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Healthcare Marketing
Ad Spend 101
A Webinar with Austin Heerwagen
Founder @ Koda Digital
Austin Heerwagen
Y O U R H O S T
A u s t i n i s t h e f o u n d e r a n d p r e s i d e n t o f Ko d a D i g i t a l - a d i g i t a l m a r ke t i n g
f i r m e xc l u s i v e l y f o r h e a l t h c a r e p r a c t i c e s . Ko d a b r i n g s w o r l d - c l a s s ,
c o m p r e h e n s i v e m a r ke t i n g to m e d i u m - l a r g e p r a c t i c e s i n o r d e r to i n c r e a s e
n e w p a t i e n t s .
A u s t i n i s a d a t a g e e k a t h e a r t a n d h o l d s a M a s te r o f S c i e n c e a n d B a c h e l o r
o f S c i e n c e f r o m S M U i n D a l l a s , TX .
T I T L E
T A K E B A C K C O N T R O L
G E T Y O U M O V I N G
Bring your practice and your solutions to
the patients that need it most.
Never stand still - if you do, you’re asking to
get hit.
Change happens - how can you de-risk
your patient acquisition to stand the trials
and tribulations of the digital age?
D I V E R S I F Y PA T I E N T 

S O U R C E S
9 0 % + R E F E R R A L
N O T I N C O N T R O L
Many practices get new patients solely from
referrals and word-of-mouth. What happens
when a doctor retires or gets acquired?
Having open slots in the schedule feels
bad, and feeling like you’re at the mercy of
everyone else feels even worse.
Digital marketing is an unavoidable necessity,
but it’s like drinking from a firehose.
W H E R E T O B E G I N ?
T O D AY T O M O R R O W
AGENDA
D O W N T O B U S I N E S S
How much should my healthcare practice spend each month on marketing?
W H A T I S A N O P T I M A L M A R K E T I N G S P E N D ?
How much should my practice spend to get a patient?
D E T E R M I N I N G A P R O F I T A B L E C O S T P E R PA T I E N T
How much should I budget each month for Google Ads?
P I C K I N G A G O O G L E A D S B U D G E T
How do I even know it’s working?
T R A C K I N G W H A T ’ S W O R K I N G
ANATOMY OF A GOOGLE PAGE
ANATOMY OF A GOOGLE PAGE
PAID ADVERTISING
MAP RESULTS
ORGANIC RESULTS
OPTIMAL MARKETING SPEND
S B A R E C O M M E N D A T I O N
Pr o d u c t s a n d s e r v i c e s d o n ’ t s e l l t h e m s e l v e s . B y i g n o r i n g m a r ke t i n g u n t i l i t ’ s to o l a te , m a n y
p r i v a te p r a c t i c e s r i s k h i t t i n g a b r i c k w a l l o r a p r a c t i c e - c l o s i n g e v e n t .
7- 8 %
SBA recommends
of gross revenue
OPTIMAL MARKETING SPEND
G A R T N E R R E C O M M E N D A T I O N
Pr o d u c t s a n d s e r v i c e s d o n ’ t s e l l t h e m s e l v e s . B y i g n o r i n g m a r ke t i n g u n t i l i t ’ s to o l a te , m a n y
p r i v a te p r a c t i c e s r i s k h i t t i n g a b r i c k w a l l o r a p r a c t i c e - c l o s i n g e v e n t .
OPTIMAL MARKETING SPEND
G A R T N E R R E C O M M E N D A T I O N
Pr o d u c t s a n d s e r v i c e s d o n ’ t s e l l t h e m s e l v e s . B y i g n o r i n g m a r ke t i n g u n t i l i t ’ s to o l a te , m a n y
p r i v a te p r a c t i c e s r i s k h i t t i n g a b r i c k w a l l o r a p r a c t i c e - c l o s i n g e v e n t .
How much should my
medical practice
spend on marketing?
7-9%of revenue
Paid advertising is the perfect kickstart to a complete digital marketing
strategy. Your Google - or Bing, Facebook, Instagram, etc - budget is much
more subjective than marketing spend.
PICKING A GOOGLE
ADS BUDGET
11
If you’re spending money for each click, you want to prioritize the
patients that bring you the most value.
C O V E R A G E O F M O S T P R O F I T A B L E
Paid advertising is all about long-term optimization. Make sure you have
enough data - you could be throwing the baby out with the bathwater!
S T A T I S T I C A L S I G N I F I C A N C E
Just because you CAN spend the money doesn’t mean you should.
B E W A R E O F B R O A D M A T C H
How much should my
practice allocate for
paid advertising?
$1,000/mo per location
SPEND LESS
THAN THE
VALUE AN
AVERAGE
PATIENT
BRINGS YOUB E A
U T Y
LOW YIELD PATIENT
$150
HIGH YIELD PATIENT
L E A R N M O R E
$150
$150
$150
$2,500
$150
$150+ +
$300 $3,10075% 25%* *
$1,000Patient value
How much can I
spend to acquire a
new patient?
20% of your
lifetime patient value
AVERAGE COST PER CONVERSION
W O R D S T R E A M S T U D Y
AVERAGE COST PER CONVERSION
Koda Digital Client Avg

April 2020 - September 2020
$29per conversion
12
34
MAXIMUM SPEND PER CLICK
10%
$200 * 10% = $20 per click
How much should my
practice pay per click
on Google Ads?
10% of expected
cost per patient
“Half the money I spend on
advertising is wasted; the
trouble is I don’t know
which half.”
J o h n W a n a m a k e r ( 1 8 3 8 - 1 9 2 2 )
TRACKING MARKETING PERFORMANCE
Stop spending money
on what’s not working.



Start investing in what
is!
T I T L E
T A K E B A C K C O N T R O L
G E T Y O U M O V I N G
Bring your practice and your solutions to
the patients that need it most.
Never stand still - if you do, you’re asking to
get hit.
Change happens - how can you de-risk
your patient acquisition to stand the trials
and tribulations of the digital age?
D I V E R S I F Y PA T I E N T 

S O U R C E S
PA T I E N T VA L U E 

$ 1 , 0 0 0
A C Q U I S I T I O N C O S T 

$ 2 0 0
M A X I M U M C L I C K C O S T 

$ 2 0 

T O M O R R O WE X A M P L E P R A C T I C E
T I T L E
25
A COMPLETE STRATEGY
FOR MARKET LEADERS
F O C U S O N Y O U R M O S T P R O F I T A B L E
A C T I V I T I E S
H A V E A PA R T N E R I N G R O W T H
L O O K A S G O O D A S Y O U A R E
GET IN TOUCH
WITH US
L O C A T I O N
505 Main Street , F loor 5

For t Wor th, TX 76102
V I S I T O U R W E B S I T E
koda digital.com
C O N T A C T U S
austin@koda digital.com
(972) 805-8876
A D S P E N D C A L C U L A T O R : k o d a d i g i t a l . c o m / t o o l s /a d - s p e n d - c a l c u l a t o r

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Koda Digital: Healthcare Marketing Ad Spend 101

  • 1. Healthcare Marketing Ad Spend 101 A Webinar with Austin Heerwagen Founder @ Koda Digital
  • 2. Austin Heerwagen Y O U R H O S T A u s t i n i s t h e f o u n d e r a n d p r e s i d e n t o f Ko d a D i g i t a l - a d i g i t a l m a r ke t i n g f i r m e xc l u s i v e l y f o r h e a l t h c a r e p r a c t i c e s . Ko d a b r i n g s w o r l d - c l a s s , c o m p r e h e n s i v e m a r ke t i n g to m e d i u m - l a r g e p r a c t i c e s i n o r d e r to i n c r e a s e n e w p a t i e n t s . A u s t i n i s a d a t a g e e k a t h e a r t a n d h o l d s a M a s te r o f S c i e n c e a n d B a c h e l o r o f S c i e n c e f r o m S M U i n D a l l a s , TX .
  • 3. T I T L E T A K E B A C K C O N T R O L G E T Y O U M O V I N G Bring your practice and your solutions to the patients that need it most. Never stand still - if you do, you’re asking to get hit. Change happens - how can you de-risk your patient acquisition to stand the trials and tribulations of the digital age? D I V E R S I F Y PA T I E N T 
 S O U R C E S 9 0 % + R E F E R R A L N O T I N C O N T R O L Many practices get new patients solely from referrals and word-of-mouth. What happens when a doctor retires or gets acquired? Having open slots in the schedule feels bad, and feeling like you’re at the mercy of everyone else feels even worse. Digital marketing is an unavoidable necessity, but it’s like drinking from a firehose. W H E R E T O B E G I N ? T O D AY T O M O R R O W
  • 4. AGENDA D O W N T O B U S I N E S S How much should my healthcare practice spend each month on marketing? W H A T I S A N O P T I M A L M A R K E T I N G S P E N D ? How much should my practice spend to get a patient? D E T E R M I N I N G A P R O F I T A B L E C O S T P E R PA T I E N T How much should I budget each month for Google Ads? P I C K I N G A G O O G L E A D S B U D G E T How do I even know it’s working? T R A C K I N G W H A T ’ S W O R K I N G
  • 5. ANATOMY OF A GOOGLE PAGE
  • 6. ANATOMY OF A GOOGLE PAGE PAID ADVERTISING MAP RESULTS ORGANIC RESULTS
  • 7. OPTIMAL MARKETING SPEND S B A R E C O M M E N D A T I O N Pr o d u c t s a n d s e r v i c e s d o n ’ t s e l l t h e m s e l v e s . B y i g n o r i n g m a r ke t i n g u n t i l i t ’ s to o l a te , m a n y p r i v a te p r a c t i c e s r i s k h i t t i n g a b r i c k w a l l o r a p r a c t i c e - c l o s i n g e v e n t . 7- 8 % SBA recommends of gross revenue
  • 8. OPTIMAL MARKETING SPEND G A R T N E R R E C O M M E N D A T I O N Pr o d u c t s a n d s e r v i c e s d o n ’ t s e l l t h e m s e l v e s . B y i g n o r i n g m a r ke t i n g u n t i l i t ’ s to o l a te , m a n y p r i v a te p r a c t i c e s r i s k h i t t i n g a b r i c k w a l l o r a p r a c t i c e - c l o s i n g e v e n t .
  • 9. OPTIMAL MARKETING SPEND G A R T N E R R E C O M M E N D A T I O N Pr o d u c t s a n d s e r v i c e s d o n ’ t s e l l t h e m s e l v e s . B y i g n o r i n g m a r ke t i n g u n t i l i t ’ s to o l a te , m a n y p r i v a te p r a c t i c e s r i s k h i t t i n g a b r i c k w a l l o r a p r a c t i c e - c l o s i n g e v e n t .
  • 10. How much should my medical practice spend on marketing? 7-9%of revenue
  • 11. Paid advertising is the perfect kickstart to a complete digital marketing strategy. Your Google - or Bing, Facebook, Instagram, etc - budget is much more subjective than marketing spend. PICKING A GOOGLE ADS BUDGET 11 If you’re spending money for each click, you want to prioritize the patients that bring you the most value. C O V E R A G E O F M O S T P R O F I T A B L E Paid advertising is all about long-term optimization. Make sure you have enough data - you could be throwing the baby out with the bathwater! S T A T I S T I C A L S I G N I F I C A N C E Just because you CAN spend the money doesn’t mean you should. B E W A R E O F B R O A D M A T C H
  • 12. How much should my practice allocate for paid advertising? $1,000/mo per location
  • 13. SPEND LESS THAN THE VALUE AN AVERAGE PATIENT BRINGS YOUB E A U T Y
  • 14. LOW YIELD PATIENT $150 HIGH YIELD PATIENT L E A R N M O R E $150 $150 $150 $2,500 $150 $150+ + $300 $3,10075% 25%* * $1,000Patient value
  • 15. How much can I spend to acquire a new patient? 20% of your lifetime patient value
  • 16. AVERAGE COST PER CONVERSION W O R D S T R E A M S T U D Y
  • 17. AVERAGE COST PER CONVERSION Koda Digital Client Avg
 April 2020 - September 2020 $29per conversion 12 34
  • 18. MAXIMUM SPEND PER CLICK 10% $200 * 10% = $20 per click
  • 19. How much should my practice pay per click on Google Ads? 10% of expected cost per patient
  • 20. “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” J o h n W a n a m a k e r ( 1 8 3 8 - 1 9 2 2 )
  • 22. Stop spending money on what’s not working.
 
 Start investing in what is!
  • 23. T I T L E T A K E B A C K C O N T R O L G E T Y O U M O V I N G Bring your practice and your solutions to the patients that need it most. Never stand still - if you do, you’re asking to get hit. Change happens - how can you de-risk your patient acquisition to stand the trials and tribulations of the digital age? D I V E R S I F Y PA T I E N T 
 S O U R C E S PA T I E N T VA L U E 
 $ 1 , 0 0 0 A C Q U I S I T I O N C O S T 
 $ 2 0 0 M A X I M U M C L I C K C O S T 
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 T O M O R R O WE X A M P L E P R A C T I C E
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  • 25. T I T L E 25 A COMPLETE STRATEGY FOR MARKET LEADERS F O C U S O N Y O U R M O S T P R O F I T A B L E A C T I V I T I E S H A V E A PA R T N E R I N G R O W T H L O O K A S G O O D A S Y O U A R E
  • 26. GET IN TOUCH WITH US L O C A T I O N 505 Main Street , F loor 5
 For t Wor th, TX 76102 V I S I T O U R W E B S I T E koda digital.com C O N T A C T U S austin@koda digital.com (972) 805-8876 A D S P E N D C A L C U L A T O R : k o d a d i g i t a l . c o m / t o o l s /a d - s p e n d - c a l c u l a t o r