Philadelphia Research Institution Summit [Handout] - Colin von Liebtag: Alumni Career Services as an Organizational Bridge-Builder_June 2018

1. Building Bridges through Alumni
Career Services:
Alumni Relations – Career Services – Development
Colin W. von Liebtag
Assistant Director of Alumni Career Development
Rutgers University
colin.liebtag@rutgers.edu
Wisr Research Institution Leadership Summit
Philadelphia, PA
June 19, 2018

2. Alumni Career Services & Engagement ScoreCARD (challenges, ac:ons, results, data)
CHALLENGES ACTIONS RESULTS DATA
Manage student/
alumni service
delivery balance,
quality, & wait :mes
• Partnership with RUAA, and crea3on of
Assistant Director for Alumni Career
Development role (leadership changes)
• Hire made in dual report capacity to UCS and
RUAA
• Ongoing partnership across mul3ple ini3a3ves
• Data Sharing
• Joint benchmarking
• Appointment & resource inquiry
• Simpson-Scarborough Survey of
alumni
• Post-gradua3on student survey
Provide alumni
engagement
opportuni:es and
student-centered
career explora:on
opportuni:es
• Develop opportuni3es for alumni
engagement and volunteerism (beyond
monetary dona3ons), while mee3ng needs
of UCS-student centered programs
• Incorporate alumni in mentoring and
networking capaci3es to assist student
career explora3on
• Collabora3on between RUAA and UCS to
provide data, support, staffing, and program
development
• CENs
• SACC
• RTIPs
• Scarlet Talks
• Resume/Interview clinics
• Career Fair employer recogni3on and
recruitment connec3ons
• Explora3on of alumni volunteer career coaches
• Connec3on to Development department
• Student preferences
• Levels of previous alumni
engagement
• Targeted alumni by industry
• Quality/quan3ty of interac3ons
• Student/staff ra3os (need for
alumni involvement)
Develop new alumni
advising model
• Conduct benchmarking and best prac3ces
review with peer ins3tu3ons
• Assess alumni advising data
• Iden3fy external partners as referral points
and auxiliary career service resources
• Develop technical solu3ons needed to
• Reduce alumni advising appointments for
primarily student-facing UCS staff by projected
30%
• Maintain ability to provide form of service to all
interested alumni as con3nuity of service from
student to alumni status
• Expansion to online appointments, payment
• Benchmarking
• Gap analysis
• Advising stats
• RFP

3. ALUMNI CAREER SERVICES SCORECARD KEY
• CEN = Career Explora3on Night (on campus event)
• RFP = Request for proposal
• RTIPs = Road to Industry Programs (paired mentoring)
• RUAA = Rutgers Alumni Associa3on
• SACC = Student Alumni Career Connect (online mentoring)
• Scarlet Talks = Career educa3on video series (YouTube channel)
• UCS = University Career Services
Colin W. von Liebtag, Assistant Director for Alumni Career Development Toi Tyson, Associate Director for Alumni-Student Engagement
CAREER SERVICES & ENGAGEMENT SCORECARD