Arshad Qureshi completed a summer internship at Mashreq Bank from March to June 2017. Mashreq Bank is the oldest privately owned bank in the UAE, founded in 1967. During his internship, Arshad worked in the Operations Department and helped customers by checking bank services and providing feedback. The internship report provides details on Mashreq Bank's management team and operations, and concludes that the internship helped enhance Arshad's knowledge of the banking industry.

1. SUMMER INTERNSHIP REPORT
On
mashreq bank
March– June 2017

2. Presented to: presented by:
Dr.Kavita Shukla Arshad Qureshi

3. Certificate from Company/ Organization
This is to certify that Arshad son of Aslam qureshi has successfully
completed the Project Report in our organization on the topic titled:
mashreq bank
From march2017 to june2017 During his project tenure in the organization/
company, we found him hard working, sincere and diligent person and his
behaviour and conduct was good. We wish him all the best for his future
endeavours.
Signature
H.E. Abdul Aziz Abdulla Al Ghurair
Chief Executive Off

4. Certificate of Originality
This is to certify that the project report entitled __ mashreq bank
is an original work carried out by Mr. Arshad under the guidance of The
matter embodied in this project is a guanine work done by to the nest of my
knowledge and has not beensubmitted before forthe fulfilmentof anycourse
or study
Signature of the Student Signature of the Guide
Designation

5. Acknowledgement
I would like to express my deepest appreciation to all those who provided
me the possibility to complete this report. A special gratitude I give to my
guide, Jeremy chellan whose contribution in stimulating suggestions and
encouragementhelped me to coordinate my projectespeciallyin writing this
report.
Furthermore I would also like to acknowledge with much appreciation the
crucial role of the staff of mashreq bank, who gave the permission to
use all required equipment and the necessary materials to complete
the task.
Last but not least, many thanks go to the head of the project, Prof. Adrian
Kennedy, who has invested his full effortin guiding the team in achieving the
goal. I have to appreciate the guidance given by other supervisoras well as
the panels especially in our project presentation that has improved our
presentation skills thanks to their comment and advices.
Name of the Student Signature of the Student

6. Preface
The purpose of this projectwas to enhance my knowledge in the field of
mashreq bank
I would like to describe in brief about the work I did as a part of my summer
internship program.
Index
1. Introduction
a. About the Industry
b. Company Profile
i. About the company
ii. Vision
iii. Mission
c. Management Team
d. Team Members

7. 2. Operations Department
a. Introduction
b. Team Members
c. Tasks Performed
d. Observations
e. Suggestions
3. Conclusion
4. Annexures
a. Sample Questionnaire

8. CHAPTER – 1
INTRODUCTION
The Dubai-based Mashreqbank psc is the oldest privately owned bank in the United
Arab Emirates. Founded as the Bank of Oman in 1967, Mashreq was the first UAE bank
to install ATM cash dispensers, the first to issue debit and credit cards and the first
to introduce consumer loans. Today Mashreq provides conventional ...

9. Structure and Leadership
H.E. Abdul Aziz Abdulla Al Ghurair
Chief Executive Officer
 Graduate of California Polytechnic State University
 Joined Mashreqbank(Bank of Oman) in 1977; Appointed ChiefExecutive Officer in 1991
 Board Member since 1979
 Chairman of UAE Banking Federation, Vice Chairman of higher board of DIFC, Chairman of
 Oman Insurance Company
Ali Raza Khan
Head of Corporate Affairs
 Member of the Institute of Chartered Accountantsof India (1978)
 Joined Mashreqbankin 1980
 34 yearsof experience in different functions such as Finance, Accounts,
 Operations,Procurement, Human Resourcesand Administrative functions
Jan Willem Sudmann
Head of International Banking
 Masters in Economics from the Universityof Hamburg, Germany.
 Prior to joining Mashreq in 2015, he wasa Managing Director at Commerzbankbased in Shan
 Before joiningCommerzbank, he worked for close to two decadesat Dresdner
 Bank across various geographiessuch as Germany, UK and Egypt

10. Subroto Som
Head of Retail BankingGroup
 Finance MBA from Indian Institute of Management and a Bachelor’sdegree in Technology in M
 Joined Mashreqbankin 2015
 Over 30 years’experience across all aspectsof consumer banking, wealth management
 and commercial banking; and businessmanagement.
Ahmed Abdelaal
Head of Corporate and Investment BankingGroup
 Masters of BusinessAdministration, London BusinessSchool
 Joined Mashreq Bankin 2017
 25 yearsof experience in MENA region across corporate finance, trade finance, contracting
 and real estate finance, payment and cash management, investment banking
Nabeel Waheed Shaikh
Head of Treasuryand Capital Markets
 Bachelor of Science from Syracuse University, New York
 Joined Mashreqbankin 1996
 33 yearsof experience across different banking functions such as Investment Banking,
 Treasuryand Corporate Bankingin Pakistan and UAE
Arif Usmani
Head of Risk Management
 Joined Mashreqbankin 2017
 B.Sc. from Imperial College London
 Over 35 yearsof experience across several geographic marketsand senior positions in
 various bankingdisciplines, includinga number of critical Risk Management positions in the A

11. Nasser A. Paracha
Head of Audit, Fraud and Compliance Group
 General Management Program from Harvard BusinessSchool (USA) and Bachelors
 degree in Operational Research / Computingfrom The Universityof Leeds,UK
 Joined Mashreqbankin 1995
 Approx. 20 yearsof banking experience coveringcorporate banking, internal audit and
 compliance in the UK, Pakistan and UAE
Sandeep Chouhan
Head of Operationsand Technology
 Masters of Technology, Management & Systems from Indian Institute of Technology

 , Delhi, India
 Joined Mashreqbankin 2015
 Over 25 yearsof bankingand IT experience in Operational excellence and
 Transformation across India, Singapore, New York, London and Doha

12. The team members include:
 ADMIN TEAM
H.E. Abdul Aziz Abdulla Al Ghurair
Chief Executive Officer
Ali Raza Khan
Head of Corporate Affairs
Jan Willem Sudmann
Head of International Banking
Nabeel Waheed Shaikh
Head of Treasuryand Capital Markets
Arif Usmani
Head of Risk Management
Nasser A. Paracha
Head of Audit, Fraud and Compliance Group
Sandeep Chouhan
Head of Operationsand Technology
 TECH TEAM
o Jeremy
o Prasath
o Adnan
o Anees
o Joseph
o
o

13. CompanyProfile:
About the company:The Dubai-based Mashreqbank psc is the oldest privately
owned bank in the United Arab Emirates. Founded as the Bank of Oman in 1967,
Mashreq was the first UAE bank to install ATM cash dispensers, the first to issue debit
and credit cards and the first to introduce consumer loans. Today Mashreq provides
conventional ...
Vision:To be the region’s most progressive Bank, enabling innovative possibilities for our clients,
colleagues and communities.
Mission:We aim to build long term relationships by:
 Deliveringsuperior service to clients
 Activelycontributingto the communitythrough responsible banking
 Leadingwith innovation
 Treatingcolleagues with dignityand fairness
 Pursuingopportunitiesthat grow shareholders’value
Team Members:
H.E. Abdul Aziz Abdulla Al Ghurair
Chief Executive Officer
Ali Raza Khan
Head of Corporate Affairs
Jan Willem Sudmann
Head of International Banking
Nabeel Waheed Shaikh
Head of Treasuryand Capital Markets
Arif Usmani
Head of Risk Management

14. Nasser A. Paracha
Head of Audit, Fraud and Compliance Group
Sandeep
Head of Operations and Technology
o Jeremy
o Prasath
o Adnan
o Anees
o Joseph

15. OPERATION DEPARTMENT
CHAPTER – 2
Introduction
I WENT TO mashreq bank and my team memberrole is to check
the bank services of each customer.And then get the feedback from
customer. if we call the customerservices they will help according to to
your enquiry24/7
Team member &role
Name Role
o Jeremy
o
Head of department
o Prasath Incharge of team
o Adnan Supervisior
o Anees IT technical
o Joseph IT tech

16. CHAPTER – 3
Conclusion
Mashreq Bank and Daman Investments successfully conclude
one of the largest family business LBO transaction in the Gulf
18-Apr-2017
Mashreq and Daman Investments have successfullyadvised Gargash
Family to acquire 100% equity in Gargash Enterprises LLC for an
undisclosed amount. Gargash Enterprises is the largest independent
Distributor for Mercedes Benz PassengerCars and CommercialVehicles in
the world.
Commenting on the deal, H.E. Abdulaziz Al Ghurair, CEO at Mashreq said,
“We are delighted to have partnered with the Gargash Family to make this
transaction possible.Gargash Enterprises are a respected pioneerin the
premium car segmentand our ability to enable this successfultransaction
reflects the strength of our Investment Banking capabilities, deep
knowledge of the automobile industry, and strong client relationship.”
Mr. Shehab Gargash,Director at GargashEnterprises added: "We are
very pleased with the transaction being completedand appreciate the
supportof our advisors Mashreq and Daman Investments. We envisage
that consolidation at the shareholding level of family businesses inthe Gulf

17. is becoming more a necessitythan a choice. For Gargash, this transaction
sets the scope forgrowth and takes the company to new heights while
maintaining the core values of exceptional service to our customers”
Oct 16, 2017 - Management of the Group is responsible forthe preparation
and fair presentation of this interim financial information in accordance with
International. Accounting Standard 34 - 'Interim Financial Reporting” (“IAS
34”). Our responsibilityis to express a conclusionon this interim financial
information based on
Established in 1967,Mashreq is the oldestBank in the UAE with award
winning financial solutions and services.Throughout
its 50 years' history, Mashreq has differentiated itself through innovative
financial solutions, making it possiblefor its customers to achieve their
aspirations. Today, Mashreq has a significant presence in 11 countries
outside the UAE with 21 overseas branches and offices across Europe,
USA, Asia and Africa.
Mashreq launched its new Vision and Mission in 2016,outlining
its commitmenttowards its clients, colleagues and the community. In line
with its new Vision to be the region's mostprogressive bank,
Mashreq leverages its leadership position in the banking industry to enable
innovative possibilities and solutions for its customers across Corporate,
Retail, International, Treasury and Islamic Banking. Mashreq is proud to be
the first financial institution in the UAE to be awarded the Gallup
Great Workplace Award for three consecutive years from 2014-2016.
Mashreq also continues to invest in recruiting, training and
developing future generations of UAE National bankers.

18. About Daman Investments
Daman Investments is a leading non-banking financial services firm with
headquarters in Dubai. Daman specializes in offering AssetManagement,
Brokerage, Private Equity and Investment Banking Services to institutional
clients, corporations and high net worth individuals. Daman’s various
operations are regulated by the United Arab Emirates Central Bank, the
Emirates Securities and Commodities Authority(ESCA) and the Dubai
Financial Services Authority (DFSA).

19. CHAPTER – 4
Annexures