,
warehouse, production planning and various management groups to
ensure smooth transition. Wrote and trained customer service and
management personnel to manage business group.

2. Joanne G. Devlin
25 Pioneer Rd, Shortsville, NY 14548
585-944-8327
WORK EXPERIENCE Cont’d:
1/94- 8/98 Alling and Cory, Rochester, NY
Senior Customer Service Representative
Customer service to include coverage of Syracuse, Utica, Albany and
Scranton customers. Order entry, gross margin percentage price quotes,
expediting, purchasing, sourcing and returns. Also billing, invoice and
credit issues. Knowledge of industrial and janitorial product lines. Also
returns coordinator backup to include crediting returns, adjustments of
inventory and mill returns for credit.
3/87-1/94 The Daily Messenger, Canandaigua, New York
Classified Advertising Manager, Supervisor, Salesperson
Responsible for overall performance of the department- budgeting,
supervision of employees, territories and cold call selling, generation and
completion of promotions to increase sales, new employee interviewing
and training. Implemented separate pull-out real estate section to
include promotion, marketing and graphic design. Sales and customer
service skills include telephone, inside, outside sales.
11/86-3/87 Linehan Hallmark, Marketplace-Eastview Mall, Rochester-Victor, NY
Office Staff/Assistant Manager/Supervisor/ Salesperson
Entered inventory data, finance/ accounting skills include ledger and
bookkeeping duties while working in the corporate office. Responsible for
store appearance, merchandising, marketing, sales and supervision of
employees
EDUCATION:
Nazareth College of Rochester, Rochester, NY
Bachelor of Arts in English, Writing and Secondary Education
Rochester Public Library, Public Relations Dept, Internship
Writing/ Creating Monthly newsletter
Finger Lakes Community College- Canandaigua, NY
Classes in Advertising, Photography, Microsoft- Word and Excel
REFERENCES: Available upon request.