The document discusses the characteristics and principles of a high-performance culture within Gearing Zenith Insurance, emphasizing the importance of ownership mindset, commitment to individual growth, and fostering trust through open debate. It outlines key steps for cultural transformation, aiming to align employees with the organizational business agenda and improve service delivery through innovation and collaboration. Confidential and proprietary, the document is intended for internal evaluation and should not be disclosed without permission.

1. GEARING ZENITH INSURANCE CORPORATE CULTURE
F A C I L I T A T O R : S a m O M O L E
This document contains confidential and proprietary information. It is furnished for
evaluation purpose only. Except with the prior written permission this document and
the information contained herein may not be published, disclosed, or used for any
other purpose.

2. 15
85
Building High Performing Culture
%Companies who succeed %Companies who failed
WHAT DO PEOPLE AT YOUR COMPANY DO WHEN NO ONE IS WATCHING?
ARE THEY MOTIVATED TO ACT LIKE OWNERS?
DO THEY KNOW HOW TO INNOVATE AND ADVANCE
THE BUSINESS WITHOUT BEING EXPLICITLY TOLD WHAT TO DO?
W I S E P L A N N E R C O N S U L T I N G
High-performance Culture Is As Unique As A Fingerprint
PREFACE
GEARING ZENITH INSURANCE CORPORATE CULTURE

3. W I S E P L A N N E R C O N S U L T I N G
BACKGROUND
W H A T I S H I G H - P E R F O R M I N G C U L T U R E ?
BEHAVIOURS
BELIEFS
VALUES
GEARING ZENITH INSURANCE CORPORATE CULTURE

4. T H E S I X A T T R I B U T E S O F H I G H - P E R F O R M I N G C U L T U R E
W I S E P L A N N E R C O N S U L T I N G
1 . K N O W W H A T W I N N I N G L O O K S L I K E .
2 . T H E F O C U S O N T H E E X T E R N A L E N V I R O N M E N T .
3 . E M P L O Y E E S T H I N K A N D A C T L I K E O W N E R S .
4 . C O M M I T M E N T T O I N D I V I D U A L S .
5 . S P R E A D T H E C O U R A G E T O C H A N G E .
6 . B U I L D T R U S T T H R O U G H D E B A T E .
GEARING ZENITH INSURANCE CORPORATE CULTURE
BACKGROUND

5. W I S E P L A N N E R C O N S U L T I N G
MODULE1
A C O M M O N U N D E R S T A N D I N G O F Z E N I T H I N S U R A N C E C U L T U R E
S E R V I C E
T E C H N O L O G Y
I N T E G R I T Y
P E O P L E
C U L T U R E
Exceptional Service Delivery
Innovation; Core of Business Strategy
Ethics based on trust and honesty
Valued and Highly Talented Pool of People
Global best practices, highest ethical standards

6. W I S E P L A N N E R C O N S U L T I N G
MODULE2
M E T R I C S O F C U L T U R A L A C C O U N T A B I L I T Y
C O M M U N I C A T I O N
I N N O V A T I O N
A G I L I T Y
C O L L B O R A T I O N
P E R F O R M A N C E F O C U S
M I S S I O N & V A L U E S A L I G N M E N T
S U P P O R T
R E S P O N S I B I L I T Y
GEARING ZENITH INSURANCE CORPORATE CULTURE

7. W I S E P L A N N E R C O N S U L T I N G
MODULE3
T H E K E Y S T E P S T O W A R D S A P A R A D I G M S H I F T
1 . S E T E X P E C T A T I O N S .
2 . A L I G N T H E T E A M .
GEARING ZENITH INSURANCE CORPORATE CULTURE
3 . F O C U S T H E O R G A N I Z A T I O N O N D E L I V E R I N G T H E
B U S I N E S S A G E N D A .
4 . M A N A G E T H E C U L T U R E B Y M A N A G I N G T H E D R I V E R S
O F C U L T U R E .
5 . C O M M U N I C A T I N G A N D C E L E B R A T I N G R E S U L T S .

8. W I S E P L A N N E R C O N S U L T I N G
THEPRACTICE
A C T I O N S T O B E T A K E N
GEARING ZENITH INSURANCE CORPORATE CULTURE
A P P O I N T I N G V A L U E E N V A G E L I S T S .
M A N A G E M E N T T O “ W A L K T H E T A L K ” .
T H E U S E O F V A L U E S C A R D S .

9. W I S E P L A N N E R C O N S U L T I N G
ASUMMARY
A R E C A P
GEARING ZENITH INSURANCE CORPORATE CULTURE
Who we
are/what
we value
Individuals
who team
Bias to
action
Think
like
owners
External
focus
High
aspiration
and a
desire to
win
Passion
&
energy
Employees in high-performance cultures push to go farther,
better and faster. Good is never good enough
They focus their energies on delighting customers, beating
competitors and caring for community
They take personal responsibility for overall business
performance. Putting aside personality or territory
They also recognize the importance of teamwork, being open
to other people’s ideas and collaborative
They give 110%, striving to go beyond adequate to
exceptional and exudes infectious enthusiasm

10. W I S E P L A N N E R C O N S U L T I N G
Q U E S T I O N S ?
GEARING ZENITH INSURANCE CORPORATE CULTURE
THANK YOU
We are glad for the opportunity to facilitate this course. It is
our belief that this class will inspire in the participants a
renewed attitude towards gearing their own careers and
Zenith Insurance into the high-performance culture zone