1. ServMonServMonServMonServMon Define.Measure.Control.Manage
Score Card of your IT Services!
Product Overview
• ServMon is a Enterprise Level IT Service
monitoring and Management tool that helps align
Business with IT
• Monitors and manages Business and Technology
Key Performance Indicators( KPIs) and Metrics
• Provides IT Services Operations and
Administration capabilities for Business
applications, Databases and Operating system
layers of IT Infrastructure.
• Provides Score Card for your IT Services
Product Features
Service Oriented Architecture
Take Services Outlook, define Services,
Service Components.
Define IT Services Metric Tree
Get an IT Services Score Card!
Business Applications Management
Configure any application, standard or
custom, though flexible plug-in – application
should expose the metrics data through any
of the following interfaces
o Web Services
o XML data
o Simple file data formats
o Managed Beans
o Database tables
Performance Management
Define Service, Process and Technology KPIs
and set Metrics.
Measure the Metrics – Minimum, Maximum
& Average - – from last 5 minutes to last 3
months
Define your own Metrics (User defined
Metrics)
Fault & Alarm Management
Set Thresholds for Metrics at seven Levels of
severity
View Open Alarms at the breach of
thresholds, define data collection frequency
to a second
View Alarms History for historical alarms –
from last 5 minutes to last 3 months
SMS, Email critical alarms to stake holders
