This document outlines the advantages of using Orchestra for clients and IBM. It describes the steps to implement Orchestra which include providing a demo, testing, signing agreements, and setting up user profiles. Key benefits listed are centralized communication, ticket tracking, automated customer communication, reporting, and having data available for audits. Usage statistics for India are provided showing 11 active customers, 22 total customers, around 300 tickets submitted, and over 90 registered users.

1. Orchestra Advantages for Client and for IBM

2. ©2015 IBM Corporation 2 March 20162
Provide the Demo to IBM Resiliency Team/ data Center team
 Do the testing
 Sign the DOU with Resiliency Team/ GTS team.
 Contact Orchestra Team for Production access.
 Collect the customer info and board them to the production tool.
 Setting up the operational profiles
 Collect email id’s of all the user roles and provide them access
Steps to implement

3. ©2015 IBM Corporation 2 March 20163
 Mode of communication to the DC gets centralized
 Communication moved from different sources to centralizing it to Orchestra Tool
 Eliminated problematic instructions
 Effective utilization of DC op’s team.
 Ticketing
 Ticket number for every task
 Ticket number is shared to customer for closure
 Call status to Customer
 Automated mail communication to customer
 Delightful experience for the customer
 Orchestra Reports
 Call registration reports
 Proactive measures are taken in the process
 Data for Audits
 All reports are available in the tool for Audit purpose
Live Advantages and experiences

4. ©2015 IBM Corporation 2 March 20164
Usage in India
 11active Customers and total of 22Customers Boarded on the tool
 Around 300Tickets submitted
 More than 90Registered Users
Request Type Count
Temporary Access 287
Proximity Operation 50
Delivery and Collection notification 1
Total 338