1. Amber R. Cocks
3417 Dunlin Shore Ct. Norcross, GA 30092, 404-542-8484, acocks8@gmail.com
Objective To develop professionally through applying my extensive process
improvement knowledge and experience paired with my leadership
skills.
Professional
Experience
Process Improvement Team Lead
September 2013 - Current Children’s Healthcare of Atlanta, Atlanta, GA
 Lead Process Improvement Team to contribute to the execution
of Children’s Quality and Service Vision
 Participate in Quality Leadership Team meetings by clearly
communicating my team’s current priorities and barriers
 Partner with clinical leaders on strategies to provide safe,
effective, efficient, timely, and patient centered care
 Develop and mentor team of Process Improvement Specialists,
Clinical Data Specialists and Quality Project Coordinator
 Lead project to reduce Healthcare Acquired Conditions (HAC)
through facilitation of group focused on the four priority HACs
 Provide facilitation, data support, and analysis for Pressure
Ulcer Prevention
 Train employees on High Reliability and participate in workgroup
to sustain and strive to become a Highly Reliable Organization
 Coordinate and provide training on process improvement
including Lean concepts, Facilitation, A3, and coaching for
improvement
Process Improvement Specialist
October 2004 - September Children’s Healthcare of Atlanta, Atlanta, GA
Leadership Experience
 Coach and mentor new Staff on Process Improvement
methodology
 Developed National Database of Nursing Quality Indicators
(NDNQI) Data Collection Tools and
Facilitation Experience
Facilitate Performance Improvement Teams using appropriate tools and
techniques including Six Sigma, Lean Methodology, Process Mapping, and
Brainstorming Techniques
 System Level Teams including Concussion Program, Pressure Ulcer
Reduction, and NDNQI Data collection and submission
 Unit Level Rapid Process Improvement Projects including Surgery
Insurance Verification and Authorization, Case, Cardiac Discharge
Planning, and Aflac Clinic Case Management
Conduct Failure Mode and Effects Analysis (FMEA) on new and high risk
processes or equipment to identify potential failure points
 Barcoding Medication Administration
Provided Education and coaching on A3 focused on Med Zone Campaign
 Cardiac Intensive Care Unit, Neonatal Intensive Care Unit, Pediatric
Intensive Care Unit, and General Care
Education Experience
 Taught Lean Overview and Live Simulation, Facilitating
Improvement, and Lean Management courses - over 1000
employees educated

2. Amber R. Cocks
3417 Dunlin Shore Ct. Norcross, GA 30092, 404-542-8484, ambercocks@comcast.net
Support Experience
 Aid in determining performance metrics including data source, data
extraction, and statistical analysis to gauge improvement
 Develop and maintain scorecards to monitor improvement
 Support Radiology and Ambulatory service lines in Service Excellence by
providing training, data analysis, and support to meet Service Excellence
goals
Quality Scientist
September 2000 - October 2004 Osmetech Inc., Roswell, GA
 Wrote Customer Requirements Document (CRD)
 Wrote and Implemented Installation/Operation Qualification Protocol
 Conduct final quality control testing and inspection
 Documentation of process validation and standard operating procedures
 Train new associates
Training Management Essentials Program
Children’s Healthcare of Atlanta, Graduated November 2014
Increasing Personal Effectiveness
Children's Healthcare of Atlanta, August 2013
Error Prevention and Leadership Methods Training
Ohio Children's Hospitals Solutions for Patient Safety, March, 2013
Targeted Selection
Children's Healthcare of Atlanta, March 2010
Motivating Others
Children's Healthcare of Atlanta, September 2007
JMP®
Overview for the Six Sigma Professional, April 2007
Performance Excellence
Six Sigma Black Belt Training, April 2007
Facilitator Training
Facilitator Training with Jones Lang LaSalle, November 2005
Motorola University
Six Sigma Green Belt Training, September 2005
Presentations and
Awards
2012 PHA Quality & Patient Safety Award
 Preventing Ulcers on Pressure Points: Planning, Progress,
Performance
2010 National Initiative for Children’s Healthcare Quality Annual
Forum Presentation
 Back to Basics: Handoffs at the Bedside

3. Amber R. Cocks
3417 Dunlin Shore Ct. Norcross, GA 30092, 404-542-8484, ambercocks@comcast.net
2010 CHCA Race for Results Top Ten Finalist
 Sustained Blood Stream Infection Improvement
2009 National Initiative for Children’s Healthcare Quality Annual
Forum Presentation
 Reducing Codes – A Three Fold Approach to Patient
2008 Institute for Healthcare Improvement National Forum on
Quality Improvement in Healthcare Poster Presentations
 Improving IV Access in Deteriorating Patients
 Improving Bed Turnover Response Time
 Implementation of BSI Huddles in the NICU
2008 National Initiative for Children’s Healthcare Quality Annual
Forum Presentation
 New Approach to Standardization of Patient Hand-offs
2007 Health Systems Research Seed Grant Award
Collaboration with GA Tech - Co-Investigator
 A Simulation Study to Evaluate the Efficacy and Efficiency of
Competing Approaches to Reducing Nosocomial Infection Rates
2007 Institute for Healthcare Improvement National Forum on
Quality Improvement in Healthcare Poster Presentations
 Improve Patient Safety by Standardizing Transfer of Care
 Is There Life after Blood Stream Infection Bundles?
 Reducing Lab TAT in the Pediatric ED
2007 Children’s Healthcare of Atlanta Working Mother of the Year
2007 Protecting 5 Million Lives From Harm Institute for Healthcare
Improvement Mentor Hospital
 Preventing Central Line Infections
2005 Partnership for Health and Accountability Quality and Patient
Safety Award 2
nd
Place
 Reducing Catheter-associated Blood Stream Infections in the
Pediatric Care Unit: A Collaborative Approach
Education
Mercer University, Atlanta GA
Master of Science in Healthcare Management, May 2004
 Graduated Magna Cum Laude
 Member Phi Kappa Phi Honor Society
Indiana University of Pennsylvania, Indiana, PA
Bachelor of Science in Biology, May 2000
 Minor Chemistry
 Graduated Cum Laude