Anne Katoch has over 25 years of experience in administrative, supervisory, customer service, and program management roles. She currently serves as Associate Director for the University for Seniors program at the University of Minnesota Duluth, where she oversees all operations including a course catalog of 40+ classes each term. Prior to this, she held roles as a Workflow Supervisor at AT&T, an Executive Assistant at 3M, and Manager of Finance and Development for the Minnesota Alliance for Arts in Education. She has strong skills in team building, communications, budgeting, database management, and cross-cultural collaboration.

1. Anne Katoch
218-390-8303 | annekatoch@gmail.com | https://www.linkedin.com/in/anne-katoch-92149b42
SKILLSET INCLUDES
· Team building, networking/cross-departmental initiatives
· Supervisory experience: hiring, firing, onboarding, timecard review/approval
· Setting, updating, communicating, and enforcing policies and procedures
· Public speaking, presenting, training
· Database management, troubleshooting, ad hoc reporting
· Special events management
· Program promotion, marketing
· Budget management and reporting
· Communications: producing catalogs, writing announcements, composing correspondence, developing posters/notices
· Customer service, escalated situation customer service
· Exceptional inter-generational and cross-cultural skills
· High level MS Office skills: Word, Excel, PowerPoint. Intermediate MS Access MS Outlook and QuickBooks skills. Active
Google apps user (Gmail, Google docs, sheets, forms, etc.) Have used multiple proprietary database systems, including
those based on PeopleSoft and Data Warehouse. Monarch data mining experience. Recently earned a B+ in Introduction
to Computing, a C++ programming language course.
JOB HISTORY
ASSOCIATE DIRECTOR, UNIVERSITY FOR SENIORS MARCH 2013 – PRESENT
UNIVERSITY OF MINNESOTA, DULUTH, MN
· During a time of significant program turmoil, jumped from part-time office support to managing program operations
with no interruption in publication schedule or programming.
· Expanded our advertising footprint at a very nominal cost, updated our marketing materials and introduced a “join our
mailing list” widget. Have increased membership yearly.
· Redesigned course confirmation notices to create time and cost savings and reduce chances of clerical error.
· Recognized that we had outgrown our old Access database. Analyzed needs and created a new database.
· Provide ongoing leadership to ensure our 20+ member Council and myriad committees remain cohesive.
· Oversee all program operations to ensure we offer three 8-week terms of 40+ courses each, 4 luncheons with
programming (120+ attendees), a “free and open to the public” lecture series, and multiple trips and special events for
members and their guests, including international travel.
· Handle customer relations with internal customers (our members), volunteer instructors, staff in other departments,
and the general public.
WORKFLOW SUPERVISOR DECEMBER 2002 – MAY 2011
AT&T, DULUTH, MN
· Created a cross-departmental team to meet United Way goal. We met our goal annually and exceeded goal the year
employees were given notice of imminent call center closing. We had to leave, but left as winners!
· Identified technical issue in database/billing system that was costing the company several thousand dollars monthly.
· When doing routine collections work on employee cell phone accounts, noticed a handful of accounts in one region had
an abnormally high balance. Researched the situation and discovered a group of employees figured out a way to make
their bills roll forward monthly at no cost to themselves. Notified upper management and the issue was resolved.

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EXECUTIVE ASSISTANT 1995- 2000
3M, ST. PAUL, MN
· Provided high-level administrative support to multiple work groups, including travel arrangements, reviewing expense
reports, creating presentations, correspondence, scheduling meetings, prioritizing work received from individuals with
competing priorities.
MANAGER OF FINANCE AND DEVELOPMENT 1992-1995
MINNESOTA ALLIANCE FOR ARTS IN EDUCATION, ST. PAUL, MN
· Managed a budget of 180,000 and all office operations
· Reported regularly to the board
· Hired, fired, trained support staff and volunteers
· Managed an office move: from finding new space to planning and overseeing physical move
· Coordinated annual phone-a-thon.
Education
BACHELLOR OF ARTS, ANTHROPOLOGY AND FRENCH (DOUBLE MAJOR)
UNIVERSITY OF MINNESOTA, DULUTH
GRADUATED MAGNA CUM LAUDE
MEMBER, ALPHA MU GAMMA
ANGELA MARINELLI SCHOLARSHIP RECIPIENT (COMPETITIVE SCHOLARSHIP)