2. 2
Introduction
“Soft skills refer to the cluster of personality traits, social graces, and facility
with language, personal habits, friendliness, and optimism that mark people to
varying degrees. Soft skills complement hard skills, which are the technical
requirements of a job.”
3. 3
Examples of Soft Skills
Communication skills
Problem solving skills
Teamwork capability
Negotiating skills
Self-management
Time management
Conflict management
4. 4
Defining Personality
Personality, a characteristic way of thinking, feeling, and
behaving. Personality embraces moods, attitudes, and opinions
and is most clearly expressed in interactions with other people.
5. 5
Determinants of Personality
There are four major determinants of personality:
Biological/Physical Determinants: Hereditary and physical features
Social Determinants: Sociological aspects related to the community and his/her role in
the community
Psychological Determinants: Behaviour, emotions, sentiments, thought patterns and
complexes of an individual
Intellectual Determinants: Values, Humour, Morality, etc.
Other determinants of personality include cultural, situational, environmental factors, etc.
