How did satya nadell encourage innovation in microsoft/ How did sndra chan reduce workplace stress? How did hp encourage innovation? These 3 scenario are used to explain how to re-innovate your business. © Anif nawaz

1. A N I N S I G H T I N T O
P R A C T I C A L U S E O F
MANAGING CHANGE AND
INNOVATION
C H A P T E R 7

2. MANAGING SQUAD
TEAM MEMBERS
ANIF NAWAZ (G.L) 85
FARIYA YASMIN 135
TANVIR AHMED 65
RAFEUN ALAHE RAAD 184
MOHSIN HOSSAIN 183

3. L E T ’ S
G E T
The Scenario:
After the national transportation Safety Board recommended that states ban
the use of cell phones while driving because of safety concerns, many
companies are changing their policy on employees cell phone use. JeffTurner,
owner of an appliance repair services company inToledo, Ohio, has told his
employees that the company’s new policy is ‘’No cell phone use while
driving.’’ However, he’s having a difficult time enforcing the policy.
What suggestions would you give Jeff about getting his employees
to change their behaviour?
I would suggest having a briefing with all employees and explaining to them
why it is important to follow this policy, as it involves people’s lives.
Furthermore, I would enforce the policy by giving out formal warnings when
anyone is reported using their phones while driving. If that has no impact, I
would then suggest suspension without pay. I’ve found that sometimes people
need to see consequences in order to cooperate and comply with policies.
OscarValencia
Manufacturing Manager
REAL

4. SUMMARY
Safety Board recommended
that states ban the use of
cell phones while driving.
Jeff Turner Tries to enforce it
in his company.
But it is difficult to enforce.
Enforcement Methods:
Informal meeting.
Formal Warning.
Strict measures.
LEARNING OUTCOME

5. When the news broke late summer 2013 that Microsoft’s CEO (Steve
Ballmer) was stepping down, the search for his replacement was on.Analysts
said that whoever the replacement was, the individual would face the
challenge of ‘’rebooting Microsoft’s corporate culture, in which charting the
safe but profitable course… too often wins out over innovation…..’’ Satya
Nadella is that person. Named CEO in February 2014. Nadella is a 22-year
veteran of Microsoft. His new ‘’slogan’’ is innovation, innovation and
innovation.When asked what his plans are for the software giant, he
answered with that one word, innovation. How does he plan to make
innovation part of the culture? By ‘’ruthlessly removing any obstacles that
allow us to be innovative.’’What can you learn from this leader making a
difference?
LEADER
DIFFERENCE
M A K I N G A

6. SUMMARY
Satya Nadella’s policy for
Microsoft’s development is
innovation and removing
obstacles in path of
innovation.
Be innovative
Remove obstacles in path of
innovation.
Be determined.
LEARNING OUTCOME

7. L E T ’ S
G E T
The Scenario:
Sondra Chan manages a team of 12 researchers at an organics-based
cosmetics company. Like many companies during the past few years, she’s
asked for her employees to take on greater responsibility since budgets are
tight and no new hires have been brought on-board.Although she wants her
team members to these added responsibilities as furthering their own
personal development,she also doesn’t want to stretch them too far, causing
out- of-control workplace stress and burnout.
What can Sondra do so her team doesn’t get too stressed?
Sondra should meet with each team member to review the details of their
new job responsibilities and how she will use a structured and supportive
approach to incorporate these tasks into their daily routine. Be positive and
encouraging but firm and forward-thinking by focusing on the opportunities
for personal and professional growth. Sondra should consistently touch base
with each team member to gauge their progress and morale.
Toni Petrella-Diaz
Retail Manager
REAL

8. SUMMARY
Employees are to take on
bigger responsibilities.
These might lead them to
personal development.
But also might stretch them
too far.
Talk with the members and
make a plan about new
responsibilities.
Be positive and encouraging
Keep an eye on progress
LEARNING OUTCOME

9. FUTURE VISION

10. LEARNING OUTCOME
 Company’s encouragement on innovation might create a spark for
something new.
Innovation is always necessary for a company wishing sustainability.
However this policy needs to be implemented realistically to be effective.
Mandated experiment time can be really effective at reliving stress.
 Mandated experiment can be effective at organization and personal
development.

11. C A S E
SUMMARY-A.S WATSON GROUP
 P ROV I D I N G U N I Q U E S H O P P I N G E X P E R I E N C E .
 G E T T I N G C O M P E T I T I V E A DVA N TAG E .
 TAG L I N E “ L O O K G O O D, F E E L G R E AT, A N D
H AV E F U N .”
 T R A I N S E M P L OY E E C U LT U R E .
 I N N OVAT I V E A P P ROAC H TO S E RV I C E .
 T H E TO P M A N AG E M E N T T E A M I S T RY I N G TO
R E AC H A G L O B A L M A R K E T.

12. LEARNING OUTCOME
 Business needs an emphasis on customer satisfaction.
 It needs to always be creative on consumer approach.
Employees need to be aware of the company culture.
Being socially responsible is always a good approach.
 Don’t rely on just one specialty.
C A S E

13. C A S E
SUMMARY -WORKPLACE STRESS CAN KILL
 M O R E T H A N 5 0 P E O P L E AT F R A N C E T E L E C O M
C O M M I T T E D S U I C I D E B E C A U S E O F S T R E S S .
 I N F OX C O N N YO U N G E M P L OY E E S P E R F O R M E D
S U I C I D E B E C A U S E O F S T R E S S .
 I N V E S T I G ATO R S F O U N D E M P L OY E R S U S I N G
P U S H Y P S Y C H O L O G I C A L C O N T RO L .
 M A N Y E M P L OY E E S A R E P U S H E D B E YO N D L I M I T
R E S U LT I N G I N S U I C I D E .
 C O M PA N I E S A R E T RY I N G TO R E D U C E S T R E S S
T H RO U G H P RO P E R M A N A G E M E N T.

14. C A S E
LEARNING OUTCOME
No job is worth the stress, no matter how much it offers.
Stress is a public global health issue that needs to be addressed.
There needs to be communication for a change.
Company needs to care about their staff as much as they care
about the company.
Counseling and stress management techniques can be very
useful.

15. THANK YOU
A N Y Q U E R I E S ?