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Joshua Brick
Freelance Contractor /Data Base Management/Eternal Optimist
six6bricks@gmail.com
Summary
Professional Objective: To obtain a professional position (Home/Remote Based/flexible) that utilizes my
experience and passion for customer service and administration to further the mission of an organization. I
have been committed to the betterment of said company while developing work flows/evaluating life, disability
and AD&D claims/processes and championing superb customer service for various financial service
organizations. I have been working at home for the past two plus years, with minimal supervision and tight
auditing process. I was recently laid off due to a paradigm shift within LexisNexis that disqualified remote
workers in my area of the company. Specialties include: Proprietary Software management Manager of
Bureaucratic paperwork World Class Customer Service- internal and external under tight deadlines Systems
Analysis, software evaluator, and troubleshooter
Bureaucratic Paperwork Manager Specialist/Process Management Software Evaluator/Tester Analyze,
Engage internal and external customers on a collaborative basis, Specialize in Life/Disability/
AD&D/Administration of large and small groups
Experience
Freelance Contractor/ Customer Service RepII at Lexis Nexis (formerly Enclarity)
September 2011 - December 2015 (4 years 4 months)
Call Center/ Database Verification. Verify information from selected providers to assure accuracy of large
directories/data bases. First did this job at LexisNexis offices in Minneapolis and then as a result of
relocation of spouse was allowed to do it remotely in the Chicago area. Audited on a monthly basis and must
have a result of 93% accuracy to retain position.
Administrator at St. Thomas More Catholic Church
September 2009 - August 2011 (2 years)
Ombudsman/ Community Builder/ Receptionist/Administrator. Tried to build community by creating and
coordinating events such as blood drives, enhanced donut Sunday hosted by community groups, open gyms,
creating a Tae Kwan Do program for students, encouraged and engaged community to participate and
donate at the community ministries like the Swap Shop and the Toy Give Away or Advent Giving Tree.
Tried to openly communicate results in parish publications in a transparent fashion and attempted to bring
forth new ideas during staff meetings to build and engage the community as a whole.
Claims Examiner to Sr. Claims Examiner to Business Coordinator at ING
September 2000 - June 2008 (7 years 10 months)

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Process and manage proprietary software system coordinating new business for group benefit health
insurance plans. Facilitate weekly meetings between Sales and Client Representatives and Administrators in
home office including Premium Specialists, Underwriters, and Enrollment....other duties as assigned.
Facilitate yearly renewals and troubleshoot billing discrepancies, contact changes etc. Facilitate and
implement group insurance products in accordance to compliance rules on proprietary software regulated by
each state insurance commissioners, work on setting up billing to ensure timely inflow of premium Sept
2000-2003: Worked as a claims examiner in Life/Disability/AD&D/Death Claims. Promoted to Sr. Claims
Examiner in 2001. Used proprietary software to analyze/pay/deny and otherwise adjudicate claims.
Understand increasingly complex contract language of policies for several states to assure correct decision
making/ limiting financial liability to set amounts based on contract. Communicate decisions to claimant and
document in claim folder per regulatory rules.
Claims Examiner to Senior Claims Examiner at American Express
September 1995 - September 2000 (5 years 1 month)
Processed Long Term Care, Life Insurance, Death, Waiver of Premium and Disability Claims as part of
financial service package to clients. Responsible for correct decision making ability on a large case load of
liabilities up to $4M individual cases. Adjudicated claims for fiduciary decisions complying with all State
and Federal regulations as well as to exercise decision for employer. In charge of large case load including
correspondence with clients via email and mail and telephone including denials/appeals/legal/medical/case
reviews.
Claims Analyst at Globe/Combined Insurance (division of AON Insurance)
September 1992 - August 1995 (3 years)
Processed credit life and disability insurance claims and waiver of premium claims in a fast paced, quick
decision making environment.
PC Administrator at JMB Realty
January 1989 - February 1992 (3 years 2 months)
On site inventory management, troubleshooting, and shifts on computer help desk.
Purchasing Manager at Technology Solutions Company
1989 - 1992 (3 years)
Negotiate contracts for a Technology company
Certifications
LOMA
American Express/ING September 2003

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Volunteer Experience
Chair/Co-Chair/Leader Fall Fund Raiserat St. Thomas More Catholic School
March 2009 - August 2013 (4 years 6 months)
Build, Create, Expand, Engage, Lead a brand new community fund raiser for parish school dedicated to
raising money for St. Thomas More Catholic School. Helped grow and develop and expand a community
raffle/Fall Festival/community builder under less than optimal conditions. Engaged community groups with
the goal of being "One Community" and to increase community and brand awareness of our school. In my
four years of participation we raised well over 150K net to school coffers.
Extensive experience working with the homeless as volunteer coordinator Lake View Shelter 1990-93
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EDUCATION
National Louis University
Masters, Adult Education, 1992 - 1992
Activities and Societies: Adult Education/Life long learning diploma. First graduating class in that field at
NLU-
Purdue University
Bachelor of Science, Consumer and Family Sciences, 1980 - 1984
Activities and Societies: Cary Quad Unit President, Representative/Senator
St .Francis High School
Diploma, 1977 - 1980
Interests
Music, Baseball, Father of Multiples, Louisville Basketball