Intuit QuickBase VP and General Manager, Allison Mnookin, presented at the MassTLC #cloudsummit where she also debated the future of PaaS with other cloud leaders.

1. Allison Mnookin
Drivers of Cloud Adoption
The business users view
Vice President & General Manager
Intuit QuickBase

2. Account Professionals Division

3. 45M
users
$4B
in
revenue
64%
of revenue
from
connected
services
2011: A Connected Services Company

4. What is QuickBase?
4
A cloud-based workspace that empowers
employees to create their own business apps
Connecting people & data, automating routine tasks & workflows
One platform solves jobs across the enterprise.
Project Management, IT helpdesk, CRM, Field service, Healthcare delivery, etc.
Easily customized to
meet unique business
needs. No code required.
Right for each team
member… even over
time.
They’ve done it
3 million times
using QuickBase.
4000 teams
change their
QuickBase
application
1x/month.
100s of templates
available

5. Speed of Change Outpaces IT Resources

6. Now what?

7. Fueling Solutions
InnovationNeeds &
Pain
Belief I can find a way

8. =

9. Analysts Name a Growing Trend
“HEROs - Highly Empowered
and Resourceful Operatives”
Forrester
“Citizen Developer”Gartner

10. Forrester HERO Research
In 2009- 33% Take Actions on Their Own
20%13%
34%34%
Rogue Employees HERO Employees
Disenfranchised Locked-Down
Do I feel
empowered?
Do I act
resourcefully?
33%

11. Intuit Market Study
50% Take Actions on Their Own
Modeled after Forrester Research:
Intuit QuickBase survey of 903 information workers in firms over 100 employees.
Rogue Employees HERO Employees
Disenfranchised Locked-Down
Do I feel
empowered?
Do I act
resourcefully?
50%
17% 33%
32%18%

12. • 28% of all employees would consider moving jobs for a
more technologically free work environment.
• With Rogues, that percentage nearly doubles (50%).
72%
No
28%
Yes
Total
50%
No
50%
Yes
Rogue
Freedom to Develop
Influences Job Satisfaction
Base: 454 US Information workers at companies greater than 100 employees who use unauthorized applications at
vs.
Would you consider switching jobs in order to have
a more technologically free environment to work
in?

13. Custom App Development:
How Long Does DIY Take vs. IT?
0% 5% 10% 15% 20% 25% 30% 35% 40%
Less than 1 day
Less than 1 week
1-2 weeks
2-4 weeks
More than 1 month
More than 6 months
IT
DIY
DIY:
68% <
1wk
IT:
72% >
1mo
Base: 172 respondents who have customized an app and 307 respondents who had internal
How long did it take you to customize the software application or web
app?
If you had an internal development team build an application, how long
did it take to develop?

14. Heroism feels great!

15. For the CIO… IT Wins too
Affinity Health
15
We Build
“Our corporate QuickBase account
gives our user base a simple but
powerful way to meet many of their
needs for databases and basic
workflow... This is why our
employees have created over 7,000
applications. This is 7,000 times
that employees were able to meet
their own needs instead of
requesting software and services
from IT.”
- Will Wieder, CIO

16. Mobile for the Enterprise

17. Can I go Mobile?
17
53% of respondents said they would build their own mobile
app to help manage day-to-day tasks if they could easily build it.
0%
2%
4%
6%
8%
10%
12%
14%
16%
What functionality would the mobile app be used for?

18. Why Not Do-it-yourself Today?
18
10%
10%
11%
11%
12%
12%
31%
31%
36%
40%
Difficulty publishing app
Nowhere to host app
Difficulty customizing for device sizes
Other
I can't find anyone to do it for me
Difficulty customizing for device OSs
Too costly
Too time consuming
IT approval
Don't know how to write code
What would stop you from developing a mobile app for
work?

19. Or… mobile for the enterprise

20. Slide
inspired
by
Byron
Deeter
–
Bessemer
Venture
Partners
But
the
Cloud
can
bring
Complexity
Every
SaaS
company
provides
a
unique,
proprietary
way
to
access
its
data

21. I want my data
• And users tell us…
“I need to
leverage data
stored in my
other
systems”

22. Should I take this
order… or is their
bill past due?
BYO- Integration emerges…

23. Top requested feature: More Triggers
23

24. What are triggers?
24
What can you express with this simple statement?
Some event occurs Do something in any
other SaaS service

25. If This Then That
BYO- Integration emerges…
Others players emerge too…
32 pages!

26. Conclusion
26
Competitive need to move fast is growing
Cloud technologies enable employees to self-serve
… acting faster
Cloud ease is emerging into mobile and integration
Employees will act with or without IT

27. Go Create Some Heros!
Contact me at Allison@QuickBase.com