1. ANTHONY MACKESSY
Page 1 of 2
PERSONAL INFORMATION
Full Name: Anthony James Mackessy
Location: Erdington B23
E-mail Address: a.mackessy@gmail.com (preferred method of contact)
Phone Number: +44 (0)7505 419769
PERSONAL PROFILE
I am a highly organised and meticulous professional with an analytical approach, possessing
excellent communication skills and confident building strong working relationships. Highly adept at
prioritising and managing a heavy workload, whilst excelling under the pressures of a demanding
working environment. I possess a strong work ethic, always taking initiative to achieve results. I
appreciate the value of teamwork and synergy, supporting others wherever required, but can excel
on independent projects.
KEY SKILLS
 Effective Leadership & Team Skills
 Extensive knowledge of most modern
Software Utilities
 Very High Standard of hardware knowledge
 Vast Experience in IT Support
 Advanced Microsoft Office skills
 Time Allocation Management
 Experience with Networking
 Analysing and Comparing data
 Lateral Thinker
EMPLOYMENT HISTORY
Career break Start-up venture – illness and injury (see page 2 for
May 2015 – September 2016 further information.
Fujitsu Telecommunications Wages & Invoicing Coordinator
July 2011 – April 2015
My primary duties were to administer wages and coordinate invoicing. Whilst learning the role I identified
several areas of inefficacy, I then worked with the system development teams to draw out system
requirements. After beta testing, the software in one region I then then trained the rest of the team on
the new software increasing production from a target of 250 jobs per day processed to 450. Other duties
included resolving wage queries, producing internal/external statistics reports – I would then use these
reports to lease with field managers to maximise the revenue they could earn for themselves and the
company. I was particularly effective at identifying areas of unclaimed revenue. Within my first 6 months
with the company, I identified £1.87 million per annum of unclaimed revenues.
Kelly Communications Operations Centre Coordinator
December 2008 – July 2011
My primary duties included maximise completion rates. I did this by supporting field managers by
ensuring all jobs were closed down at the end of each day. A large part of this role included jeopardy
job management which involved identifying jobs likely to fail on the day of installation and resolving
the issues pre-attendance. I would do this by searching for potential issues in the area, pre-calling the
customer to confirm availability, keeping in regular contact with the technicians to ensure jobs were
done to schedule and making alternative arrangements where required.
Virgin Media Operations Centre Coordinator
February 2008 – July 2009
After advancing from the department responsible for activating customer equipment, I was responsible
for resolving on the day installation issues for our technicians and customers. Technician’s problems
were generally technical equipment issues, for which they needed back office support. Customers
issues would vary from missed appointments, recording and documenting customer feedback and
where possible resolving complaints.

2. Page 2 of 2
PCS Technical Services Assistant Audio Visual Coordinator/IBM Warranty
Coordinator
October 2007 – February 2008
Temporary role to cover a member of staff who had undergone an operation. My primary duty was to
assist the AV coordinator in arranging site surveys with customers and dispatching technicians to
complete the installations. I volunteered to take on the role of IBM Coordinator alongside my existing
duties, completing extra hours where necessary. This role involved managing the warranty repair jobs
nationally for IBM produce within the business sector, which was a 24/7 commitment due to 4 hour
SLA’s for many customers.
BMG Research Telephone Interviewer
June 2007 – October 2007
Cold calling individuals and businesses to gather market research for the relevant customer.
Customers included major organisations such as the government, police and hospital services to
smaller organisations such as housing associations. This role opened the door to a lot of my
telephony skills.
Opus Games Ltd.
November 2005 – June 2007
My role within the company was to provide assistance to amateur games and software developers
though beta testing and identifying coding issues and suggesting solutions.
EMPLOYMENT HISTORY
Josiah Mason College ICT Double Award (12 Units) Grade: C, C
Level 2 Diploma for IT Practitioners
(ICT SYSTEMS SUPPORT): DISTINCTION
(SOFTWARE DEVELOPMENT): PASS
August
08/2004
Stoke Damerel Community
College (Plymouth)
/Llangatwg Comprehensive
GCSE: English Language Grade: C
English Literature Grade: D
Science (Double): C, C
Mathematics Grade: C
Sociology Grade: D
GNVQ: ICT Intermediate Grade: PASS
1999-2004
RYA
Matthew Bolton College
RYA Competent Crew (Sailing certification)
Level 2 award in Emergency First Aid at Work
(Valid until 02/19)
08/2004
02/2016
INTERESTS
Outside of work I spend a lot of time with local musicians, providing a critical ear, assisting in the
design and production of any material that is released, helping to arrange events – or to put them into
contact with promoters. I have been involved with many charity events supporting a variety of
charities. Promoters of such events often contact me to scout for musicians that maybe available to
perform.
Career Break
After being made redundant from Fujitsu I attempted a small start-up venture, designing and
producing albums and singles for local musicians. I purchased the equipment once I had gathered
interest in my services. The first 2 orders went well and I was able to cover my start-up costs,
producing approximately 500 albums and singles within the first month or two, however, I found that
as most of my work was coming from within my social circle, most customers expected me to produce
things at cost. Around that time prices for similar services online, from more experienced competitors,
plummeted – making it unfeasible to continue.
Shortly after this I became ill, due to a couple severe of infections eventually leading to septicaemia.
Whilst weakened from illness I had an accident, requiring surgery to repair my tendons. I have spent
the last 6 months undergoing physiotherapy to get my hand working correctly. Now that I am fit and
healthy again, I am very eager to get back into the world of work to establish a strong career.