Avdhesh Shukla is seeking a position that allows him to learn new skills and utilize his abilities. He has over 2 years of experience working as a Process Associate for GENPACT INDIA, coordinating with clients on insurance renewal processes. His role includes presenting add-on packages, adhering to customer satisfaction, and creating reports. He has certifications in communication skills and IRDA direct marketing. Shukla has a Bachelor's degree from Delhi University and seeks to continue his professional growth.

1. AVDHESH SHUKLA
Email:- avdhesh.animate@gmail.com 
Mobile:- +91-9871972800
Location:- New Delhi
 Objective: “Seeking a Position where I could learn new things and utilize my skills and abilities in a
field that offer security and professional growth while being resourceful and innovative.”
SYNOPSIS
 Experienced individual possessing diverse skills in the areas of
Insurance & Service Industry.
 Presently working with GENPACT INDIA as a Process Associate.
Proficiency at grasping new concepts quickly, utilizing the
same in a productive manner within the stipulated time.
 Strong communication & presentation skills.
CAREER SUMMARY
GENPACT INDIA
GURGAON
March 2013 TO PRESENT (2.0Yrs)
Current Role:- Process Associate:–TATA AIG GENERAL INSURANCE RENEWAL PROCESS.
Period:- 24 Months
Work Details:-
 Coordination with client in order to fulfil their requirements and showcase the reports.
 CoordinationwithClientteamonproblemsandissuesraisedby customerstoreduce redundancyof suchproblems.
 Coordination with Retention Preservation Unit of Client for better customer service.
 Product pitching and convincing the existing customer of Tata-AIG Company.
 Effective presentation of add-on packages along with policy.
 Adherence to customer satisfaction by providing better solution.
 Making weekly reports on excel for fulfilment
 Making monthly dashboard on excel for fulfilment.
Trainings & Certifications
 Communication skills & personality development program in Genpact.
 Interpersonal skills development program in Genpact.
 IRDA certification for Direct Marketing.
SCHOLASTICS
Graduate Bachelor of Art
Delhi University- (2013)
12TH CBSE BOARD (2006-2007)
10TH CBSE BOARD (2003-2004)

2. Key Accomplishments
 ReceivedGenpact Bronze Award forperformance.
 ReceivedGenpact SpotAward for performance
 Meetingexpectationsonall KRAs.
Knowledge, Skills & Hobbies
 Knowledgeof MicrosoftWord,Excel, PowerpointandInternet
 Knowledgeof General insurance like (Auto,Health,Accidentetc.)
 Patience and Hardworkingnature
 Capable of learningnewthingseasily
 WatchingCricket,NetSurfing
PERSONAL DETAILS
Date of Birth: 21st
Jan 1987
CurrentAddress: K-195, Gautam Vihar,StreetNo-4,Delhi-110053
Language Known: Hindi,English
Date:-
Summary of Skills:-
Personality Traits: - Capable of working without supervision and can handle sustained work pressure. I believe in
being a perfectionist to the best of my abilities. Team work is my forte and I can both follow and lead.
(Avdhesh Shukla)