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With recent enhancements, sellers can now access the Ariba Network and any solutions they use with Ariba’s Unified Seller Experience, so getting them registered easily is more important than ever.
In this session, you will hear about how customers are leveraging Ariba’s seller registration options and improving their own registration processes. This session also includes a group activity to get you thinking about what you could be doing to better leverage Ariba’s solutions in your seller registration process.
Solution Workshop: Getting the MostOut of Seller RegistrationApril Miller, Sr. Consultant, BPC, AribaSharon Horton, Sr. Consultant, BPC, AribaStephen Hammers, Director, Contracting Solutions, AmerinetMichael Hovis, Project Manager, PMO, Amerinet© 2013 Ariba, Inc. All rights reserved.
#AribaLIVEAgenda• Welcome• Customer Story: Amerinet• Seller Registration Options• Advanced On-boarding Process• Closing Remarks and Takeaways© 2013 Ariba, Inc. All rights reserved.2
#AribaLIVEWelcomeSteve HammersDirector, Contracting SolutionsOffice Solutions & Information TechnologyAmerinet, Inc.Michael HovisManagerProject Management Office, ITAmerinet, Inc.© 2013 Ariba, Inc. All rights reserved.3
#AribaLIVECustomer Story - Amerinet• Who are we?National Healthcare Solutions Organization– (a.k.a. GPO)• Why a new system?Pre-Ariba sourcing and contract management processes© 2013 Ariba, Inc. All rights reserved.4
#AribaLIVECustomer Story - Amerinet• Why Ariba?Upstream customer (Sourcing and Contracting)Standardization of workflow pertaining to RFP andContracting Processes– Reduced number of contract templates– Weighting and scoring functionalitySystem Transparency and Process DefensibilityAudit Trail / History Tracking© 2013 Ariba, Inc. All rights reserved.5
#AribaLIVECustomer Story – Amerinet (cont’d)• Why the Network?Direction Ariba has moved (all suppliers in theNetwork)– Nearing 1 million in Network Organizations– Nearing 5 million Individual UsersSPQ– Screening mechanism© 2013 Ariba, Inc. All rights reserved.6
#AribaLIVECustomer Story – Amerinet (cont’d)• How did we implement Supplier Management?BTW – did we mention that 12S1 significantlychanged supplier registration processes as we weretaking it liveWork with BPC to establish “best practice”Initial supplier load from legacy system– Over 50% of our suppliers were already in Ariba NetworkSupplier Communications– Mass email blast (two initially) to encourage registration– Related issues© 2013 Ariba, Inc. All rights reserved.7
#AribaLIVECustomer Story – Amerinet (cont’d)• How did we leverage BPC?Engaged immediately after deploymentScheduled weekly sessions, as requiredResource for strategic guidance on process andfunctionality questions / issuesTotal investment (for Supplier Registration):~3 – 4 hours of BPC time© 2013 Ariba, Inc. All rights reserved.8
#AribaLIVECustomer Story – Amerinet (cont’d)• How do we use Ariba’s registration process today?Two distinct access paths– Current existing supplier option» Email requesting existing AN ID information– New supplier option» Email with Amerinet registration link– Approval process flow» New supplier organization (Administrator approval)» Updates of Network profile (Auto Sync – Auto Approve)© 2013 Ariba, Inc. All rights reserved.9
#AribaLIVECustomer Story – Amerinet (cont’d)• Ongoing Supplier Education and AdoptionPublic Site– “Become an Amerinet Supplier” / “Ariba Registration” sections– Published Bid Calendar processesMember conference (May 2013)– Registration kiosk– Supplier PresentationQuarterly reminders (WIP) for those legacy notyet registered© 2013 Ariba, Inc. All rights reserved.10
#AribaLIVECustomer Story – Amerinet (cont’d)• Current statusKey Metrics• Lessons learned / Points to rememberBTW – 12S1 changed registration process as wewere taking it liveSupplier experience has been well receivedLeverage Ariba Support (don’t become supplierhelp desk)© 2013 Ariba, Inc. All rights reserved.11
#AribaLIVECustomer Story – Amerinet (cont’d)• Lessons learned / Points to remember (cont’d)Importance of supplier communications– Both through the system and outside– Email blasts– Public web siteDon’t underestimate time it takes to map uniquebusiness processes within the software– EVERYBODY is “NOT typical Ariba functionality”– BPC was invaluable for assistance with this© 2013 Ariba, Inc. All rights reserved.12
#AribaLIVEQ&A - Amerinet• Questions for the Amerinet Team?© 2013 Ariba, Inc. All rights reserved.13
#AribaLIVESeller Registration Options1. Buyer Profile RegistrationBuyers have business opportunities, supplier research, or supplier development opportunities forSellers. Sellers can link directly to a Buyer Profile page on Ariba Discovery and see the differentopportunities which they can directly respond to.2. Cloud-Only RegistrationSellers walk up to the Ariba cloud and register as a cloud supplier independent of any buyer. Theycan respond to posts and get discovered by any buyer by virtue of being on the cloud.3. Directed Passive RegistrationBuyers are tired of being cold called and spammed by sellers/salespeople soliciting them to make arelationship. Therefore they want to allow unknown suppliers to register with their company.4. Directed Full RegistrationBuyers want the seller to fill out the details of the seller’s profile as part of a registration process.The Buyer wants the new seller account created on the Buyer realm and pushed through approval.5. Seller Exists on the Buyer RealmBuyers have already created seller on their realm, or the seller self-registered prior to the 12s1release. However, the seller account is listed as Private and not yet linked to the Ariba Cloud.14 © 2013 Ariba, Inc. All rights reserved.
#AribaLIVESeller Registration OptionsBuyerProfileCloud-OnlyDirectedPassiveDirectedFullEvent Invite/ GeneratePasswordCustom URLBranded with Buyer InformationBuyer Profile Must be ConfiguredFREE Cloud Registration for SellersCreates Seller Account on the CloudCreates Seller in the Buyer RealmNotification Sent to Buyer onRegistrationBuyer Supplier Profile QuestionnaireBuyer Approves Seller© 2013 Ariba, Inc. All rights reserved.15
#AribaLIVESeller Registration OptionsBuyerProfileCloud-OnlyDirectedPassiveDirectedFullEvent Invite/ GeneratePasswordCustom URL Branded with Buyer Information Buyer Profile Must be Configured FREE Cloud Registration for Sellers Creates Seller Account on the Cloud* Creates Seller in the Buyer Realm Notification Sent to Buyer onRegistrationBuyer Supplier Profile Questionnaire Buyer Approves Seller © 2013 Ariba, Inc. All rights reserved.16
#AribaLIVEAdvanced On-Boarding Process• What steps are involved in supplier on-boarding?RegistrationInformation CollectionReview / Approval• Does the on-boarding process vary for differentsuppliers? Based on what?CommodityRelationship© 2013 Ariba, Inc. All rights reserved.17
#AribaLIVEAdvanced On-Boarding Process• Internal and conditional questions in the SPQcan drive:Multi-stage information collection and sharingProcess variations for supplier segments• SIM / SIPM CustomersCustomized approval process with conditionsCustomize supplier workspace template on-boarding tasks© 2013 Ariba, Inc. All rights reserved.18
#AribaLIVEClosing Remarks• Define your seller registration needs• Identify the appropriate seller registrationmethod(s) to meet your needs• Determine if seller segmentation plays a role inregistration process• Customize the SPQ / Supplier Workspace• Implement / Communicate to Sellers© 2013 Ariba, Inc. All rights reserved.19
Questions?© 2013 Ariba, Inc. All rights reserved.20
#AribaLIVEPlease Complete Session SurveyGo to Surveys© 2013 Ariba, Inc. All rights reserved.21Select SessionClickChoose oneRate SessionThank you for joining us