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Pre Sales & Service Support on Technology Related Products By Autsol Automation Solutions Private Limited, Bengaluru

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Started to create milestones, we, Autsol Automation Solutions Private Limited marked our presence in the year 2008 and operate in the Service Provider of various Automation & Consultancy Services, Electronic Repairs, started business focused on Industrial Services onto Pre-Sales, Consulting since 7 years. Our quality services products have been always appreciated by our clients. Our spontaneous attitude and confident approach in offering an excellent range of Pre-Sales, Consulting (on Manufacturing Automation), Service support - both onsite & offsite, outsourced Service Partners services, Maintenance contracts for high-end machines, Embedded Engineering, Training & Repair activities has deepened our roots in the market. We, Autsol Automation Solutions Private Limited breathe with the aim of fully satisfying our clients with our high-quality products services. We are a unit of highly experienced professionals, all of them contributing at the best of their potentials to offer the highest degree of efficiency and client satisfaction.

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Pre Sales & Service Support on Technology Related Products By Autsol Automation Solutions Private Limited, Bengaluru

  1. 1. AUTSOL AUTSOL Automation Solutions Pvt. Ltd.
  2. 2. AUTSOL Company Background • Founded in the year 1997 as a Proprietor firm • A company that values service as part or the full product for which the customer is willing to see value and pay for it • Earliest starter with Siemens as Service extended arm for Automation Division • Total All India Engineering strength of 24 engineers with a Operations Head & 3 back office staff • Year 2008 company moved to Private Limited operations • Exclusive to Siemens and subsidiaries • Group companies into SI, Manufacturing, Sales & Turn over of close to 40 Million INR
  3. 3. AUTSOL Location 1) Bangalore 2) Belgaum 3) Chennai 4) Coimbatore 5) Trichy 6) Mumbai 7) New Delhi 8) Pune 9) Aurangabad 10) Indore 11) Rajkot 8 5 4 1 3 2 9 6 10 11 7 AUTSOL
  4. 4. AUTSOL Achievements • Major AMC’s in the Western & Southern Region due to concerted sales & customer interaction effort of our personnel • Extended operations beyond Bangalore to Southern & Western Region • Awarded “Best Service Support” & many “Best Engineer’s” for service year on year • Very successful End User Contract support & appreciation at major industries like FIAT, SUZUKI Corporation • Appreciated by Customer & Siemens for developing new & untapped industrial tier II cities like Belgaum, Aurangabad, Indore, Trichy…etc • First to experiment successfully & implement ITI based personnel for Service & maintenance support
  5. 5. AUTSOL Achievements / Endeavors • Corporate tie-up with PC Training Institute Ltd for distance learning (IGNOU, SMU, KSOU, MDU, ANNA) to enable employees to pursue education (to be completed shortly) • Tie-up with major Machine manufacturer’s for training manpower on fundamentals of Automation & Applications • Tie-up with experienced & professional Soft Skill trainers involved in Corporate & Universities Training • In the process of ISO 9001 – 2008 Certification
  6. 6. AUTSOL Training - Manpower • Soft Skills including • Inter personnel communication skills • Etiquettes & Mannerisms • Behavioral traits like Attitude, Time Management & Motivation • Written language & importance of documentation • Team Spirit • Automation basics & Applications training on machine. • Higher studies to pursue Diploma, Degree, Masters, Management program through distance education.
  7. 7. AUTSOL Facilities – Office
  8. 8. AUTSOL Promoter • • Started his career as a trainee (Contract) in Hindustan Aeronautics Ltd, Aerospace Division – Plant Engineering Department involved in laying out Specifications for procurement & installation of SPM’s for production of GSLV/PSLV/Pruthvi Satellites. Joined Siemens India Ltd – Automation Division involved in Projects on Factory & Process Automation. Was given independent portfolio to evolve and implement, Hotline - Online support activity for tech support of Asia Pacific region. • Has over 18 years of exposure in Project Management, Global support, implementation, testing and training, Implementation of factory-wide controls, Hardware - software integration, Plant-to-enterprise integration, Motion, servo / position control algorithms. • Completed Bachelors degree in Electronics Instrumentation from R V College of Engineering, Bangalore in 1992. Venkatesh A.
  9. 9. AUTSOL Facilities - Manpower • Regions - Infrastructural • Mumbai – 2 nos., residence cum office geographically located to cater to various region • Coimbatore, Trichy, Aurangabad, Indore – residence cum office • Tools • All engineers equipped with Laptop’s, S/W’s, PCMCIA / Flash cards, Wireless Internet facility, Multi-meters, cables, tool kits…etc • Administrative • All engineers provided with Hospitalization, Health, Accidental benefit for a limit of One Lakh • In the process of Provident Fund & ESI registration • Full fledged Administrative setup to cater to Pan India operations
  10. 10. AUTSOL Services Monitoring - Administration Service quality is directly proportional to employee satisfaction. •Pay attention to quality and training of manpower recruited •Have clear benchmarks on service quality and communicate to employees •Take remedial steps to improve employee / customer satisfaction and prevent repeats of employee dissatisfaction •Have a data base on customer complaints that is periodically analyzed and policies adjusted
  11. 11. AUTSOL Managing Service quality – GAP Analysis • Gap between our perceptions and customer expectations • Gap between our perceptions and service quality specifications • Gap between service quality specifications and service delivery • Gap between service delivery and external communication • Gap between expected service and perceived service
  12. 12. AUTSOL Retention Plan - HR • Annual Recurring bonus for employees paid at the completion of 3 years (profit sharing) • Insurance cover including Hospitalization • Training plan with road map for minimum 3 years • Long-term plan including sponsoring employees for higher education on completion of 3 years • Continuous Performance evaluation & recognition jointly with Siemens • PF / ESI Registration • Loans & advances interest free • Building up bench strength to prepare for the worst AUTSOL
  13. 13. AUTSOL •“There are no such thing as service industries. There are only industries whose service components are greater or less than those of other industries. Everybody is in service.” • -Theodore Levitt-

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