Chatbots are becoming more and more popular within the call center industry. Here are some points you get to know how chatbots are making business interactions more human.

1. SHAPING CALL CENTER
CUSTOMER SERVICE
CHATBOTS

2. WHAT IS A CHATBOT?
"A chatbot is a computer program which
conducts a conversation via auditory or
textual methods.”
-Wikipedia

3. "Bots are the new apps"
&
"People-to-people
conversations, people-to-
digital assistants, people-to-
bots and even digital
assistants-to-bots. That’s the
world you’re going to get to
see in the years to come.
-Microsoft CEO,
Satya Nadella

4. According to Business
Insider report,
80% of businesses want
chatbots by 2020.
&
Chatbot deployment in
contact center will
result in $23 Billion
savings from annual US
salary

5. N O W L E T ' S E X P L O R E H O W C H A T B O T S A R E
R E S P O N S I B L E F O R B R I N G I N G E F F I C I E N T
C U S T O M E R S E R V I C E I N A C O N T A C T C E N T E R .

6. C A L L V O L U M E
C O N T R O L
Agents handling the high volume of
incoming calls results in a long waiting time
of customers & a large number of missed
calls.
Need not to worry, Chatbots are capable of
taking customer inquiries in return
reducing & controlling the call volume
hence, improving customer service.

7. C O S T S A V I N G
According to Gartner report, only one-third
of customer service interactions will require
human interaction by 2017.
So chatbot will reduce the need of agent
staffing & call center expenses will be
lowered substantially.

8. B E T T E R
A S S I S T A N C E
Because chatbots are taking care of
simpler customer queries, agents can focus
on delivering better customer service by
solving complex queries and giving more
time to customers resulting in more
customer satisfaction.

9. S A L E S
A C C E L E R A T O R
Implementing chatbots to various social
media sites will make customer relationship
stronger.
As a good communication can lead to
potential customer and more sale, so
integrating chatbot will be productive to
business.

10. Y O U R 2 4 X 7 E M P L O Y E E E N H A N C I N G
C U S T O M E R S E R V I C E I S A L L S E T U P
T O C H A N G E T H E F U T U R E O F
C O M M U N I C A T I O N B E T W E E N
C U S T O M E R S A N D C O M P A N I E S .
CHATBOT

11. ABOUT US
T H E R E A L P B X , P O W E R E D B Y
C L O U D S P A C E T E C H N O L O G I E S L L C ,
I S A G L O B A L P R O V I D E R O F
U N I F I E D C L O U D C O M M U N I C A T I O N
S E R V I C E S S U C H A S H O S T E D P B X ,
C L O U D P H O N E S Y S T E M , S I P
S E R V I C E S A N D T O L L - F R E E
N U M B E R S T O C O N S U M E R S A N D
B U S I N E S S E S .
F O R M O R E I N F O R M A T I O N , V I S I T :
W W W . T H E R E A L P B X . C O M O R C A L L
A T + 1 - 8 8 8 - 8 9 2 9 6 4 6

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