Masha Versiglia Quadros is seeking a challenging opportunity in supply chain and operations. She has a Masters in International Business from St. Josephs College of Commerce in Bangalore and has experience working in transaction processing at Accenture Services Pvt. Ltd. Her education also includes graduating with a BBM from St. Aloysius College in Mangalore and she has technical skills in Excel, PowerPoint, and Tally.
1. MASHA VERSIGLIA QUADROS
Mobile: +91 8095862780
E-mail mashaqdrs@gmail.com
CAREER OBJECTIVE:
Seeking a challenging opportunity in the field of supply chain and operations, in order to contribute to the growth
of the organization.
EDUCATION
Completed Masters in International Business from St. Josephs College of Commerce 2013-2015, Bangalore.
Undertaken 'Bullwhip Effect' as a research topic in the field of supply chain with a company called 'Herbal
Strategy'
Graduated in BBM from St. Aloysius College, Mangalore in the year 2012 with an aggregate of 65%
(Specialized in finance).
Passed grade 12 with 70% marks (CBSE) in 2009 from Indian High School Dubai.
Passed 10th
with 70% marks(CBSE) in 2007 from The Indian High School Dubai, U.A.E.
DIM (Diploma in Investment Management) from St. Aloysius College, Mangalore
Stock Market, Real Estate, Mutual funds, NRI Investment, Insurance, PersonalIncome Tax
Technical skills
Certification in Tally, Daceasy, Peachtree
Certification in Basic and Advanced Excel
Certification in PowerPoint
Knowledge of MS Project, MS Word, SPSS 13.0
Extensive usage of Internet for required information
Organizational Experience:
Accenture ServicesPvt. Ltd. (June 2015 till Date)
Transaction Processing Associate
Resolving client inquiries and escalating unusual transactions for resolution as appropriate through calls and
emails.
Acknowledgement and confirmation of transactions to ensure a smooth payment process for vendors.
Continuous follow up correspondence with the other internal departments for all unresolved issues associated
with the transactions.
Assist the clients in retrieving/refunding incorrect payments
Ensuring Quality and internal targets are met by reducing transaction defects and cycle time and delivering on
our promise to our clients within the unit and across the business.
Managing various tools and ensuring that all client inquiries are resolved
Training and coaching new joiners and helping them scale up in the process
Analyze and investigate potential risks and discrepancies for our vendors and our clients.
Documentation when researching, creating and updating customer information using computing systems.
Awarded for process improvement ideas and are as follows:
2. Achievements in Accenture:
o Star of Business Award
o Shining Star Award
Naukri.com, Bangalore– In Walk-in Sales& Marketing Department (2012 - August’12 to May’13
with
Involved in the Walk-in client meetings.
Business Development
Steering efforts for generating leads
Studying and recognizing customer needs
Developing strong relation with clients
Interfacing with Client issues and objection handling
Sea Lord Real Estate, Dubai– Receptionist cum secretary - 2008 - July’08 to August ’08
Role:
Attending incoming calls.
Educating the customers about the events in hand.
Filing
Data entry.
Handling outlook express
Operating photocopier & scanner
4.5Handling incoming and outgoing faxes.
Assisting the head volunteer
Stacking of invitations to VIPs.
2007 - Part time from 2/7/07 to 8/7/07)
Worked for New York Film Academy ’08 (NYFA) - Dubai as a promoter.
Worked for an event - Documentary Voices as a volunteer in knowledge village.
PERSONAL DETAILS
FULL NAME : MASHA VERSIGLIA QUADROS
PLACE OF BIRTH : DUBAI
DATE OF BIRTH 13.11.1991
SEX : FEMALE
MARTIAL STATUS : SINGLE
CURRENT ADDRESS : 30/3, P. THAMPTON, 4TH STREET, ASHOKNAGAR ROAD,
MARKHAM STREET, BANGALORE-25
LOCATION PREFERENCE : BANGALORE
LANGUAGE PROFICIENCY
Speak Read Write
ENGLISH -- EXCELLENT EXCELLENT EXCELLENT
ARABIC -- -- GOOD GOOD
HINDI -- V.GOOD V.GOOD V.GOOD
OTHER CHARACTERISTICS:
Enthusiastic, Focused & Self-motivated.
