1. GEARING ZENITH INSURANCE CORPORATE
CULTURE
FAC I L I TATO R : S a m O M O L E
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2. 15
85
Building High Performing Culture
%Companies who succeed
%Companies who failed
WHAT DO PEOPLE AT YOUR COMPANY DO WHEN NO ONE IS WATCHING?
ARE THEY MOTIVATED TO ACT LIKE OWNERS?
DO THEY KNOW HOW TO INNOVATE AND ADVANCE
THE BUSINESS WITHOUT BEING EXPLICITLY TOLD WHAT TO DO?
W I S E P L A N N E R C O N S U L T I N G
High-performance Culture Is As Unique As A Fingerprint
PREFACE
GEARING ZENITH INSURANCE CORPORATE
CULTURE

3. W I S E P L A N N E R C O N S U L T I N G
BACKGROUND
W H AT I S H I G H - P E R F O R M I N G C U LT U R E ?
BEHAVIOURS
BELIEFS
VALUES
GEARING ZENITH INSURANCE CORPORATE
CULTURE

4. T H E S I X AT T R I B U T E S O F H I G H - P E R F O R M I N G C U LT U R E
W I S E P L A N N E R C O N S U L T I N G
1 . K N O W W H AT W I N N I N G L O O K S L I K E .
2 . T H E F O C U S O N T H E E X T E R N A L E N V I R O N M E N T.
3 . E M P L O Y E E S T H I N K A N D A C T L I K E O W N E R S .
4 . C O M M I T M E N T T O I N D I V I D U A L S .
5 . S P R E A D T H E C O U R A G E T O C H A N G E .
6 . B U I L D T R U S T T H R O U G H D E B AT E .
GEARING ZENITH INSURANCE CORPORATE
CULTURE
BACKGROUND

5. W I S E P L A N N E R C O N S U L T I N G
MODULE1
A C O M M O N U N D E R S TA N D I N G O F Z E N I T H I N S U R A N C E C U LT U R E
S E RV I C E
T E C H N O L O GY
I N T E G R I T Y
P E O P L E
C U LT U R E
Exceptional Service Delivery
Innovation; Core of Business
Strategy
Ethics based on trust and honesty
Valued and Highly Talented Pool of People
Global best practices, highest ethical standards

6. W I S E P L A N N E R C O N S U L T I N G
MODULE2
M E T R I C S O F C U LT U R A L A C C O U N TA B I L I T Y
C O M M U N I C A T I O N
I N N O V A T I O N
A G I L I T Y
C O L L B O R A T I O N
P E R F O R M A N C E F O C U S
M I S S I O N & V A L U E S A L I G N M E N T
S U P P O R T
R E S P O N S I B I L I T Y
GEARING ZENITH INSURANCE CORPORATE
CULTURE

7. W I S E P L A N N E R C O N S U L T I N G
MODULE3
T H E K E Y S T E P S T O WA R D S A PA R A D I G M S H I F T
1 . S E T E X P E C TA T I O N S .
2 . A L I G N T H E T E A M .
GEARING ZENITH INSURANCE CORPORATE
CULTURE
3 . F O C U S T H E O R G A N I Z A T I O N O N D E L I V E R I N G T H E B U S I N E S S
A G E N D A .
4 . M A N A G E T H E C U LT U R E B Y M A N A G I N G T H E D R I V E R S O F
C U LT U R E .
5 . C O M M U N I C A T I N G A N D C E L E B R A T I N G R E S U LT S .

8. W I S E P L A N N E R C O N S U L T I N G
THEPRACTICE
A C T I O N S T O B E TA K E N
GEARING ZENITH INSURANCE CORPORATE
CULTURE
A P P O I N T I N G VA L U E E N VA G E L I S T S .
M A N A G E M E N T T O “ W A L K T H E TA L K ”.
T H E U S E O F VA L U E S C A R D S .

9. W I S E P L A N N E R C O N S U L T I N G
ASUMMARY
A R E C A P
GEARING ZENITH INSURANCE CORPORATE
CULTURE
Who we
are/what
we value
Individuals
who team
Bias to
action
Think
like
owners
External
focus
High
aspiration
and a
desire to
win
Passion
& energy
Employees in high-performance cultures push to go farther, better and faster.
Good is never good enough
They focus their energies on delighting customers, beating competitors and
caring for community
They take personal responsibility for overall business performance. Putting
aside personality or territory
They also recognize the importance of teamwork, being open to other people’s
ideas and collaborative
They give 110%, striving to go beyond adequate to exceptional and exudes
infectious enthusiasm

10. W I S E P L A N N E R C O N S U L T I N G
Q U E S T I O N S ?
GEARING ZENITH INSURANCE CORPORATE
CULTURE
THANK YOU
We are glad for the opportunity to facilitate this course. It is our belief that
this class will inspire in the participants a renewed attitude towards gearing
their own careers and Zenith Insurance into the high-performance culture
zone