1. San Diego, January9th
2015.
To whomit mayconcern,
Duringthe periodfromFebruary2014 to January2015, BettinaDorrekwasemployedatThe Westgate
Hotel,as guestservicesagent,developingher J1trainingmainly inthe FrontDesk(andPBX),but also
developingextratasksinotherdepartmentssuchassales,accounting,housekeeping,foodand
beverage andbanquets.
Bettinadisplayedenthusiasm,professionalism, dedicationandpositiveattitude. Duringthispastyear
she reportedtome andI could witnessherprofessional growthandstrengtheningof herknowledge in
customerservice,teamwork,problemsolvingandcommunicationskills.
Organizedandpro-active,Bettinawasalsoalwayspunctual andreliable.She wasable to handle very
well situationsof pressure suchasbusyshifts,guestcomplaintsandmulti-taskeffectively.She was
alwaysopentonewtasks andresponsibilitiesandoftenofferedvaluablesuggestions.She wasvery
committedtoexcellence incustomerservice andIreceivedregularlypraisefromguestsregardingher
outstandinglevel of service.
I recommendBettinaDorrekasan excellentadditiontoyourstaff.If youneedfurtherinformation,
please donothesitate tocontact me by phone oremail.
Sincerely,
BeatrizKrause
Front DeskManager
Phone 1 619 238 1818
bkrause@westgatehotel.com