3. The Rotterdam Eye Hospital
> 1874 : Eye Hospital
> 1930 : Training, R&D
> 1966 : Start University Department
> 1990 : Proposal to merge with university hospital
> 1992 : Start of center of excellence, freestanding eye hospital
> 2001 : Start of the Eye Care Network
> 2005 : Opening of the renovated building
> 2008 : Opening of the R&D organisation
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4. The Rotterdam Eye Hospital
Oogziekenhuis
ROI Focuskliniek Oogzorgnetwerk
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6. Secret 1: Learn from others
Trade and industry:
> ‘Center of Excellence’
> Efficiency
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7. Philosophy KLM planning
reservation
seat on plane
=
reservation of
consult
or
reservation of
surgery
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8. Example AH
> just in time delivery
> focusgroup
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9. Lessen uit de luchtvaart
Patient Central focus: reduction of anxiety for patient
Taxi Planning Risk Time out Team Resource Black
service system analysis procedure Management box
Traveller 2006 1992 2002 2004 2007 2008
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10. Secret 2: Learn from Peers
Best Practices in ophthalmology
> AAEECE
> EAEH
> WAEH
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12. Peers
> benchmark
> exchange of staff members
> make the nurse your consultant
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13. Benchmarking
Bron: Health Care Manage Rev
2010;35(1):23-35.
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14. Secret 3: Why? Excellent care
for eye patients ->Fear Reduction
> Information
> Compagnion
> Transparancy
> Building
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