1. ABHINAV KUMAR
Mobile:+918884037450
E-mail:erabhinavkumar2013@gmail.com
Bangalore – India
PROFESSIONAL PROFILE
 1.5+ yearsof IT experience workingas anEnterprise voice administratorin MicrosoftLYNC
server2010
 StartedworkingforMicrosoftLync as an EngineerTrainee inunifiedcommunicationsspace
supportingLyncserver2010 ina bankingproject
 Currentlyworkingas SeniorSystemExecutiveatCognizantTechnology Solutions
AWARDS AND RECOGNITION:
 Service Improvement Recognition (ForcompletingLyncCSIProject - Lync HealthCheck
Automation)
CAREER SUMMARY
 April 2015 – Till date
SeniorSystem Executive,CognizantTechnologySolutions,Bangalore
 Promotedto SeniorSystemExecutive andresponsible forhandlingL1and initial
troubleshootingonL2 tickets.
 RepresentedLyncinfrastructure changesinChange AdvisoryBoard(CAB) meetingwith
Customer.
 Experience introubleshooting AudiocodesMediant1000 device inourclients remote offices
by coordinatingwithourL2 engineer,Local ITteam& vendorAudiocodes.
 Experience inhandlingAudiocodesSurvivable BranchAppliances (SBA) andMediant1000
hardware module.
 Responsible fortargetingandmanagingusersto recordtheirvoice callsinAudiocodessmart
tap server.
 Experience withExchangeUnifiedMessaging tohandle voice mails.
 Supportingvoice infrastructurewithcomplete Lyncenterprise voice enabled.
 Assistcustomersinreactive incidents incoordinationwithourL2engineer onall Lync
modalitieslike enterprisevoice,Video,IMandpresence andconferencing .
 CoordinatedwithAudioCodesvendortoconfigure the SmartTap module forcall recording
purpose.

2.  Accountcreationand othersupportrelatedto Lync 2010 commonarea phoneswithpolycom
Lync enabledhardphones
 FamiliarwithSmartTAPconsole andSmartTAPservers
 Experience inSoftwareupgradationforGatewayspresentinourenvironment
 Coordinate withNetworkteamforport mirroringthe targetedusersforcall recording purpose
 Hands onExperience onLyncControl Panel andalsofamiliarwithNormalizationrule usedin
Lync infrastructure
 Have experienceinhandlingP2ticketsforGatewayissuesinourenvironmentinco-ordination
withIncidentManagementteam,DSS(Deskside supportteam) ,Vendor Audiocodes
 April 2014 – April 2015
EngineerTrainee,CognizantTechnologySolutions,Bangalore
 Provided L0supportfor MicrosoftLync 2010 users for an EuropeanBankingcustomer in
MicrosoftLync 2010 technology
 Responsible forhandlingServicerequestof Lyncusers
 CreatingdetailedMonthlyreportsfromLyncMonitoringServerforourLync infrastructure for
all the remote locationsof ourclient
OTHER DETAILS:
 Lync 2013 Certified: Core Solutionsof MicrosoftLyncServer2013 (70-336)
 Assisted ournewteammembersunderstandingourclientinfrastructure andsupportedthem
introubleshooting
EDUCATIONAL SUMMARY:
 Degree : BachelorOf Engineering(B.E)
 College:Shri ShankaracharyaCollege of EngineeringandTechnology, Bhilai.
 University:Chhattisgarh SwamiVivekanandaTechnical University.
 Batch: 2013
 Branch: Electrical andElectronicsEngineering
 Percentage :70.91%