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Customer Experience in Travel

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Customer Experience in Travel David Bulman January 22nd, 2014
Virgin as a driver of change
When customer experience really matters
First you need to really understand this
To do it well you need this
And very much this
Lest we forget these
But we can’t do it ourselves
Customer Experience in Banking
Are we a barrier to, or driver of change?
Which brings me back to this…

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Customer Experience in Travel