1. INTERNAL ALIGNMENT
Department Manager Job Description
Review financial statements, sales or activity reports, or other performance data to
measure productivity or goal achievement or to identify areas needing cost reduction or
program improvement.
Direct and coordinate activities of businesses or departments concerned with the
production, pricing, sales, or distribution of products.
Direct administrative activities directly related to making products or providing services.
Prepare staff work schedules and assign specific duties.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or
services within budgetary limits.
Direct or coordinate financial or budget activities to fund operations, maximize
investments, or increase efficiency.
Establish or implement departmental policies, goals, objectives, or procedures in
conjunction with board members, organization officials, or staff members.
Perform personnel functions such as selection, training, or evaluation.
Set prices or credit terms for goods or services based on forecasts of customer
demand.
Manage the movement of goods into and out of production facilities to ensure efficiency,
effectiveness, or sustainability of operations.
Direct non-merchandising departments of businesses, such as advertising or
purchasing
* This information was obtained through O’Net, BLS, and SALARY.COM.
2. Shipper Job Description
Examine shipment contents and compare with records such as manifests, invoices, or
orders to verify accuracy.
Record shipment data, such as weight, charges, space availability, damages, or
discrepancies for reporting, accounting, or recordkeeping purposes.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route
materials.
Confer or correspond with establishment representatives to rectify problems, such as
damages, shortages, or nonconformance to specifications.
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools,
power tools, or postage meter.
Contact carrier representatives to make arrangements or to issue instructions for
shipping and delivery of materials.
Deliver or route materials to departments using hand truck, conveyor, or sorting bins.
Requisition and store shipping materials and supplies to maintain inventory of stock.
Determine shipping methods, routes, or rates for materials to be shipped.
*This information was obtained through O’Net, BLS, and SALARY.COM.
3. Customer Service Representative Job Description
Confer with customers by telephone or in person to provide information about products
or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
Refer unresolved customer grievances to designated departments for further
investigation.
Determine charges for services requested, collect deposits or payments, or arrange for
billing. .
Order tests that could determine the causes of product malfunctions.
Review claims adjustments with dealers, examining parts claimed to be defective, and
approving or disapproving dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by
insurance.
Compare disputed merchandise with original requisitions and information from invoices
and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods
and procedures to prevent future problems
*This information was obtained through O’Net, BLS, and SALARY.COM.
4. Forklift Operator Job Description
Move levers or controls that operate lifting devices, such as forklifts, lift beams with
swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material.
Inspect product load for accuracy and safely move it around the warehouse or facility to
ensure timely and complete delivery.
Manually or mechanically load or unload materials from pallets, skids, platforms, cars,
lifting devices, or other transport vehicles.
Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure
material or products for transport to designated areas.
Weigh materials or products and record weight or other production data on tags or
labels.
Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning,
lubricating, recharging batteries, fueling, or replacing liquefied-gas tank.
Move controls to drive gasoline- or electric-powered trucks, cars, or tractors and
transport materials between loading, processing, and storage areas.
*This information was obtained through O’Net, BLS, and SALARY.COM.
5. Floor Supervisor Job Description
Maintain a safe working environment by monitoring safety procedures and
equipment.
Review work throughout the work process and at completion to ensure that it has
been performed properly.
Inform designated employees or departments of items loaded or problems
encountered.
Examine freight to determine loading sequences.
Collaborate with workers and managers to solve work-related problems.
Check specifications of materials loaded or unloaded against information
contained in work orders.
Plan work schedules and assign duties to maintain adequate staff for effective
performance of activities and response to fluctuating workloads.
Transmit and explain work orders to laborers.
Prepare and maintain work records and reports of information such as employee
time and wages, daily receipts, or inspection results.
Inspect equipment for wear and for conformance to specifications.
Estimate material, time, and staffing requirements for a given project, based on
work orders, job specifications, and experience.
Conduct staff meetings to relay general information or to address specific topics,
such as safety.
Evaluate employee performance and prepare performance appraisals.
Assess training needs of staff and arrange for or provide appropriate instruction.
Perform the same work duties as those supervised or perform more difficult or
skilled tasks or assist in their performance.
*This information was obtained through O’Net, BLS, and SALARY.COM.
6. Maintenance Technician Job Description
Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
Dismantle machines, equipment, or devices to access and remove defective parts,
using hoists, cranes, hand tools, or power tools.
Perform routine maintenance, such as inspecting drives, motors, or belts, checking fluid
levels, replacing filters, or doing other preventive maintenance actions.
Diagnose mechanical problems and determine how to correct them, checking
blueprints, repair manuals, or parts catalogs, as necessary.
Repair machines, equipment, or structures, using tools such as hammers, hoists, saws,
drills, wrenches, or equipment such as precision measuring instruments or electrical or
electronic testing devices.
Assemble, install, or repair wiring, electrical or electronic components, pipe systems,
plumbing, machinery, or equipment. Clean or lubricate shafts, bearings, gears, or other
parts of machinery.
Order parts, supplies, or equipment from catalogs or suppliers.
Plan and lay out repair work, using diagrams, drawings, blueprints, maintenance
manuals, or schematic diagrams.
Perform general cleaning duties of buildings or properties.
Operate cutting torches or welding equipment to cut or join metal parts.
Record type and cost of maintenance or repair work.
Set up and operate machine tools to repair or fabricate machine parts, jigs, fixtures, or
tools.
Provide grounds keeping services, such as landscaping or snow removal.
Estimate costs to repair machinery, equipment, or building structures.
*This information was obtained through O’Net, BLS, and SALARY.COM.
8. XYZ DISTRIBUTING PAY STRUCTURE
ALTERNATIONRANKING METHODUSED (SEE POWERPOINT SLIDE)
OCCUPATION PAY
Department Manager $90,388
Floor Supervisor $56,455
Maintenance Technician $31,153
Forklift Operator $32,075
CSR $32,516
Distribution Clerk(Shipper) $21,581
EMPLOYEE CONTRIBUTIONS
AS THE DEPARTMENT MANAGER MY PLAN TO IMPROVE PRODUCTIVITY IS
TO CREATE A TEAM RESPONSIBILITY MAP WITH EACH OCCUPATION
HAVING TO MEET THREE GOALS AS BROUGHT FORTH FROM THEIR JOB
DESCRIPTIONS. SAFETY BONUS ALSO TO BE ADMINISTERED. I HAVE
ALSO GIVEN THE CUSTOMER SERVICE REP’S A COLI.
1. The team is evaluated nightly by the Department Manager to ensure task
compliance. As each group of tasks is followed during entire shift the
employee will accrue points throughout the week. When the point total
reaches 100, the employee will receive an additional $100.00 ($1200.00 max
per year) on their next payroll check. This incentive will be communicated
during the weekly safety meeting. In addition to the mapping strategy I will
offer a safety bonus of an additional $100.00 to the forklift operators and
maintenance technicians for a “No Incident Month”. This amount will be
paid out to the employee on their next payroll check.
2. The employees will understand these concepts better when it is
communicated through meetings and actual “putting it into practice”.
Understanding will also be better when they hear incentives through co-
workers.
9. 3. The rewards will be calculated as the employees complete each task and
achieve each safety goal. The plan will be relatively easy because they are
doing their job already. Offering incentives such as this will only motivate
them to achieve higher goals. The rewards will be offered on a weekly basis
as long as goals are met.
4. I will ensure the validity by having checklists for the employees to use on an
every-shift basis. Also, with the safety incentive, less reportable injuries over
a span of time will help make it valid.
TEAM RESPONSIBILITY MAP TEAM RESPONSIBILITY MAP
Department Manager
1) Direct administrative activities directly
related to making products or providing
services.
2) Prepare staff work schedules and
assign specific duties.
3) Perform personnel functions such as
selection, training, or evaluation
Floor Supervisor
1) Maintain a safe working environment
by monitoring safety procedures and
equipment
2) Check specifications of materials
loaded or unloaded against information
contained in work orders
3) Evaluate employee performance and
prepare performance appraisals.
10. Customer Service Rep.
1) Check to ensure that appropriate
changes were made to resolve
customers' problems.
2) Determine charges for services
requested, collect deposits or payments,
or arrange for billing
3) Order tests that could determine the
causes of product malfunctions.
Shipper
1) Deliver or route materials to
departments using hand truck, conveyor,
or sorting bins.
2) Requisition and store shipping
materials and supplies to maintain
inventory of stock.
3) Prepare documents, such as work
orders, bills of lading, or shipping orders,
to route materials
Maintenance Technician
1) Inspect, operate, or test machinery or
equipment to diagnose machine
malfunctions
2) Perform general cleaning duties of
buildings or properties.
3) Record type and cost of maintenance
or repair work.
Forklift Driver
1) Inspect product load for accuracy and
safely move it around the warehouse or
facility to ensure timely and complete
delivery
2) Weigh materials or products and
record weight or other production data on
tags or labels
3) Manually or mechanically load or
unload materials from pallets, skids,
platforms, cars, lifting devices, or other
transport vehicles
