2. 2
Telecom Advisory Services Ltd - Experience
With about 20 years of experience
working in telecoms across 4
continents, we are specialized in
delivering focused consultancy services
and manpower development services to
clients across the telecom industry
• Consulting/Research Services
o Strategy/Business Plan development and
Implementation
o New Product Development
o Market Research and Analysis
o Consumer Research and Behavioral Analysis
o Business Intelligence solutions
o Specialist in Recruiting and Outsourcing
o Effective and pragmatic Customer Care
Management
o Performance Management system
development
o Training and manpower development
• Outsourcing & Managed Services
• >100 People In 10 Countries
3. 3
At TAS we are Committed to our Clients…
Our Vision
• “To be the partner of choice to assist ICT industry
stakeholders achieve maximum value
Our Mission Statement
• “To assist ICT stakeholders in discovering
unexploited revenues, improving quality as well as
maximizing current revenues, managing risks and
satisfying customers.”
• “To always exceed the expectations of clients by
not only delivering value for money, but also
guaranteeing returns on the investment in TAS”
Our Core Values
Leadership through:
• Integrity
• Honesty
• Dedication
• Excellence
• Delivery
Maximize
Revenues
Minimize
Risk
Satisfy
Customers
Customer
& Revenue Mgt.
Strategy
4. 4
Services Overview – Advisory Services
Core Services
Strategy and Business Plan Development & Implementation
Revenue Assurance and Fraud Management Diagnostic Assessment & Implementation
RFP Creation and Scoring
Skills Transfer and Awareness Training
Specialist Recruitment
IT Strategy Development & Operations
Billing Strategy Development & Operations
Data warehousing & Billing Software Solution Development & implementation
Our bounty hunters will guarantee you savings of a minimum of 3% of annual revenues
Do not pay us if we don’t hit that target
5. 5
Services Overview – Technical Solutions
Solutions
Development, Customisation & Implementation of i-INSIGHT Interconnect Billing
Platform
Development, Customisation & Implementation of i-INSIGHT (Interconnect) Billing
Reconciliation Platform for validation of revenues and cost.
Development, Customisation & Implementation of i-INSIGHT Data warehousing
E-Charging Platforms
Portal Development
Customer (Self) Service Subscription Systems
Loyalty Management
Value Added Services
Least Cost Routing Solutions
Custom Solutions
Systems Integration
RFP Creation and Scoring
6. 6
Services Overview - Others
Other Focus Areas
Business Process Outsourcing
Operational and Interim Management
Back End Customer Care and Billing Management
Bill Management and Revenue Collection
OSS & BSS Software Development or Resale and Management
Wholesale and Retail Billing
Network Management
Manpower development for the ICT Industry
Generic industry training
Specific tailored training in-house or centrally organised
Management development
Mobile device Buy-Back and Recycling
Operator & Consumer Buy-Back Schemes
7. 7
Services Overview – Fraud Management
•
Fraud Management
• Our objective at TAS is to prevent and eliminate
those known fraud types and manage a continuous
process for preventing evolving fraud.
• Assessments can be focused on one particular
service, such as Pre-Paid Voice or can
be conducted across the range of products and
services you offer.
• We can perform a detailed Fraud Risk Assessment
and provide you with a Management dashboard
showing key challenges and metrics of real fraud
losses.
• We will provide a report detailing all findings
and making prioritised, specific and practical
recommendations on how to address each
identified risk.
• Since we believe in the results of our analysis, we are
prepared to physically support the implementation of
our recommendations.
Sort
Service
Source
Stimulus
Fraud
Management
Diagnostic
Assessment
What is the reward?
What is the source
of the information
used to commit the
fraud?
What is the mode of
operation of the
fraud?
Service being
targeted for fraud?
System
Sort of fraud being
carried out?
Suscept-
ibility
What is the weakest
link in the chain?
Six S framework of Fraud Management
8. 8
Services Overview – Fraud Management
Fraud
Management
Reviews
&
Audits
Organisational
Development
Analysis
&
Investigations
System
Utilisation
• Fraud Management
• Credit Management
• Fraud & Credit
Management
• VOIP Fraud
• Internal Fraud
• Collections
Management
• Interconnect/Inter-
party Fraud
• IP Fraud
• Fraud/Credit
Organisational
Assessment
• Roles &
Responsibilities
Development
• Policy & Procedure
Development
• Management/KPI
Reporting
• Training
• Recruitment
• Fraud/Bad Debt Analysis
• Traffic Data Analysis
• Collections Performance
Analysis
• Internal & External Fraud
Investigation
• Business Case Creation
• Technical Specifications
• System Implementation
• System Optimisation
10. 10
Services Overview – Risk and Revenue Management
Risk
&
Revenue
Management
Audits & Reviews
Organisational
Development
Analysis
&
Investigations
System
Utilisation
• End-to-End Revenue
Management
• Strategic Revenue
Management
• Billing Management
• Prepaid Management
• Interconnect Management
• Inter-party Management
• Product/Service Management
• Roles & Responsibilities
Development
• RM Organisational
Assessment
• Policy & Procedure
Development
• Management/KPI
Reporting
• Training
• Recruitment
• Revenue Leakage
Analysis & Investigation
• Traffic Data Analytics
• Interconnect Revenue &
Cost Analysis
• Product & Service Margin
Analysis
• Business Case
Production
• Technical Specifications
• System Implementation
• System Optimisation
11. 11
TAS Consultants achieve significant revenue savings in five steps
Revenue Management Model
• Step 1
• Assess and analyse
• current RM process
• Assess current efforts
• Assess use of automated
tools
• Assess risks
• Assess opportunities
• Assess organisation
• Benchmark organisation
• Step 2
• Analyse and quantify
revenue growth
opportunities
• Measure and quantify
discovered risks and
opportunities
• Prioritise risks
and opportunities
according to business
needs
• Recommend appropriate
automated tools
• Step 3
• Develop implementation
roadmap
• Carry out cost/benefit
analysis
• Develop long term
change and
implementation roadmap
also showing short term
activities
• Step 4
• Implement RM Model
• Implement organisational
changes
• Implement automated
tools
• Implement standard
operating processes and
procedures
• Train staff
• Step 5
• Perform post-
implementation review
and improve procedures
• Review implementations
• Fine tune automated
tools
• Improve procedures
• Implement a continuous
monitoring model
12. Introducing i-INSIGHT from ClearView Technologies
Low Cost Bespoke Solutions for Fast Growing Service Providers
13. i-INSIGHT is a range of Business Systems offering Telcos/ISPs bespoke
solutions for Interconnect, Network Management, BI and RA & Fraud Mgt.
i-INSIGHT IXS can be deployed as your Interconnect Billing System. It combines functionality found in best-of-breed
systems with pragmatic solutions based on three decades of hands-on telecommunications experience. This
combination allows for quick deployment and long term stability.
Relevance for You: save up to 80% on interconnect billing software.
i-INSIGHT RA can be deployed as a Revenue Assurance system to monitor the performance of your current
Interconnect Billing System and prevent leakage. The business logic built into the system ensures that the system
captures revenue information incumbent systems will not track thereby giving you immediate benefits.
Relevance for You: this tool is implemented differently from your (interconnect) billing system and helps detect any
potential revenues you have not billed since your interconnect partners and customers will not tell you.
i-INSIGHT CEIR collects equipment details from CDR sources, and processes them at real time speeds, detecting,
registering and categorizing all devices used on the network. The system also integrates into OTA solutions to deliver
configuration settings based on the functionalities of the users device.
Relevance for You: keep track of equipment in use and notify customers about expiry dates & new products.
i-INSIGHT NOC is an easy to use tool for monitoring network performance and downtime. The application is particularly
useful for small to medium sized operators without a best-in-class Network Operations Centre. Management is given
statistical information, graphs and trend data on a daily basis showing the performance of every Sector, BTS and
Switch. This way, any issues can be detected with a maximum delay of 24 hours.
Relevance for You: detect network issues as they happen. Tracking is done on sector/BTS level.
i-INSIGHT MEDIATE i-INSIGHT light mediation is structured towards small-medium telecommunication
networks requiring a basic mediation for data conversion and distribution. Mediate receives data from the MSC,
converts them into ascii files, backs up and distribute the converted data to other systems as required.
Relevance for You: this is a prerequisite for any form of analysis on customer usage. It is a necessity.
14. Introducing TAS Outsourcing & Managed Services
Supplying High Value Experienced Professionals When & Where You Need Them
15. Managed Services & Outsourcing
The ability of an enterprise to achieve its long term vision and short term objectives is a key indicator used to measure
success. For this to happen, the firm needs to move with the times by regularly updating its systems and processes
and constantly training staff to adapt to change.
But recent research has revealed that companies trying to adapt are faced with the colossal task of continuously
recruiting, (re-)training and ret. These tasks take up the firms valuable time and resources without necessarily always
meeting the objectives on time.
The traditional operating models therefore have to undergo a rethink to help companies meet challenges
like the management of growth; human performance, technology and processes.
In order to keep the firm focused on its core business and avoid any form of distractions, a trusted partner who
understands the industry’s dynamic nature and the company’s specific challenges is required.
Telecom Advisory Services understands the need for flexibility, the readiness for change at a moment’s notice and the
need to expand when demand peaks and contract when required.
Our business is driven by the sound understanding of our client’s business. We are able to manage our clients’ cost
pressures, offer swift access to specialist resources, help optimize existing investments and establish a flexible
strategy to help grow the business.
Depending on your needs, Telecom Advisory Services can offer Business Process Outsourcing, Managed Services,
Management Consulting or simply offer additional trained and skilled staff in any country, at anytime.
Telecom Advisory Services Ltd. offers flexible cost effective solutions that help manage even the most complex
challenges efficiently, safely and securely.
15
16. Managed Services & Outsourcing
Telecom Advisory Services (TAS) has about 15 years of experience in assisting clients meet their immediate needs.
We offer Business Process Outsourcing, Managed Services, Management Consulting or simply additional trained and
skilled (interim) staff in any country, at anytime. Depending on your specific needs, we can offer the following:
Technology
Application/System Development and (Remote) Management
Cloud Services
RFP Creation and Scoring
Technical Validation, Testing and Support
Data Management
Management
Business Processes Outsourcing
Skills Transfer and Awareness Training
Specialist and General Recruiting
Market Research and Analysis
Effective and Pragmatic Customer Care Management
Customer Acquisition and Performance Management
Intelligence
Consumer Research and Behavioral Analysis
Business Intelligence Solutions
Operations
We offer Flexible Solutions that Manage the most Complex Environments Efficiently, Safely and Securely.
Organisational Process and Procedure Implementation and Documentation
New Product and Services, Service Delivery Process Creation
16
17. Benefits of TAS Managed Services & Outsourcing
As an outsource company our interim staff work as an extension of our clients. They ensure that the
companies’ core business retains full focus and therefore, objectives are achieved in the most
professional and pragmatic way.
Some of the benefits our clients have gained by partnering with us include:
• Core business focus
• Swift adaptation to change
• Cost effective up-skilling of enterprise
• Access to latest technology
• Bottom line improvement
17
18. 18
Services Overview – Outsourcing
Highly Skilled Professionals When & Where You Need Them
• Project Management and Implementation
• Revenue Assurance & Fraud Management
• Risk Management
• Finance
• Network Operations
• Marketing and Sales
• Customer Relationship Management
• Billing and Administration
• Application/System development
• Business Processes Management
• Specialist and General Recruiting
• RFP Creation and Scoring
• Skills Transfer and Awareness Training
• Specialist and General Recruitment
• Business Strategy Development & Operations
• IT Strategy Development & Operations
• Application Development
• Organisational Process and Procedure implementation and documentation
19. 19
Client Engagement Approach
Recruitment Outsourcing
• Initial Engagement: Our Team with the Client will
Conduct initial discussions and Share information.
• Complete Client documentation: We engage with the
client’s team to discuss objectives, qualify the
capabilities and decide on how to advance. To
proceed, you will be asked to share information and
populate a data collection tool. This may require
contributions from key client staff
• Client and Provider Implementation and Production
Teams
• Discuss data collection results: Share additional detail
on SLAs, workflow, best practices, etc.
• Review pilot plan and schedule follow-up calls with
required resources.
• Workflow Discussion: Client Implementation,
Technology and Production Teams discuss project
assumptions, schedule, risks and constraints.
• Statement of Work (SOW) Review and Execution: We
send our clients a copy of the SOW for review.
Satisfied
Client
Analyse
Needs
Study
Option
Implem
entation
Review
reports/
results
• Map out “As-Is”
• Identify defects
•Buildbusinesscase
•Costitout
• Purchase and implement
•Setupmeetingonupdates
20. Thank You
How can we help you today?
Please contact us at:
projects@telecomadvisory.org or www.telecomadvisory.org
Call: +447423235426
