1. HIEP T. DUONG
5317 Arbor Ct, Independence, Ohio, 44131 ◊ 216-527-7486 ◊ H.T.DUONG@vikes.csuohio.edu
WORK EXPERIENCES
Parker Hannifin Corporation, Cleveland, Ohio May 2015 – August 2015
Chemical Engineering Intern, R&D, Engineered Materials Group (EMG)
 Experienced in polymer/elastomer making process: formulation, mixing, extrusion, curing and testing using company engineering
standards
 Performed mixing and curing processes in laboratory for new elastomer products
 Established test plans, performed direct testing using appropriate in-house laboratory equipment
 Successfully Collected and Analyzed characterization data using Minitab DoE (Design of Experiments)
 Performed Optimization Analysis to maximize outputs simultaneously using DoE in Minitab: Factorial and Response Surface, Taguchi
(Single) and Taguchi (Mixed Level) designs
 Presented technical data and progress reports to supervisor and department’s Vice President
 Participating, generating and implementing ideas for the development of bladder sensors
 Dedicated to problem solving and problem resolution
 Worked independently within a fixed schedule with minimal supervision
 Literature research in polymers/rubbers: biodegradable elastomers, PPS, PBT, PET, and phenolic resins in automotive, aerospace, and
oil and gas applications
Cross Thread Solutions LLC, Cleveland, Ohio 2015 – Present
Translating and Interpreting
 Interact with clients using flexible, deliverables-based engagement models for onsite
 Interpret English-Vietnamese to clients who need help in testing and doctor’s appointments
Cleveland State University, Cleveland, Ohio May 2013 – Present
Math Learning Center, STEM Peer Teacher/Learning Assistant
 Attended regularly to classes with students
 Successfully Managed and Assisted students in recitation sessions as peer teacher
 Assist students with Pre-Calculus, Calculus, and Business Math
Ha Duong Inc., Parma Heights, Ohio December 2010 – May 2013
Assistant Manager
 Recruited, Hired, and Trained new employees to meet standard expectations
 Managed clienteles’ logging and appointment schedule, assisted customers with appropriate manners
 Responsible for both internal and external customer needs (customer service)
Southwest General Hospital, Middleburg Heights, Ohio August 2010 – December 2010
Radiology Intern
 Successfully Trained and rotated as an X-ray student within Inpatient, Outpatient, Emergency departments
 Successfully transported over 500 patients with great care
 Gained tremendous patient care experience by interacting with patients on a daily basis
 Experienced in Computed Tomography (CT) Scan and Fluoroscopy C-Arm
University Hospital, Cleveland, Ohio July 2010 – August 2010
Radiology Intern
 Experienced in Magnetic Resonance Imaging (MRI)
 Performed X-rays on pediatric patients
Kaiser Permanente, Parma, Ohio May 2009 – August 2009
Radiology Intern
 Trained and Supervised to verify patients’ personal records of performed X-rays
 Successfully transported over 300 patients with great care
 Conducted hands-on clinical experience performing radiographic imaging on patients
PERSONAL SKILLS
 Testing Methods: Torque-Tension Testing, Statistical Testing using Minitab and Excel
 Machining Methods: Rheometer MDR Alpha 2000, Tensometer Alpha 2000, Die-cut Machine, Haake Rheomix OS
 Functional Programs: Minitab, Aspen
 MS Office Applications: Microsoft Word, Excel, and Power Point
 Establish rapport with all types of individuals easily (different ages, religious affiliations, cultural backgrounds, level of intelligence)
 Adaptable: transition easily between small and large tasks, working individually and in a team
 Personable, well-travelled individual who enjoys working with customers and colleagues from all countries and cultures
 Maintain appropriate personal conduct and appearance
 Excellent communication and interpersonal skills
 Vast Experience in customer service and small business management
 Ability to Learn quickly and actively seek feedbacks for self-improvement
 Ability to Analyze and Solve problem effectively and efficiently
 Languages: fluent in Vietnamese and English
EDUCATION
Cleveland State University, Fenn College of Engineering, Cleveland, Ohio
Bachelor of Science in Chemical Engineering GPA: 3.25 Graduate May 2016
 Dean’s List of Honors
Cuyahoga Community College, Parma Heights, Ohio
Associate Degree in Applied Science of Radiology Graduated December 2010
CERTIFICATION: Radiologic Technologist (RT) December 2010
ACTIVITIES
 American Institute of Chemical Engineers (AIChE): Member
 Student Support Services (TriO): Member
 Cleveland Vietnamese Soccer League: Member – defender position
 U.S. Citizenship