A F.O. Manager should be... a skilled planner who channnelizes thevarious resources such as money,time workmethods, materials, energy and equipmentto suit the objective of the property. Maintain cordial relationship between thefront office and other hotel division anddepartments by encouraging communicationbetween all areas of responsibility.
Duties and Responsibilities*Evaluate and decide the need of personnel in thedepartment.*Participate in the selection of front officepersonnel.*Train and update staff.*Schedule the staff duties.*Supervise and help workloads during shifts.*Evaluate the job performance of each front officeemployee.*Maintain working relationships and communicatewith all departments.*Maintain master key control.*Check room status.*Resolve guest problems quickly, efficiently, andcourteously.
Continue…*Update and monitor group information and requirements*Review credit limit report .*Enforce all cash handling, others modes of payment andcredit policies
Basic function :- Specializes in assisting the guest –regardless of whether inquiries concernin – hotel or off – premises attractions,facilities, services or activities. Must provide concise and accuratedirections; make reservation for flight,theater or special event, obtain ticket,organize special functions such as VIPcocktail receptions and arrangeforsecretarial services,if needed.
Duties and responsibilities*Develop a strong knowledge of the hotel facilitiesand services and of the surrounding communities.*Provide guest with directions / information toattractions or facilities in or outsides the property.*Make guest reservation for air or other forms oftransportation when requested; obtain necessaryitinerary and tickets.*Make guest reservations for the theater and otherforms of entertainment when requested, obtainnecessary tickets and provides direction to facilities.*Organize special functions as directed bymanagement.*Arrange secretarial and other office service.
Continue…*Coordinate guest requests for special services or equipmentwith the appropriate department.*Check with roomed guests periodically to ascertain if they haveany special needs*Handle guest complaint.
Les Clefs d’OrHotel concierge staffhave their ownprofessionalassociation, calledLes Clefs dOr ("TheGolden Keys"). It wasformed in France inOctober 1929. It nowreaches over 3000members in over 40countries.
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