Slides from the talk given by Pedro Carvalho, founder and CEO of Atomize Software, at the Gartner Symposium/ITxpo in Barcelona, on the 10th of November 2015.

1. How IT Leaders Succeed in
Projects for Field Operations:
Focus on People

2. Field Operations are
executed faster than ever.
Also change a lot.
Challenge
Airplane turnaround
from
50
min
to under
30
min

3. MANAGEMENT FIELD WORKERS- VS -
This guy
usually
wins.
“I fight for
business
outcomes.
I need lots and
lots of data.”
“I fight for
operational
outcomes!
IT tools must
help me do
my job!”

4. Data that management needs,
on one side.
Giving your workforce the tools they need,
on the other side.
Fulcrum is the IT Department.
Leadership isn’t a position or a title. It’s
action and example.
Balance
Turn the fight into a balancing act

5. OK… How?
Framework = Technology + Way of Thinking

6. The five pillars
of software for
Field Operations
in this Digital Age
TechnologyReal-time
Automation (People+Things)
Mobile
Designed for Change
Integrable (ERP, IoT)

7. Image credit: Geoff Livingston
https://www.flickr.com/photos/geoliv/4746682559/
Way of Thinking
Engage your field workers in IT projects, and put them at the center.
Don’t design for them, design with them, and see innovation emerge.

8. Trucks Drivers and Reach Stackers
A Tale of (forced?) Collaboration
in a Container Terminal

9. Truck turnaround
from
40
min
to
9
min
1500+ truck drivers to date
Inland Container Terminal
More than 4x
increase of
revenue potential

10. • Put field workers at the center and engage them in IT
projects
• Use IT tools to foster collaboration
• Rapidly evolve IT systems for operations, to keep up
the pace of change
• People are a fundamental part of the Algorithmic
Economy
Key Takeaways

11. Listen and learn from everybody, not just customers

12. Stay in the office
Classroom training
User manuals
“ERP screen on tablet” trap
Assume you know
Big monolithic project (months)
Do
Get out there
Teach by showing
One-pager memory aids
Field User Experience
Listen and observe
Smaller iterations (days)
Don’t
Actionable Tips

13. Thank You!
www.atomizesoftware.com
Meet us at stand ET11
Emerging Technologies Pavilion