1. 1Ashley T. Preston
6211 Darwin Court Apt 1104 ¨ Raleigh, NC 27612 ¨ (336) 327-3461 ¨ atpreston32@gmail.com
Proven leader experienced in problem resolution, liaising between various groups and agencies,
managing projects, communication and time management. Excellent communicator. Educated clients,
guided new-hires, created and sustained client relationships, and developed training presentations.
AREAS OF EXPERTISE
 Time Management
 Problem Resolution
 SOP Development
 Communication
 Project Management
 Training/Instruction
 Deadline Management
 Training Material Creation
 Leadership
 Attention to Detail
 Client Relationship
LEADERSHIP EXPERIENCE
 Manage projects, administered and coordinated teams, liaised with regulatory agencies
 Liaison between specialized Oncology clients and laboratories; Streamlined communication
channels
 Perform operational functions for new-hires and current employees
 Resolve problems for laboratory departments, specimen handling, Genetic Counselors,
Pathologists, and Directors
 Liaison between LabCorp Genetic Counselors, local branches, internal operations departments,
acquired laboratories, physicians, and PSCs regarding laboratory results, collection
requirements, and laboratory specimens
TRAINING EXPERIENCE
 Educate clients on available testing, testing methods, test requirements, and pertinent
information
 Guide new-hires and current employees with comprehension and execution of the Genetic
Services Department’s duties and tasks
 Develop new-hire presentations and delivered presentations to groups of various sizes
 Develop and update Standard Operating Procedures for laboratory practices
CLIENT RELATIONSHIP EXPERIENCE
 Provide complete, timely, and accurate solutions to clients within established guidelines
 Research, manage, and resolve client grievances
 Create and sustain relationships with eight high profile specialty laboratory accounts
 Provide pertinent information to clients regarding products, services, and account management
WORK HISTORY
LABCORP, Research Triangle Park, NC, Senior Client Support Technologist 2007-Present
LABCORP, Burlington, NC, Laboratory Technologist 2000-2007
ELECTRONIC DATA SYSTEMS / ONSTAR, Troy, MI, Customer Service Representative 2001-2002
NORTH CAROLINA A&T UNIVERSITY, Greensboro, NC, Teaching Assistant 1998-2000
EDUCATION

2. CLIENT NAME – Page 2
Bachelor of Science, Biology, North Carolina A&T University, Greensboro, NC
Certificate, Biotechnology, North Carolina A&T University, Greensboro, NC